05-09-2014, 03:18 PM
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#1
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Member
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Join Date: Oct 2013
Location: East Coast, US
Posts: 216
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Member
Join Date: Oct 2013
Location: East Coast, US
Posts: 216
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Does Gobi ever reply to emails...
...or it's something they never do so I shouldn't even bother?
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05-09-2014, 03:20 PM
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#2
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Banned
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Join Date: Apr 2012
Location: Florida
Posts: 2,355
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Banned
Join Date: Apr 2012
Location: Florida
Posts: 2,355
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Bwhahahahahahahahaha!!!!!!!!!!
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05-09-2014, 03:50 PM
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#3
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Senior Member
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Join Date: Sep 2009
Location: Orange County, California
Posts: 1,250
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Senior Member
Join Date: Sep 2009
Location: Orange County, California
Posts: 1,250
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[email protected]
Actually I'm very happy with Gobi. When I emailed Sandra she replied to be within an hour each time.
I agree if you email Gobi with the standard email you won't get an reply. Working with Sandra I'm very happy with their costumer service.
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2009 Trail Edition - ICON lift, Total Chaos UCA, BF Goodrich Mud Terrain KM2 285/70/17's, SCS Stealth 6 Matte Gunmetal finish, K9 2.2m Roof Rack.
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05-09-2014, 08:33 PM
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#4
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Senior Member
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Join Date: Jan 2006
Location: Bucks County, PA
Posts: 3,601
Real Name: Dave
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Senior Member
Join Date: Jan 2006
Location: Bucks County, PA
Posts: 3,601
Real Name: Dave
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Best to just call Sandra. Nothing new as to their complete confusion of that magic box sitting on their desk where messages appear out of thin air. Must be the devil's work
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Them Be Me Mods - 2011 Black Limited / Trail Mutt
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05-09-2014, 11:44 PM
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#5
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Member
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Join Date: Mar 2010
Location: N FL
Posts: 100
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Member
Join Date: Mar 2010
Location: N FL
Posts: 100
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Quote:
Originally Posted by phillyd2
Best to just call Sandra. Nothing new as to their complete confusion of that magic box sitting on their desk where messages appear out of thin air. Must be the devil's work
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I 2nd this. Great product but you MUST be proactive. They may as we'll not even have a computer at Gobi USA...you must call and stay on top of it.
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05-10-2014, 09:43 PM
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#6
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Member
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Join Date: Apr 2014
Location: Dallas, TX
Posts: 63
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Member
Join Date: Apr 2014
Location: Dallas, TX
Posts: 63
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Agreed. Sandra was responsive responding via email after calls... but not replying to my actual emails. In fact, I don't think I ever got one reply from an email I sent.
100% top knotch product though and could not be happier. Gobi is Grade AAA.
__________________
2014 Super White Toyota 4Runner SR5 Premium 4x4, 3rd Row, Entune/NAV
Gobi Stealth w/ Ladder, 265/70/17 Duratracs, Bilsteins @ 2.5 in front, Bilsteins Rear, 1.5" Daystars rear
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05-12-2014, 12:12 PM
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#7
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Member
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Join Date: Nov 2013
Location: Denver, CO
Posts: 402
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Member
Join Date: Nov 2013
Location: Denver, CO
Posts: 402
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After visiting and sitting at the shop several times while I got my Gobi installed, I can tell you that no one sits at the front desk. Occasionally you will be able to get someone but otherwise, take luck. That being said, after talking with Paul and seeing the shop and people there. The quality is amazing and worth every penny.
I'll admit that it does help living a mile down the road from the shop if I do happen to need something though.
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'14 Mag Grey Trail
Installed: Bilstein 5100 with Toytec Super Flex Coils, Gobi Stealth Rack, Rigid SR in front and rear, 265 Duratracs, Shrockworks Sliders, RCI Skids, LED light swap, Rotopax mounted in cargo area.
Sold-2008 Shadow Mica SR5
Sold-1996 Silver SR5
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05-28-2014, 10:58 AM
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#8
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Junior Member
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Join Date: Aug 2013
Location: Iowa
Posts: 1
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Junior Member
Join Date: Aug 2013
Location: Iowa
Posts: 1
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Quote:
Originally Posted by WODWorldWide
After visiting and sitting at the shop several times while I got my Gobi installed, I can tell you that no one sits at the front desk. Occasionally you will be able to get someone but otherwise, take luck. That being said, after talking with Paul and seeing the shop and people there. The quality is amazing and worth every penny.
I'll admit that it does help living a mile down the road from the shop if I do happen to need something though.
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Could you do me a favor and just stop by and ask where my stealth, ladder, visor and awning brackets are...I mean, if you're going that way.
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05-28-2014, 01:01 PM
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#9
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Elite Member
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Join Date: Feb 2011
Location: Maryland
Age: 54
Posts: 6,876
Real Name: Jeff
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Elite Member
Join Date: Feb 2011
Location: Maryland
Age: 54
Posts: 6,876
Real Name: Jeff
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Quote:
Originally Posted by UBAN10
Could you do me a favor and just stop by and ask where my stealth, ladder, visor and awning brackets are...I mean, if you're going that way.
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Hell, anybody can answer that question for ya. "They shipped out yesterday and you should have them later this week for sure."
I'm pretty sure Sandra tells everybody this every day, every time.
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HERE FISHY FISHY FISHY!
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07-14-2021, 04:33 AM
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#10
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Junior Member
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Join Date: Jun 2021
Posts: 16
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Junior Member
Join Date: Jun 2021
Posts: 16
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I had no issues getting in contact with Gobi. I would usually get ahold of them within 2 calls and they were always very quick to respond via email, but I might have just been one of the lucky ones.
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07-14-2021, 12:24 PM
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#11
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Member
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Join Date: Oct 2020
Posts: 81
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Member
Join Date: Oct 2020
Posts: 81
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A lot of these off-road companies have a high tendency to be arrogant. They seem to be making too much money to care about customer service & retention. I've had issues with almost all and I've dealt with over a dozen companies while modifying my truck in the past year.
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07-14-2021, 03:47 PM
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#12
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Member
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Join Date: Oct 2020
Location: Denville, NJ
Posts: 763
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Member
Join Date: Oct 2020
Location: Denville, NJ
Posts: 763
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Quote:
Originally Posted by Wolf_4r
I had no issues getting in contact with Gobi. I would usually get ahold of them within 2 calls and they were always very quick to respond via email, but I might have just been one of the lucky ones.
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Maybe something has changed in 7 years since this thread was made.
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Pete - 2018 Silver TRDORP w/ KDSS. 2" Fox 2.0s and 285/70r17 Maxxis Razr ATs
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