09-21-2019, 09:28 PM
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#16
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Senior Member
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Join Date: Jun 2008
Location: North Bay, ON, Canada
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Toyota Canada to follow the lead of Toyota U.S.A. with regards to this issue.
Link to a CBC News article, which includes a picture of the letter to Toyota U.S.A. owners.
https://www.cbc.ca/news/canada/nova-...port-1.5290488
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 2011 Limited 4WD with NAV: "CDN Package" (running boards, mud guards, all-weather mats, cargo liner, block heater).
Summer: Michelin Premier LTX 245/60R20 on OEM Limited 20" rims / Winter: Toyo Observe GSi-5 265/70R17 on 2018 TRD Off-Road 17" rims.
Previous: 2003 4Runner Limited 4WD V8; 1997 Lexus LS400; 1997 Camry CE; 1988 Celica Turbo 4WD; 1982 Celica GT
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09-21-2019, 09:34 PM
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#17
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Join Date: Jan 2017
Location: So.Maine
Posts: 39
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I got my letter this week also. 2015 Limited Blizzard Pearl, but I havent had any issues yet. Lots of dings though.
Last edited by plummerg; 09-22-2019 at 08:42 AM.
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09-21-2019, 09:48 PM
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#18
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Join Date: Aug 2017
Location: United States
Posts: 200
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Location: United States
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Quote:
Originally Posted by larrylegend
So today in the mail I received a letter from Toyota Customer Support Program notifying me that apparently some folks have reported issues with peeling paint on metal body panels. The letter states that this issue has only been reported for Super White (040) and Blizzard Pearl (070). The letter goes on to say that Toyota is working on a fix and once they have one in place (a few months) they will send another letter. The letter also says that if you have already paid out of pocket to repair this issue, you may receive compensation.
The letter came from the Toyota Customer Support Program and the address is the Toyota Customer Experience Center in Plano, Texas.
I haven't heard of anyone on here with this issue, nor have I seen another thread stating anyone else has received this letter. Also, my 2015 Trail Premium does not have any peeling paint that I have noticed. I do think the paint is rather thin, but I think most newer vehicles are made this way.
Has anyone else received one of these letters? I do not have access to a scanner but will try and scan the letter and upload it once I do.
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Does your letter specify a production date range? Specifically, for Super White?
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2023 4Runner TRD Pro, Midnight Black
2022 4Runner TRD Pro, Lime Rush
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2022 4Runner TRD Off-Road Premium, Magnetic Gray (SOLD)
2018 4Runner TRD Off-Road Premium, Super White (SOLD)
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09-21-2019, 09:56 PM
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#19
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Senior Member
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Join Date: Jun 2008
Location: North Bay, ON, Canada
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Copy of Letter:
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2011 Limited 4WD with NAV: "CDN Package" (running boards, mud guards, all-weather mats, cargo liner, block heater).
Summer: Michelin Premier LTX 245/60R20 on OEM Limited 20" rims / Winter: Toyo Observe GSi-5 265/70R17 on 2018 TRD Off-Road 17" rims.
Previous: 2003 4Runner Limited 4WD V8; 1997 Lexus LS400; 1997 Camry CE; 1988 Celica Turbo 4WD; 1982 Celica GT
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09-21-2019, 10:27 PM
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#20
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Join Date: Aug 2017
Location: Dallas, TX
Posts: 1,506
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Location: Dallas, TX
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No letter yet to me. I have a 2017 super white.
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2017 Off-road Premium w KDSS, moon roof, sliding rear cargo deck,3" Toytech Boss lift, SPC upper control arms, Sonoran Steel High Articulation KDSS Trac/PanHard Bar, RCI sliders, RCI skid plates aluminum including gas tank, C4 Fab diff skid plate, SCS Ray 10 Wheels Matte Gray, 285/70R17 Hankook Dynapro AT2 RF11 E-load RWL, Cali Raised LED 3x2 fog-light pods, Lock'r Down EXxtreme console safe with electronic lock, Auto Heat Shield all windows, Raingler rear cargo net, Canvasback rear covers, LFD Off-Road cross bars aluminum, LFD Hybrid bumper, LFD wind fairing, LFD Hi-lift jack mounts, Goat Armor, Blackgate Custom KDSS spacers, Ironman 2.5 awning with quick release mounts, Ironman 12,000 lb synthetic line winch.
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09-21-2019, 10:33 PM
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#21
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Join Date: Jun 2013
Location: Bay Area CA
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Interesting. I haven’t seen anything yet but I’ll post back if I receive a letter. 2016 Blizzard Pearl here. My paint has been fine, although I did have it Opti-Coated as soon as I brought it home.
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09-21-2019, 11:49 PM
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#22
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Banned
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Join Date: May 2019
Location: Arizona
Posts: 529
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Location: Arizona
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2019 super white with 4,300 miles. No letter yet.
Living in AZ this worries me.
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09-22-2019, 10:18 AM
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#23
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Join Date: Jun 2019
Location: SEATTLE
Posts: 17
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Quote:
Originally Posted by BRG0671
I have a 2010, 070 Blizzard Pearl 4Runner that had paint peeling on both fenders and the hood. I first noticed a small bubble on the right fender last fall and it continued to get bigger. By the spring of this year I noticed the same thing on the hood and also paint peeling on the left fender by the headlamp. I didn't see any problem on any other panels so I had both fenders and the hood repainted in May of this year. Today, I received a letter from Toyota Customer Support recognizing there is a paint adhesion problem with Super White (040) and the 4-Coat Blizzard Pearl (070) and my vehicle is included in this customer support program. So, now I am worried the peeling is worse than I thought and may soon affect the entire vehicle. The letter states Toyota is working out the details for the repairs under this program and will send another letter once repairs are available. The letter also states reimbursement may also be available if you have previously paid for repairs involving this condition prior to September 26, 2019. I guess we will see what will happen with this program and if the paint peeling starts on my vehicle with the remaining body panels.
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I have a few small spots like that on my 2015 that I assumed were rock chips. Nothing on the fenders, just the hood mostly and one really high on the a-pillar
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09-22-2019, 12:01 PM
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#24
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Join Date: Jul 2010
Location: Indiana
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So it would seem from reviewing the previously linked facebook thread and posts of folks who have actually had paint peeling issues that the peeling paint takes several years to rear its head. That makes me wonder if Toyota will still be covering vehicles with this issue if the owner doesn't have problems until 3 or 4 years from now. Also, I wonder if installing ceramic coatings or polymer sealants and keeping up with maintenance would delay the peeling paint to the point where Toyota will stop covering the problem.
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09-22-2019, 12:42 PM
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#25
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Join Date: Sep 2018
Location: AZ
Posts: 179
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Location: AZ
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Quote:
Originally Posted by GripT4R
2019 super white with 4,300 miles. No letter yet.
Living in AZ this worries me.
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I second that. I'm just up the road and driving a 2018 super white SR5.
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09-23-2019, 09:55 AM
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#26
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Join Date: Feb 2012
Location: Boston, MA
Posts: 176
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Got my letter last week, as I noted earlier we're not noticing any specific paint large scale paint issues, but a surprising amount of larger than normal rock chips on the hood and a-pillars... from the looks of the images posted above the chips can turn into more peeling. Either way we'll see where this goes and whats covered etc.
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09-23-2019, 10:20 AM
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#27
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Join Date: Mar 2019
Location: NOVA
Posts: 156
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Got my letter. The front lip of my hood has rock chips like crazy but it also has spider cracks where you can see the unchipped paint just peeling in a pattern like a small flower bud would open. So I am hoping my hood gets repainted.
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09-24-2019, 07:43 PM
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#28
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Join Date: Dec 2016
Location: S. Arizona
Posts: 164
Real Name: Jo
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Member
Join Date: Dec 2016
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Hi All,
Hoping a few of you who received hard copy letters in the mail have time to see if your VIN registers a hit on toyota.com/recall
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09-25-2019, 04:49 PM
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#29
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Join Date: Feb 2012
Location: Boston, MA
Posts: 176
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Join Date: Feb 2012
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I got a hard letter, and my vin does not show up on the recall / repair campaign website.
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2003 - 4Runner Limited V8 (Sold)
2014 - 4Runner Limited V6
2019 - GX460 Premium V8
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09-25-2019, 06:55 PM
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#30
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Join Date: May 2016
Location: Bay Area, CA
Posts: 545
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The notice says 9/26/19 is the deadline date for reimbursement if you paid yourself.
So if anyone that has a Super White paint job, you still have a day to do it. You should find the best and most expensive auto body shop in your area to get a show class paint job since Toyota will be footing the bill. 
After 9/26/19 they are going to have some kind of cheap half baked garbage fix.
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