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Old 10-08-2019, 09:54 AM #16
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cut your losses at this dealership and go to an independent shop you trust or another dealership
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Old 10-08-2019, 10:56 AM #17
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Quote:
Originally Posted by Xtremluck View Post
Why don't you take the time to learn to do the job yourself? You can hammer a complete brake job out in 1.5 hrs. If you truly want to "conquer the off-road" you better know how to work on your own rig. When, not if your truck breaks on the trail only you will be able to fix it. There is no dealership service in middle of nowhere.
Xtremluck, I'm sure you were attempting to make a contribution to a post about an issue with the dealer, but not sure what that has to do with fixing your own rig. In fact, I do EVERYTHING to my own vehicles, including brakes, so I know what a scam this price gouging was, and I also know that it's not that difficult to do a brake job correctly. Believe it or not, many people don't care to do their own repairs, nor do most people even have the tools to do their own repairs. Would you tell your mom/grandma/sister to go do her own brake job? Doubt it. And besides all that, I can't imagine driving around next to a bunch of people that learned how to do their own brake job in an hour and a half.
My quote to "conquer the off-road" is from Toyota's advertising for the 4Runner, and Toyota's BS reason for it needing brakes is because it's driven a short distance on a dirt road. I think most people understood this from my post ;) My parents, like 99% of the people that own 4Runners, are not driving it off-road. Nobody deserves to be flamed for taking their car to the dealership for repairs.
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Old 10-08-2019, 11:01 AM #18
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Quote:
Originally Posted by Inv4drZm View Post
1K for brakes? Does that include the cost of new calipers?
Nope, pads and rotors.
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Old 10-08-2019, 11:05 AM #19
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Did they not give a price quote before they started the work??? $1000 for pads and rotors is insane!
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Old 10-08-2019, 11:11 AM #20
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You got screwed by your dealer. I'm sorry to hear that. I think it is worth a call to Toyota corporate to at least complain about the dealer.

Normally the brakes should last out to about 50-75k miles. And typical brake prices for either axles with a re-surface of the rotors is around $200-300 depending on dealer. It's very unlikely that you had worn out the pads or rotors unless you were out actively racing the 4Runner or driving similar to that. I use mine very hard and the pads lasted to 50k miles. Probably could have lasted a bit longer.

What is also frustrating is that Toyota has two different sets of brake pads. The OEM ones that they come with are semi metalic pads that are usually both long lasting and very quiet. The "customer pay" replacement pads that toyota puts on are ceramic pads. And they make noise. I have them on mine and have been back in twice so far. And will keep going back until the dealer fixes them. I'm guessing I'll eventually make the dealer put the original type of pad back on. 04465AZ100 is the part number for the cheap ceramic pads most dealers throw on. 0446560320 is the part number for the pads it came with.

You're dealer needs to fix your brakes. For everyone else - also be careful of counterfeit brake pads. Chinese import pads are often asbestos and they'll sell them as OEM pads. There's a warning from Toyota that has details on how to identify counterfeit pads. Basically the rivets look different and the pad surface visually looks a bit different. Boxes are practically identical.

Last edited by Jetboy; 10-08-2019 at 11:16 AM.
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Old 10-08-2019, 11:22 AM #21
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Quote:
Originally Posted by Jetboy View Post
You got screwed by your dealer. I'm sorry to hear that. I think it is worth a call to Toyota corporate to at least complain about the dealer.

Normally the brakes should last out to about 50-75k miles. And typical brake prices for either axles with a re-surface of the rotors is around $200-300 depending on dealer. It's very unlikely that you had worn out the pads or rotors unless you were out actively racing the 4Runner or driving similar to that. I use mine very hard and the pads lasted to 50k miles. Probably could have lasted a bit longer.

What is also frustrating is that Toyota has two different sets of brake pads. The OEM ones that they come with are semi metalic pads that are usually both long lasting and very quiet. The "customer pay" replacement pads that toyota puts on are ceramic pads. And they make noise. I have them on mine and have been back in twice so far. And will keep going back until the dealer fixes them. I'm guessing I'll eventually make the dealer put the original type of pad back on. 04465AZ100 is the part number for the cheap ceramic pads most dealers throw on. 0446560320 is the part number for the pads it came with.

You're dealer needs to fix your brakes. For everyone else - also be careful of counterfeit brake pads. Chinese import pads are often asbestos and they'll sell them as OEM pads. There's a warning from Toyota that has details on how to identify counterfeit pads. Basically the rivets look different and the pad surface visually looks a bit different. Boxes are practically identical.
Thanks Jetboy, I just looked at the receipt, sure enough, brake pad part numbers are 04465-AZ100, price for those was $55.99
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Old 10-08-2019, 11:23 AM #22
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Post #13 in the following thread reiterates what jetboy said:

Best price for OEM 5th Gen Brakes: Rotors and Loaded Calipers/Pads
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Old 10-08-2019, 12:52 PM #23
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Quote:
Originally Posted by Lester Lugnut View Post

Car dealership service depts. LOVE brake jobs. The skill level required to perform this work is just above that of a lube tech, so his cut is less than an ASE tech. Not saying ASE techs at dealers never do brake work, just saying dealers like to give this work to a lower paid novice. More $$$ stay in the dealers wallet.
not if you want them done correctly. sure, any monkey can just throw pads/rotors on. but a quality job is more than that.

as to the cost, I agree with what jetboy said. I do just over $200 for new pads, resurfaced rotors, and labor. 2 year warranty. with rotors, it will be $310-350 depending on the vehicle.

as to this thread, if they agreed to the $1k price for the job, then that is on them. whether its gouging or not. BUT, the job should have been done correctly, and clearly it was not.
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Old 10-09-2019, 12:01 PM #24
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Truck was dropped off at 8am yesterday and my parents were given a rental. They kept it overnight and I'll update when they pick it up today. I just don't understand how a brake job can take 4 visits, with an overnight stay. Hopefully it's fixed this time. Definitely time to contact Toyota corporate if they don't reimburse them part of the bill.
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Old 10-09-2019, 03:27 PM #25
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Quote:
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At 23k, the dealer claimed that the front and rear brakes needed replaced on my parents 2016 4R, with rotors, at a cost of over 1k. They said that it was due to them driving on a dirt road, funny for a vehicle advertised to "conquer the off-road." After having the brakes replaced, they began squeaking, dealer claimed the backing plate was rubbing, that was trip number two. Brakes were still squeaking, so it was taken back again for trip number 3. This is the result of three trips, and 1k paid to the dealership:

https://www.youtube.com/watch?v=jKuXg2wvsuQ&feature=youtu.be

They have another appointment in the morning, beyond frustrating.
I also live in NE Ohio. I have had good luck at two different Toyota Dealerships I've been too here. What is the name of the Toyota dealership you went to, to be on the lookout?
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Old 10-11-2019, 12:50 AM #26
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I also live in NE Ohio. I have had good luck at two different Toyota Dealerships I've been too here. What is the name of the Toyota dealership you went to, to be on the lookout?
Classic Toyota in Mentor. My parents purchased their last few vehicles from them, and they won't be back.
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Old 10-11-2019, 12:49 PM #27
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Quote:
Originally Posted by Dianna View Post
Xtremluck, I'm sure you were attempting to make a contribution to a post about an issue with the dealer, but not sure what that has to do with fixing your own rig. In fact, I do EVERYTHING to my own vehicles, including brakes, so I know what a scam this price gouging was, and I also know that it's not that difficult to do a brake job correctly. Believe it or not, many people don't care to do their own repairs, nor do most people even have the tools to do their own repairs. Would you tell your mom/grandma/sister to go do her own brake job? Doubt it. And besides all that, I can't imagine driving around next to a bunch of people that learned how to do their own brake job in an hour and a half.
My quote to "conquer the off-road" is from Toyota's advertising for the 4Runner, and Toyota's BS reason for it needing brakes is because it's driven a short distance on a dirt road. I think most people understood this from my post ;) My parents, like 99% of the people that own 4Runners, are not driving it off-road. Nobody deserves to be flamed for taking their car to the dealership for repairs.
You go @Dianna !!!!
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Old 10-11-2019, 01:28 PM #28
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Another example why you should NEVER go to a stealership. Top of the line calipers, pads and rotors from Rockauto will run you $275 total. I can do both sides in under 1.5 hours, 1 hour if I'm rushing it. At a generous $125/hr shop labor rate, this job should be no more than $500.
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Old 10-11-2019, 01:33 PM #29
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Quote:
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And besides all that, I can't imagine driving around next to a bunch of people that learned how to do their own brake job in an hour and a half.
.
Similarly, I'm scared to death driving around next to a bunch of people who don't have the slightest clue how to do their own car repairs. Their life is turn the key and go. Call AAA when thing f'up.
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Old 10-12-2019, 12:06 PM #30
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My Experience.........no dealer involved

I replaced the front and rear brake pads. 92264 miles on the original pads.
I still had room left before any scraping so I could have easily gotten another 2-3k out of them.

It took me less than 1 hour per wheel, really quick and easy. It was more like 40 minutes per side on the front, 1/2 hour per side for the rear. Three hours tops to do all four.

Parts used for my 2011 TE:
04465-60320 Front Brake pad set $42.12
04466-60140 Rear Brake pad set $44.85

A new set of 4 OEM rotors is about $250
Having the rotors resurfaced at a machine shop is 1/2 that. Even cheaper if the have the machine in house.

There was no need to buy rotors, shim kits, new springs or anything but the pads.
I always just re-use all the old gear, you can easily tell if one is damaged. Only change to that would be if the rotors were scraped/warped beyond repair or you lost a pin, shim or spring. In my case all the rotors and misc parts where good, so I left them alone.
My total cost <$87 and 3 hrs time on the weekend.


OP: Cost of parts listed above + 3 hours (inflated) of shop time @$140/hr, should put you around $750 for the job. I bet most shops can do it in 2 hours

Not sure how they got it to $1K..........

Last edited by nglayton; 10-12-2019 at 12:11 PM.
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