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Old 10-12-2019, 03:10 PM #31
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Strikes me as odd that the OP comes here complaining again about being taken advantage of by a dealer. First it was brake pins, now a brake job.

Either she and her parents are being taken advantage of, or her dad really does drive his vehicle under some demanding conditions and the dealer is correct to replace all the worn parts.

I am sure there is her story, the dealers story, with the truth somewhere in the middle. Like in most cases.
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Old 10-13-2019, 09:53 AM #32
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Quote:
Originally Posted by yardsale View Post
Strikes me as odd that the OP comes here complaining again about being taken advantage of by a dealer. First it was brake pins, now a brake job.

Either she and her parents are being taken advantage of, or her dad really does drive his vehicle under some demanding conditions and the dealer is correct to replace all the worn parts.

I am sure there is her story, the dealers story, with the truth somewhere in the middle. Like in most cases.
My post is about a brake job that took 4 times to do correctly, and why I included a video of the vehicle. And I appreciate members coming here to share the stories that they experience with their vehicles. If you think I just came her to complain, don't read my posts and move on. And if you think pins should cost $90 to be greased at 5,000 miles, a brake job should take 4 times to be done correctly, and this should be expected from some demanding driving by my 80 year old father, I have no response to that stupidity.
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Last edited by Dianna; 10-14-2019 at 08:59 AM.
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Old 11-14-2019, 07:58 PM #33
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Originally Posted by Dianna View Post
Truck was dropped off at 8am yesterday and my parents were given a rental. They kept it overnight and I'll update when they pick it up today. I just don't understand how a brake job can take 4 visits, with an overnight stay. Hopefully it's fixed this time. Definitely time to contact Toyota corporate if they don't reimburse them part of the bill.
Subaru has a hotline for feedback/complaints about Subaru dealers. A form for written feedback/complaints is included in Subaru's owners manuals. When it was serviced under warranty, Subaru HQ mailed us a detailed survey / questionaire about our experience with this dealer.
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Last edited by N6WRV; 11-14-2019 at 08:05 PM.
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Old 11-14-2019, 10:32 PM #34
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How in the hell did they let it leave the dealership making that noise? I would file a complaint based on that alone

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