Originally Posted by adrummingdude

New Pro owner here.

Part of my deal was to include a pair of predator tube steps, to be installed after the sale. So a few days later I get a call saying the steps were in and set up an appt. So far so good.

It happens that my schedule that day suddenly changed, meaning it would be best to drop the truck off a couple hours early. No big deal since I have another car to drive so they can take their time on it.

When I get there, which was around 11am, it was a ghost town. When I did see a service guy, he just stared at me blankly as I described the hiccup in the schedule and explained that I was in no rush. He looked pretty perturbed, and directed me to a box on the side of his hut where envelopes for “early bird drop off” are kept, telling me to fill it out and drop the keys in. Then, he just walks away.

One of the service porters must’ve seen me glaring at the kid as he walked away, because he came up to ask if I had any questions. I told him no, but I don’t like how this relationship is starting out. Long story short, he grabs a manager who listens, seems to agree with me, and then hooks me up with another service guy who was great.

Here’s the thing. I’m a reasonable guy, and understand my changing the schedule is not ideal for them. I’m sorry for that, and even said so at every opportunity. But would it have killed the kid to explain to me nicely that the protocol is what it is, but hey, welcome to the service drive, let me show you around? I mean, I did just spend 50 grand last week...or maybe that part doesn’t matter to them.

Am I out of line here to be upset? It sure did seem like I was treated more like cattle than a customer. I can only speak for myself here, but I would never treat one of my clients like that.