Quote:
Originally Posted by Saturnine90
Thats B.S.! I get they don’t want to give anything away for free but why would people be eager to have them mess with the suspension on a relatively new vehicle? Its not like the height or performance is improved or drastically different. And why would someone lie about one side having issues? Is the noise they confirmed not a good indication that both probably have issues. Nuts...
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Well, the dealership isn’t giving anything away for free. Toyota will supply the new shocks and will pay the dealership for the labor to do the replacement. Toyota, however, doesn’t pay the labor rate that they would charge you, as a private citizen, so the dealership isn’t making as much as they would make if you were paying out of pocket. Kind of like how your health insurance pays a fraction of what a doctor would bill you for a particular procedure. That being said, the TSB specifically states that both front shocks should be replaced. They are replacing with the retuned 2021 Fox Shocks so you will now have two front shocks that are tuned differently. The issue was with the original tune. If you remember, Toyota switched from Bilstein to Fox shocks in 2019 and there was an issue from the start with the 2019 models and continuing with the 2020 models. A retuned Fox shock replaced the older shock for the 2021 model. Toyota was well aware of this issue and that’s why they made the change.
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