Quote:
Originally Posted by Redsoxx1918
So....brought the 4Runner in to get diagnosed and brought it back a week later to get the new shocks installed only to get a call back saying they received the wrong shocks (pre 2021 fox shocks). Dealership reordered and told me they’d be in the following week but they wanted to wait to make an appointment until they were sure they received the right shocks. Never heard back so I called and am now told that the 2021 Fox shocks are on back order. Not sure when they will be available. Anyone else hearing this?
Sent from my iPhone using Tapatalk
|
A similar thing happened to me. I called my dealership, after not hearing back from them, they said the one shock they were going to replace is already in; however, the other side is now on back order. I said other side? that's weird because you had originally told me only one was getting replaced and only one was at fault. O.K, so i'm guessing Toyota must have asked them why only one was being replaced when both are the issue as per the TSB. The second shock is on back order now.
I told the tech (who likely doesn't care) that this all might have been avoided if they just followed the TSB which I supplied to them in the first place. They actually pushed back when I originally told them why they aren't following the TSB which clearly states both should be replaced. How did it make sense for only one to be at fault when they are likely manufactured/assembled together?
Anyway, I guess I should be thankful I don't have to fight with them to replace the other side. I was preparing for a long drawn out process of fighting to get the other side replaced.