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Old 01-22-2020, 03:22 PM #31
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Originally Posted by propain View Post
They just drop the tranny pan. Not the whole transmission.
I'm aware of how to do it, but the OP says the dealer is dropping the whole transmission.
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Old 01-22-2020, 03:23 PM #32
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Quote:
Originally Posted by cb1111 View Post
Their master mechanic needs to do a full service and the service manager needs to recheck everything.

You also need to figure out what you want from them as compensation. I could see some bits from the parts counter since I'm not sure you want them to service your car - although I'm sure they'll treat you like a king in the future.

I trust you're in a loaner.
Yes, master mechanic did the work and it was overlooked. I had to laugh when they offered a free Mobil1 oil change and tire rotation. They also offered to clean my driveway. The job is done. No loaner required.

Dealers you should stay away from:

Island Toyota (Staten Island, NY)
Sansone Auto Mall/Toyota (Avenel, NJ) <--botched oil change/loosened tranny bolt
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Old 01-22-2020, 03:25 PM #33
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Quote:
Originally Posted by 08TxRunner View Post
I'm aware of how to do it, but the OP says the dealer is dropping the whole transmission.

Propain IS the OP. I'm sure he knows that, and just misspoke in his justifiable annoyance at the situation.
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Old 01-22-2020, 03:32 PM #34
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Quote:
Originally Posted by 08TxRunner View Post
I'm aware of how to do it, but the OP says the dealer is dropping the whole transmission.

Just the tranny pan was dropped. Not the whole transmission. They said the way they tell it's full is from the top of the pan. They have a nut or tube that drains when it's over filled. Once it stops draining, it's full.

Why Toyota removed the trans dip stick is a mystery. It's like they force you to go get it done at a dealership.

My other question is when does a 5th Gen need to get it's tranny fluid replaced via maintenance schedule? 30k miles?
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Old 01-22-2020, 03:52 PM #35
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Quote:
Originally Posted by 02SE View Post
Propain IS the OP. I'm sure he knows that, and just misspoke in his justifiable annoyance at the situation.
This has to the be only forum I'm on that does not put "[OP]" next to each subsequent post by the OP. Lost track of that - sorry guys.
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Old 01-22-2020, 04:56 PM #36
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Quote:
Originally Posted by propain View Post
Yes, master mechanic did the work and it was overlooked. I had to laugh when they offered a free Mobil1 oil change and tire rotation. They also offered to clean my driveway. The job is done. No loaner required.

Dealers you should stay away from:

Island Toyota (Staten Island, NY)
Sansone Auto Mall/Toyota (Avenel, NJ) <--botched oil change/loosened tranny bolt


OP. Thanks for calling the dealers out. My month old truck was purchased from one of them. I now know better off doing my own routine maintenance.
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Old 01-22-2020, 05:14 PM #37
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[QUOTE=propain;3429478

My other question is when does a 5th Gen need to get it's tranny fluid replaced via maintenance schedule? 30k miles?[/QUOTE]

the transmission fluid change is 120K miles. Toyota tranny fluid and how it is working .. the fluid holds up much longer than a GM transmission. the toyota has a screen.. GM has a filter media like an oil filter. so I do my GM tranny fluid/filters every 40K miles.also I put a strong magnet on the tranny pan.

toyota tranny works very well with not much wear dust.. so that is why 120K miles.. some did the fluid changes at 180K miles ..

what you need to do since your a new toyota runner owner the drive shafts and axle yokes need to be greased every oil change 7-10K miles.. just a couple of pumps .. my runner has no drivetrain sounds 2016 ...
also check the rear diff oil for any dark/gray color ..if its not looking amber brown then change it.. I had to change it @3K miles..diff gear oil still looking good last nov 2019..it has a breakin issue on the diff gear teeth..
good help to inform the dealership location poor work!
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Old 01-22-2020, 08:23 PM #38
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It's a shame so many dealers (and shops) screw up such a simple procedure. I've bought three new Toyotas in the past 7 years and I've passed on the free Toyota Care maintenance and done the oil changes myself. In fact I have to change the oil in my wife's C-HR tonight.
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Old 01-22-2020, 09:13 PM #39
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When the dealer "threw in" Toyota Care for free oil changes on our new 2019 4Runner I was not impressed. After reading multiple 4Runner forums I will either do them myself or find a local indie shop, though a local indie shop put new snow tires on my wife's vehicle and 2 of them were not installed directionally proper...

On the other hand, every single service we had done at the Audi dealers when we owned Audi's was exceptional with never a problem - late model loaners, coffee, juice, snacks, fruit, car washes, and always solved the issue, even odd squeeks and rattles that only occurred in certain circumstances.

Audi Care for all maintenance up to 50,000 miles was a good choice then.

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Old 01-22-2020, 09:27 PM #40
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^^^ Same here. Just bought a '20 five days ago with a couple years' worth of free oil changes. Not going to do it.
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Old 01-22-2020, 09:48 PM #41
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Quote:
Originally Posted by xyzzy View Post
When the dealer "threw in" Toyota Care for free oil changes on our new 2019 4Runner I was not impressed. After reading multiple 4Runner forums I will either do them myself or find a local indie shop, though a local indie shop put new snow tires on my wife's vehicle and 2 of them were not installed directionally proper...

On the other hand, every single service we had done at the Audi dealers when we owned Audi's was exceptional with never a problem - late model loaners, coffee, juice, snacks, fruit, car washes, and always solved the issue, even odd squeeks and rattles that only occurred in certain circumstances.

Audi Care for all maintenance up to 50,000 miles was a good choice then.
Go online and you’ll find plenty of people *****ing about Audi dealers too. No one goes to write a good post about a routine maintenance. Most routine stuff is done by inexperienced guys regardless of the shop. Experienced mechanics are busy handling bigger issues. The relatively small number of complaints you read (many of which are just “i read this somewhere” and not first hand experience) compared to the hundreds of thousands of vehicles serviced isn’t statistically significant. I’ve had multiple vehicles serviced at multiple locations and never experienced any big issues. Late model loaners, coffee, juice, snacks, fruit, and car washes are something any dealer I’ve ever been to offers, regardless of the brand.
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Old 01-23-2020, 03:02 AM #42
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Quote:
Originally Posted by propain View Post
Just the tranny pan was dropped. Not the whole transmission. They said the way they tell it's full is from the top of the pan. They have a nut or tube that drains when it's over filled. Once it stops draining, it's full.

Why Toyota removed the trans dip stick is a mystery. It's like they force you to go get it done at a dealership.

My other question is when does a 5th Gen need to get it's tranny fluid replaced via maintenance schedule? 30k miles?
The current system is better for trans life, makes getting fluid level dead on about foolproof. They don't even have to drop the pan, just open plug for tube that sets fluid level, pump fluid in fill hole until it starts running out, close drain, run vehicle up to temp, and open level tube drain again until fluid slows to a trickle.

Anyone can do this themselves with Torque app to read the temp, or there's a shift pattern you can do, like between N and D 5 times in 10 seconds or something like that, forget exactly, and when trans is at correct temp to drain overfill a dash light flashes

You can do a full trans flush by yourself in the driveway in about an hour, and then you'll know it's not just a drain and refill like most shops will do. Believe factory trans fluid change is spec'd to 70k, 30k ish used to be for heavy towing only and prob more these days with WS fluid. Don't skip trans flushes!
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Old 01-23-2020, 03:06 AM #43
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DIY - Instructions: Complete 100% trans flush with filter change - ClubLexus - Lexus Forum Discussion
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Old 01-23-2020, 08:39 PM #44
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Quote:
Originally Posted by euser View Post
Go online and you’ll find plenty of people *****ing about Audi dealers too. No one goes to write a good post about a routine maintenance. Most routine stuff is done by inexperienced guys regardless of the shop. Experienced mechanics are busy handling bigger issues. The relatively small number of complaints you read (many of which are just “i read this somewhere” and not first hand experience) compared to the hundreds of thousands of vehicles serviced isn’t statistically significant. I’ve had multiple vehicles serviced at multiple locations and never experienced any big issues. Late model loaners, coffee, juice, snacks, fruit, and car washes are something any dealer I’ve ever been to offers, regardless of the brand.
I'm not discounting that others are *****ing about Audi dealers (or Ford, or Chevy, or Alpha Romeo, or BMW, or Tesla, or ...)

I'm just relating my personal experience over 12 years of Audi ownership, 2008 - present (and 4 separate dealers) discounting the "No one goes to write a good post about a routine maintenance". I'm still driving the most trouble free car I've ever owned (a 12 year old 2008 Audi A4, 3.2L, 6MT).

I've visited the 3 Toyota dealers to try to purchase stuff from their parts counters and have service done for over 20 years that I owned my FJ60, 1999-2019, and the personal experiences have continuously gotten worse. I bought the 2019 4Runner because of what I need and want to use it for, dealer service quality notwithstanding.

My local Toyota dealers do not offer the "waiting room" experience that every Audi dealer has, so my data point on that may well differ from others.

Keep up the good dialog though. It's good to know my experiences are not necessarily the norm.
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Old 01-23-2020, 08:57 PM #45
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Wow what a nightmare for the OP. Completely unnecessary and avoidable if the dealer had done the right job but they are notorious for screwing oil changes up. This confirms why the dealer will never see my Runner unless it's for a warranty issue or recall.
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