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Old 04-15-2020, 11:19 PM #16
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Tell the to send you pictures of the cracked housing. Couldíve been thatís the new lube tech thought you loosened the housing by turning clockwise.
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Old 04-16-2020, 09:25 AM #17
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Quote:
Originally Posted by bauhausbold View Post
So I brought my 4runner in today for the air bag recall and decided to have the oil changed too, $79 ... I get a call that there was a "big" oil leak. I knew it was leaking it was probably from me not tightening something all the way. I tell them to change the oil. I get a call telling me that the oil filter housing is made in china and thats why its leaking, they'll need to order a new one $158. OK fine.. Oh now there is 2 hours of labor, 2x $180. Ummm WTF? I tried to have him justify the 2 hours, "cleaning up the oil" How does a $79 oil change, turn into $180 an hr to replace something that has to come out during an oil change already. Just charge me for the part and two oil changes!

He told me he'll tell the mechanic to hold off on the work and to come by and look at it tomorrow.

Can someone give me advice on how they are gonna try and get me tomorrow? Is it possible he was confused with the oil filter case?

I guess I will be the oddball out here, but IDC.

You knew you had an oil leak, and suspected it was from not tightening something all the way..... Yet you drove around without investigating or fixing the issue?

Now you are complaining the dealer wants to make some sort of money here? You do know the dealership and the folks working during a Global Pandemic don't make money off the parts they are putting on your car, they get paid on the labor. You were too lazy to fix yourself, so now you should pay someone else to do it.

You can't tell them to put the cracked part back on and your used engine oil back in at this point, so ordering the metal housing and DIY isn't an option.
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Old 04-16-2020, 10:17 AM #18
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That amount of money is ridiculous. For all you know they cracked the housing. This is yet another instance showing that you should never bring your vehicle to a stealership for anything than can be easily done at home.
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Old 04-16-2020, 11:11 AM #19
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My dealer cracked the housing on mine. It was leaking after an oil change so I brought it back in. They accepted that they must have done it - kept it overnight to get the new one and replaced free of charge and gave me a free oil change. Not all dealers are evil. But... kinda sounds like yours is really jerking you around.

Like the others have said - I'd also want to see the cracked housing and also some justification for the claim of 2 extra hours. It is possible for the plastic threads on the filter housing to break off on the male threads of the oil cooler assembly where it mounts. That could be a PITA to remove. So there's one possible scenario I've heard of on these that could take a bit of time to fix. But it's really unusual.
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Old 04-16-2020, 11:18 AM #20
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Quote:
Originally Posted by EddieV4runnin View Post
Where do you live that labor is $180 hr? That’s BMW money in my area. Toyota service departments are the worst in my opinion, they’ll hire anyone to turn a wrench.
East Bay Area.

That's not a typo.

Labor is like 150-180/hr and they invent excuses that even something that takes 2 minutes is a "minimum 1.5 hour job." I got charged $145 after the CA dmv stripped my license plate screws and held my DL hostage as I hurried to the Toyota dealer to cut out the screw since I was away from home without my tools.

All the granola morons who think their Toyotas will "last forever" gladly pay 3-5k for needless maintenance every year.
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Old 04-16-2020, 01:18 PM #21
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I went in this morning, he showed me the PO's metal made in china filter housing. He claimed to be talking about replacing the "filter case", which attaches to the block, he was concerned the threads were messed up. He asked if I just wanted it all put back together, I agreed to that and he knocked $10 off the oil change. So $69 is what I'll be paying today.
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Old 04-16-2020, 01:52 PM #22
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Quote:
Originally Posted by bauhausbold View Post
I went in this morning, he showed me the PO's metal made in china filter housing. He claimed to be talking about replacing the "filter case", which attaches to the block, he was concerned the threads were messed up. He asked if I just wanted it all put back together, I agreed to that and he knocked $10 off the oil change. So $69 is what I'll be paying today.
So the big question is, "Is it leaking oil everywhere?"
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Old 04-16-2020, 01:53 PM #23
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Never go back to that dealer, find another even if it's far away.

I had poor service from one dealer nearby, now I go to one 20 miles farther when I have to.

I will probably skip my last free oil change for our Sienna and put on the metal cover for $21.
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Old 04-16-2020, 02:29 PM #24
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Quote:
Originally Posted by bauhausbold View Post
I went in this morning, he showed me the PO's metal made in china filter housing. He claimed to be talking about replacing the "filter case", which attaches to the block, he was concerned the threads were messed up. He asked if I just wanted it all put back together, I agreed to that and he knocked $10 off the oil change. So $69 is what I'll be paying today.
Thieving *******s.

You just saved yourself over $300. Go spend it on something fun for your 4runner.
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Old 04-16-2020, 02:59 PM #25
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Quote:
Originally Posted by LandCruiser View Post
East Bay Area.

That's not a typo.

Labor is like 150-180/hr and they invent excuses that even something that takes 2 minutes is a "minimum 1.5 hour job." I got charged $145 after the CA dmv stripped my license plate screws and held my DL hostage as I hurried to the Toyota dealer to cut out the screw since I was away from home without my tools.

All the granola morons who think their Toyotas will "last forever" gladly pay 3-5k for needless maintenance every year.
Landcruiser,
could you go into more detail why the DMV stripped the screws on your licences plate? why would they touch your truck then confiscated your DL
Did I miss something?
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Old 04-16-2020, 03:05 PM #26
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There are about 5 quarter size drops on my driveway from it which started in the last couple of weeks. I'm sure it was collecting in the skid plate. The threads on this type of fitting do not stop leaks, the o-ring does, so it could have been pinched. So to say the threads are causing the leak is a lie.

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Old 04-16-2020, 04:13 PM #27
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Quote:
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Landcruiser,
could you go into more detail why the DMV stripped the screws on your licences plate? why would they touch your truck then confiscated your DL
Did I miss something?
I moved from CO to CA and got new CA plates. CA DMV insisted on keeping my CO plates (not required in CA, but they love to sell them to souvenir shops to make money) and they guy they sent out to remove the CO plates (they wouldn't let me borrow their screwdriver because people steal them) stripped the Phillips screws on the rear license plate because they were rusted in place.

They offered to let me go to the Toyota dealer to cut the screws out of the rear gate if I left them my DL so that I wouldn't leave and not give them the precious CO plates once I had gotten them off, since they had already given me the CA plates to install.
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Old 04-16-2020, 04:36 PM #28
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Old 04-16-2020, 05:02 PM #29
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People suck! No one holds my DL hostage while I'm driving around without ID! There is got to be a law against it.
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Old 04-16-2020, 06:35 PM #30
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There is a labor standards and practices book for just about every operation on every vehicle. All dealerships and repair shops are supposed to go by this to prevent price gouging and unfair practices. It lists the operation and time for the average tech with the proper tools and equipment to do the job. For example: Oil / filter change 2020 4Runner 4.0 V6 - 1.5 hours. This times the shop rate, parts and supplies + tax is what you should be charged.

So, you could be screwed on any of those. Without checking the book - you don't know if the time charged is correct or fair. I know techs are rushed on operations like oil changes so they can make money on the time. Not every shop charges the same rate, so it may pay to shop around.
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