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Old 04-15-2020, 09:22 PM #1
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$400+ oil change

So I brought my 4runner in today for the air bag recall and decided to have the oil changed too, $79 ... I get a call that there was a "big" oil leak. I knew it was leaking it was probably from me not tightening something all the way. I tell them to change the oil. I get a call telling me that the oil filter housing is made in china and thats why its leaking, they'll need to order a new one $158. OK fine.. Oh now there is 2 hours of labor, 2x $180. Ummm WTF? I tried to have him justify the 2 hours, "cleaning up the oil" How does a $79 oil change, turn into $180 an hr to replace something that has to come out during an oil change already. Just charge me for the part and two oil changes!

He told me he'll tell the mechanic to hold off on the work and to come by and look at it tomorrow.

Can someone give me advice on how they are gonna try and get me tomorrow? Is it possible he was confused with the oil filter case?
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Old 04-15-2020, 09:31 PM #2
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How is a plastic housing $158? And, how is labor $180/hr. Going to see a Dr. is cheaper than that! You're being ripped off in, what appears, several ways. I'd have somebody else call and ask what shop labor rates are; and at a few other dealers to compare. There are people on this site that changed over to metal housings and I don't think they paid that much.
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Old 04-15-2020, 09:36 PM #3
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I know I'm getting ripped off, I just need to figure out how to get out of it with now spending the least amount of money, ohh he was also giving me a 10% discount..... which brought the total to $466.

I was trying to do the right thing and support a local business... welpppp.
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Old 04-15-2020, 09:39 PM #4
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Did you change the oil filter housing ?
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Old 04-15-2020, 09:40 PM #5
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Tell them NO. Tell them the truth - you are not seeing $400 on value in that.

Have them put it back together, and take it somewhere else.

Tell them you tried to give them some business, but they reached too far.
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Old 04-15-2020, 09:51 PM #6
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Quote:
Originally Posted by daytonaviolet View Post
Did you change the oil filter housing ?
I bought this truck used, it was not leaking before I touched it, Its the same housing.
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Old 04-15-2020, 09:55 PM #7
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I just got a new OEM oil filter housing for my 4runner $44 bucks....
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Old 04-15-2020, 10:00 PM #8
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Call Toyota corporate and log a complaint
I fing hate thieves
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Old 04-15-2020, 10:03 PM #9
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If what you say is all the facts, name the dealership so we can all know who has decided to gouge customers; especially during a pandemic. Disgraceful.
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Old 04-15-2020, 10:04 PM #10
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That'll teach you not to let the stealership service your vehicle!

How did you not notice a big oil leak?
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Last edited by MossJenks; 04-15-2020 at 10:08 PM.
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Old 04-15-2020, 10:08 PM #11
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Quote:
Originally Posted by LIT4R View Post
If what you say is all the facts, name the dealership so we can all know who has decided to gouge customers; especially during a pandemic. Disgraceful.
We'll see what they come up with tomorrow. I also overheard some unscrupulous up-selling related to "viruses" the first time I was there in the office.

Last edited by bauhausbold; 04-15-2020 at 10:12 PM.
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Old 04-15-2020, 10:27 PM #12
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Dealers!!!
Put one on my T4, going to put one on our Sienna next oil change.
Copy this and show it to the dealer, ask for a more reasonable charge for service.
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0+ oil change-oil-jpg 
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Old 04-15-2020, 10:29 PM #13
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Can't you get a metal OEM toyota oil filter housing for $21 on Amazon...

Amazon.com: Genuine Toyota 15620-31060 Oil Filter Cap Assembly: Automotive
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Old 04-15-2020, 10:35 PM #14
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Tell them (ask in person) you want your cracked oil filter housing back. Then tell them you want to speak to the service manager. If the service manager doesn't drop the bill to the an oil change and filter housing insist on speaking with the general manager. If that gets you nowhere tell them you want a detailed written record of what occurred, why they proceeded without your permission after finding something obviously wrong, what they did to fix the problem and clear explanation of each individual charge including what labor was required to amount to 2 hours of work. Take that and the broken part with you. If you have a VISA credit card, pay with that. You can file a complaint with credit card companies (I had to do that one time when a mechanic cut down a serpentine belt to make it "fit" so it wouldn't slide off lol...got a full refund). Tell them you want the part numbers of any parts replaced and that you are going to call another Toyota dealer to compare to what they are charging you.

Be very specific with the GM (I'm assuming you'll have to take it that far) that you want an explanation as to why the mechanic removed the broken oil filter housing from an obviously "big" leak without contacting you to discuss before proceeding (if this was the case). If they removed an obviously broken part and made a mess, that's their problem. You drove your car into the dealership which means it was very unlikely a "big" leak...you would have had no oil in the engine. Be very direct, look them straight in the eye during all conversations, request everything detailed out in writing and set your phone down between both of you and tell them you are recording the conversations (and do it). You have to be confrontational in a situation like this. If they see you are pissed and going to document everything they will likely stop trying to rip you off. Don't be an ass, just be very direct and confident in yourself.
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Old 04-15-2020, 11:17 PM #15
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Where do you live that labor is $180 hr? Thatís BMW money in my area. Toyota service departments are the worst in my opinion, theyíll hire anyone to turn a wrench.
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