It looks like it should be the same as an iPad, which is impossible to scratch.

I went out to check on my screen to see if there were any scratches and there were none that I could see. There was however finger prints so I used one of those lens cleaning wipes (the kind that come packaged for one time use) and used very little pressure. I could tell afterwards that there were some minor swirls in the screen which were caused by the wipe. Luckily they are so minor that once the screen protector goes on, you won’t be able to tell. Just hard to believe that the screen is so soft that something literally made for cleaning lenses and electronic screens caused some swirl marks.

Yeah, it *should* be made of Corning Gorilla Glass like iPhones and iPads. But it sure sounds like it’s not. Toyota probably went cheap with some kind of plastic screen material.

For a visual check out this post.
https://www.toyota-4runner.org/3503332-post43250.html

Mine came scratched from the dealer... it's hard to notice if it's not in the right light, though.

I'm curious what that's like in winter time with both vents actively blowing out hot air to back of screen

have you tried plastic polish and then wax over it with a micro-fiber towel?
You can also try Meguiar's Ultimate Polish?

Its gets out the super fine scratches normally out of dark paint. Its worth a shot..

I'm waiting for someone to video tape that before, during and after. Or I'll video it if I get 4k in donations to cover the cost.
Actually my dealer tried some kind of polish and it made it worse...not sure what they tried

If it is scratching this easy I wouldn't even mess with it. Return to dealer and hope for a TSB or buy screen protector.

I would bet money the "fix" from Toyota will eventually be a screen protector, at least for this model year. Sucks that fully bogus cheaping out on materials right there.

My dealer swapped from another rig on the lot. I didn't pay attention to the replacement as the morons scratched it during the install. Toyota would not honor it. Believe me I tried. For other reasons ended up with another 2020

geesuz

I certainly don't think its too much to ask for them to do white glove treatment particularly on a return for something like that. Man, I am no where OCD but the warranty work so far that two dealers have done on my truck is below average and that is just sad.

I recently bought a 2021 4Runner Venture edition and started to research around for screen protectors and landed on this thread. After reading what everyone has been through I decided to check out my head unit, lo and behold, my screen was scratched. It is worth noting I have only had the rig for a week and I have not cleaned it myself.

Scared the dealership would play the "you probably scratched it" card, I decided to email the person that did my walk through. He suggested to go into the service drive and have a tech review the issue. The morning after, no appointment, I decided to take my chances and got in line. A person greeted me, checked out my radio, and simply just said, "alright we will order you one for you and replaced it". No questions and no push back whatsoever.

Was I lucky or is that something standard you guys are seeing in your dealership?

I'd still recommend ordering a screen protector and putting it on right after they swap the headunit

So, @kaitlyn2004 , what was the final outcome?

I'm kinda scared to go look at mine! IMHO!

They replaced headunit and I put on a screen protector. Happy ever since!