Quote:
Originally Posted by Bonniem
I will still disassemble one shock at the time and drive the truck to make sure it’s really related to bottom shock mountings and than do as you recommend.
Thanks
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Yes, that would be a reasonable action.
After you identify short sleeves as the root cause of the clunking, you could attempt to make a warranty claim on the basis of a manufacturing defect. The 1.766 and 1.769 measurements along with a link to the YouTube video may be acceptable to Bilstein to authorize replacement. Tell them a stock shock measures 1.785 ins. Did you buy the shocks and install them yourself? If a shop installed them, then the shop would have to evaluate the shocks and make a warranty claim.
Bilstein will have to look up the minimum to maximum dimension and verify that your sleeves are out of spec and the part number is correct for your application. Here's a link to Bilstein warranty claims
Warranty - BILSTEIN
The warranty is 5 years. I think Bilstein or the shop will want a copy of your receipt to verify the correct shock part number was installed. It would be interesting to have their thoughts on this issue even if they deny a claim.
I'm still wondering why 2 years elapsed without the shocks making noise. I cannot move my Bilstein shocks because they are tightly clamped on the bushing sleeve by the retaining bolts. If a shop installed the shocks, perhaps they noticed the gap and installed something to take up the slack and it wore out and fell off? Did you install the shocks?