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Old 05-23-2021, 11:35 AM #1
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Problem Installing ARB roof rack

So Iím installing the mounting kit for my new rack and a whole lot doesnít seem right. Look how crooked it is and the bracket makes contact with paint of roof. I went to put the other side on and it seems worse almost like the feet of the bracket arenít bent enough. It also contacts paint on roof and is so far off I canít really get a screw in.

Anyone else encounter this? Kit is labeled for 4-runner 2010+ so I know I have the right one. Iím kind of pissed it marked the paint a little and the other side I canít even get on so I gotta punt and put factory bars back on until I can resolve this.




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Old 05-23-2021, 12:17 PM #2
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What does it look like if you put the bracket on the other direction? Instead of having the uprights point in, have them point out.
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Old 05-23-2021, 12:31 PM #3
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Problem Installing ARB roof rack

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Old 05-23-2021, 12:40 PM #4
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Problem Installing ARB roof rack

pics show brackets facing in. The other way they are outside hanging over vehicle


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Last edited by KpaxFAQ; 05-23-2021 at 12:48 PM.
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Old 05-23-2021, 06:05 PM #5
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Just put the bolts back in...why do you have to re-install the oem rack?
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Old 05-23-2021, 07:06 PM #6
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Quote:
Originally Posted by YellowSnow View Post
Just put the bolts back in...why do you have to re-install the oem rack?

Didnít want to drive around like that for however long this takes to get resolved. But yeah could of done that. I guess Iím going to contact ARB and see what the plan isÖ..


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Old 05-23-2021, 07:13 PM #7
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No personal experience, but a little video explaining the order of assembly:
https://www.youtube.com/watch?v=dvqZrcdzemM

Might have to leave the feet not-torqued up until after you have the basket on top. The sheet metal bend does seem excessively not-parallel to the roof line. It doesn't appear gusseted so it could be fine once you assemble the connecting bits.
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Old 05-23-2021, 10:58 PM #8
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Is it an ARB Base rack?

No direct experience with mounting an ARB rack, but I recall another member recently installed one and mentioned that mounting the side rails was tough.

https://www.toyota-4runner.org/3632836-post16.html
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Old 05-24-2021, 05:55 AM #9
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Problem Installing ARB roof rack

Quote:
Originally Posted by mo_mo View Post
No personal experience, but a little video explaining the order of assembly:
ARB Roof Rack Installation on 2004 Toyota 4Runner - YouTube

Might have to leave the feet not-torqued up until after you have the basket on top. The sheet metal bend does seem excessively not-parallel to the roof line. It doesn't appear gusseted so it could be fine once you assemble the connecting bits.

Yeah I was leaving them loose on the one side but the way itís bent up will still contact the roof itself eventually rubbing through paint. And the other side rail is so far off I canít get a bolt through the hole straight enough to start threading it. I dunno if itís supposed to be like that but Iíd be shocked for what they charge for the fit kit

The metal is pretty stout so itís not like it bends easily


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Old 05-24-2021, 02:11 PM #10
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Quote:
Originally Posted by KpaxFAQ View Post
Yeah I was leaving them loose on the one side but the way itís bent up will still contact the roof itself eventually rubbing through paint. And the other side rail is so far off I canít get a bolt through the hole straight enough to start threading it. I dunno if itís supposed to be like that but Iíd be shocked for what they charge for the fit kit

The metal is pretty stout so itís not like it bends easily


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This has some good pics:
ARB Base Rack

Looks like maybe you can have the feet reversed which would make them lean incorrectly one step up?
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Old 06-14-2021, 07:52 AM #11
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Update

After a couple weeks of radio silence to my email and being incredibly busy myself, I called ARB USA and got through to a tech in 2 minutes and exchanges a pic or two via email while on the phone. He said that it definitely didnít look right and heíd look into it. They couldnít find any sign of my email even though I got an automated ticket sent to me so weíll consider it a fluke.

Got an email a couple hours later saying they located 2 new rails in the shop and laid them on the floor to make sure everything was true and requested my address to ship them to me ASAP.


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Old 07-02-2021, 11:31 AM #12
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Problem Installing ARB roof rack

2 new mounting rails arrived free of charge from ARB and sheís on!

Great customer service by ARB and really happy with the quality and look of the aluminum rack!


Sent from my iPhone using TapatalkProblem Installing ARB roof rack-64687142177__2d50adcf-c043-42ff-84d4-5e85033f2fd3-jpg
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Old 07-03-2021, 06:19 AM #13
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I have found ARB's customer service to be top notch.

Rack looks great, enjoy.
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