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Old 06-07-2021, 09:00 PM #31
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Call me crazy, but the moment a customer forks over thousands for a product, it is the vendors responsibility to ensure that product arrives as advertised and to the satisfaction of the customer....end of discussion! You will absolutely not survive in this business when you essentially tell the customer there is nothing they can do, and to take it up with the shipping company. I agree, offering a discount to the customer and just rattle canning it would be a pragmatic option. Tell me again why SSO couldn’t ship a replacement immediately and then work the claim directly with Fed Ex?
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Old 06-07-2021, 09:08 PM #32
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Originally Posted by SouthernSS View Post
You're comparing apples to oranges Yellow. You're talking about 1x crossbar which LFD nor any other shipping company fabricates, Tnutz does worth roughly $30 to a bumper which cost hundreds to make and ship. It cost more to ship a bumper then it does to buy a new crossbar and ship it. Look YellowSnow, I get it, you don't like SSO. I looked at your profile, for some reason you really took a disliking to us it seems when we made Stage 2 bumper attachments. I can't tell you why this tilted you so hard, that you had to post pictures of your "viper cut" multiple times and call the Stage 2 a waste, but hey.. it did. So I get it, SSO bad, Lemonsnow and his company list good. It's noted!
Actually no...I’m comparing a reputable company who stands behind their products, to a company who doesn’t seem to give a shit, and is now resorting to name calling and stalking profiles on a message board. You stay classy SSO.
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Old 06-07-2021, 09:26 PM #33
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WTF!!!! @Speedsurfer , you're loosing you damn mind over a podercoat scuff and you plan on putting a winch one your truck? Time to turn in your man card.

LMFAO... lightly sand it, wipe it down with windex and hit that spot with steelit and move on. You're going to have plenty more of those between highway and trail. I had my sso on for 2 years of NE winters, light sanded and hit with steelit last fall. Its still in immaculate shape. Meanwhile my victory rear bumper started rusting right out of the box; great product, shit p-coat.

as far as quality. due to shity tires and my position on a narrow trail, I had my bud (high centered on a rock in water) linked to my trailer hitch and a jeep helping me pull him out off one of the sso D-ring points. Got him out and the bumper didn't deflect in the slightest. Just saying, thats quality.
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Old 06-07-2021, 09:30 PM #34
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I’d ask for a 10-15% discount/refund and just touch it up. I did go with the Warn bumper and purchased through 4WP, my local store had me open and inspect before I left with it, no damage, but had there of been any I’d of accepted a discount and just touched it up.
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Old 06-07-2021, 09:31 PM #35
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We do wish that we had the extra capital to just send out $1,000 products every time Fedex damages something, but we honestly just don't. We ship anywhere from 100 to 350 products out a week, Fedex messes up a good 1-4 a week on average easily. Some are easy fixes and some are not, and some weeks are much worse than others. If we were to payout and cross our fingers every time Fedex made a mistake, you're talking about a good $10,000-$15,000 swing every month praying with get positive claims back. On the year we're easily talking about $100,000 and to small companies, that's kind of a big deal especially if let's say only 30-50% payout.
Right... that was my point. I think you can afford to be a little less defensive here when people are almost exclusively on your side. Sure there's a couple people being unreasonable but if you engage at the same level it's unnecessary and not the best look. Worked for years shipping for small businesses and while some people don't get that shipping is a pita managed by corporations we have little sway over, most, if not all, of your customers get it and appreciate the time and effort you put into your products instead.
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Old 06-07-2021, 09:41 PM #36
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Come on man, it’s not a piece of jewelry

Touch that up and install it. Best I could tell from the pic, the damage is near the bottom and would be hard to even see unless you were on your knees. Remember you purchased a welded steel winch bumper not a piece of jewelry.

Full disclosure- first heavy fabbed part I bought and had shipped was a ARB front bumper back in 2009 for my FJC which I still have. Bumper came in with some minor scratches, no big deal since I was building an off road truck.

In 2015 when I got my TRDPro 4Runner I ordered an SSO bumper- unpainted, for 2 reasons. #1 I remembered the minor shipping damage the ARB bumper had and wanted to avoid and and have the opportunity to blend any surface defects that normal shipping may induce before having it painted #2 I hate the matte textured paint used by most bumper accessory Mfg’s. I prefer a gloss black with a smooth surface, washes the mud and grime off much easier..

Bottom line is shipped heavy fabricated parts are rarely ever gonna arrive totally unscathed unless you were to pay another 2-300 bucks for a tank like container to have the item shipped in. If that’s a concern then you should definitely order unpainted so you can have the chance to blend any surface scratches on the metal before you take to your local powder coater, avoiding shipment on a heavy painted part that has a higher than normal potential to be be scratched through normal shipping.

I do feel like even heavier fabricated parts that are shipped truck line in a box on a pallet always Fair much better than just a heavy box that is shipped through fedex or ups... those package handlers are definitely hard on stuff.
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Old 06-07-2021, 10:00 PM #37
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I just installed my SSO bumper last weekend. When it arrived, it had damage on the box in the exact same place you do. Luckily, the bars hadn't poked all the way out of the box and as such hadn't gotten scratched at all. I was extremely wary of getting this product shipped in after having a bad shipping experience with a different fabricator weeks earlier. I could tell immediately that the SSO bumper was packaged much better than the other company's product, so I forgave the small holes in the box. These boxes are huge and heavy, you just have to accept that the shippers (who do not give a single F about you) are going to have a hard time and probably damage something. I'll side with SSO here, and would order from them again in the future.

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Old 06-07-2021, 10:01 PM #38
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We don't sell on Ebay/Amazon. We don't adhere to their rules and profit margins. What is your girl fabricating? What is she selling? Can we see some examples so we can compare apples to apples? If we're talking about reselling some cheap products for minimal margins multiple times a day, that's one thing, but comparing it to a very expensive fabricated product is another.

IE: We sell light switches, they sometimes go out. We send out replacements. You're talking about a couple dollars in a switch, not over a grand in metal. So please post up your girls shop so we can compare.
Good thing or you'd be out of business there in a hurry. My point is not what she makes or doesn't, it's that she's required to insure that the product sold gets there safely, and the customer is happy, no matter what. Clearly you don't feel that way. That's OK of course, but stop trying to make it out like you're some sort of martyr.

Bajarack shipped me a rack a few years ago, it arrived damaged, they shipped me another one within a week. It was a hand fabricated item, large and expensive to ship. No excuses. Done. End of discussion.

You do you buddy.
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Old 06-07-2021, 10:21 PM #39
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Wow there sure are a lot of shipping and fabrication experts in this thread. SMDH.
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Old 06-07-2021, 10:23 PM #40
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Good thing or you'd be out of business there in a hurry. My point is not what she makes or doesn't, it's that she's required to insure that the product sold gets there safely, and the customer is happy, no matter what. Clearly you don't feel that way. That's OK of course, but stop trying to make it out like you're some sort of martyr.

Bajarack shipped me a rack a few years ago, it arrived damaged, they shipped me another one within a week. It was a hand fabricated item, large and expensive to ship. No excuses. Done. End of discussion.

You do you buddy.

You need to stop making sense....it’s damaging SSO and their narrative on how we should feel sorry for them, their shipping troubles and tight margins. Tread lightly, or they might start stalking your profile!
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Old 06-07-2021, 10:24 PM #41
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Actually no...I’m comparing a reputable company who stands behind their products, to a company who doesn’t seem to give a shit, and is now resorting to name calling and stalking profiles on a message board. You stay classy SSO.
I'm with @YellowSnow on this one. Just get the customer an undamaged product and deal with the FedEx problem with the shipper.

(This stuff always blows my mind. If your 4Runner showed up with door dings and trail rash would you just shrug your shoulders and pay them MSRP and say "it will get beat up anyway"? No of course not. Heck, there are active threads on exactly that and we are all supporting those buyers.)

Like many here, I have bought all sorts of heavy metal things from vendors and I can say a few things:
  1. This whole idea that "it's going to get scraped up en route" is bogus. If packaging is well designed, it will be fine. (Never mind armor - I have ordered much heavier items off Amazon and had no damage on arrival.)
  2. When I have had some sliders and skid plates show up damaged, some vendors took care of it very quickly. In one case, they shipped a new set and I just dropped the scraped up ones back at FedEx. In another case, the offered me an exchange or a several-hundred $ credit, my choice
  3. Then there was one that blamed FedEx, told me to paint it, and basically did everything they could to avoid addressing the situation. I eventually got their attention by telling them I would just call the credit card company and reverse charges and drop their product back at UPS.
And you know what? I have evangelized the heck out of the vendors that treated me well and probably generated a bunch of sales, and I have also talked widely about the bad experience and made sure people knew how that company treated their customers.

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Old 06-07-2021, 10:27 PM #42
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Wow there sure are a lot of shipping and fabrication experts in this thread. SMDH.
Or simply hard working, honest American’s who won’t sit back and get shitted on by dubious vendors. You can’t possibly think waiting 6+ months for a replacement bumper predicated on the findings of a Fed Ex damaged shipping claim is acceptable?
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Old 06-07-2021, 10:32 PM #43
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I'm with @YellowSnow on this one. Just get the customer an undamaged product and deal with the FedEx problem with the shipper.

(This stuff always blows my mind. If your 4Runner showed up with door dings and trail rash would you just shrug your shoulders and pay them MSRP and say "it will get beat up anyway"? No of course not. Heck, there are active threads on exactly that and we are all supporting those buyers.)

Like many here, I have bought all sorts of heavy metal things from vendors and I can say a few things:
  1. This whole idea that "it's going to get scraped up en route" is bogus. If packaging is well designed, it will be fine. (Never mind armor - I have ordered much heavier items off Amazon and had no damage on arrival.)
  2. When I have had some sliders and skid plates show up damaged, some vendors took care of it very quickly. In one case, they shipped a new set and I just dropped the scraped up ones back at FedEx. In another case, the offered me an exchange or a several-hundred $ credit, my choice
  3. Then there was one that blamed FedEx, told me to paint it, and basically did everything they could to avoid addressing the situation. I eventually got their attention by telling them I would just call the credit card company and reverse charges and drop their product back at UPS.

And you know what? I have evangelized the heck out of the vendors that treated me well and probably generated them a bunch of business, and I have also talked widely about the bad experience and made sure people knew how that company treated their customers.
Nice to see someone else who speaks reality.
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Old 06-07-2021, 10:33 PM #44
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@SouthernSS please send this clow a can of steelit, some sand paper and junior man card. Post pics to your IG.

Bumpers are armor, just like sliders and skids. No joke, some drunk old B put her car in reverse at a stop light and gunned her subaru into my truck last year. f'd up my license plate and slightly bent the sso around the light bar cut out. My rigid 30 inch and winch were fine. Some clamps, a 2X4, Steelit and my bumper was as good as new. If there was no cut out, I doubt it would have deflected at all.

Minimal damage due to SSO and most important of all, my daughter in the back seat was safe in her car seat.
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Old 06-07-2021, 10:56 PM #45
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Dear Speedsurfer,

This is Lee with Southern Style Offroad! We talked on the phone a few weeks back when the damage first happen. I let you know that we would be building you a new bumper ready to go, but that is solely based upon how Fedex handles the claim.

We are fabricators, not shippers and that creates sort of a disconnect with customers some times. As long as we fabricate, package the product correctly and ship it we have relieved our duties as fabricators (This is actually stated in the TOS). I know it's crappy to be in the situation you are in as a customer, but it's equally crappy to be in the situation as a business.

We're into the bumper you received as follows:
-We paid a guy to order the metal
-We paid the metal distributor to receive and bend the metal
-We paid a laborer to get the metal
-We paid a welder to weld the bumper
-We paid a grinder to grind the metal
-We paid another welder to do quality control check/and final fab welds(shackles/hoops)
-We paid a laborer to bring that bumper to powder coat
-We paid the powder coater to powder coat the bumper
-We paid a laborer to pick up the bumper
-We paid the shipping team to pack it up and ship it
-We paid for the box it's in
-We paid for the foam around the hoop
-We paid for the custom expanding mold inside the box
-We paid for the insurance on that bumper

Now, I understand that this bumper was indeed paid for by YOU, the customer. So everything above was covered by you thus far, but when we fabricate another bumper and just ship it out to you without waiting on Fedex to finish the claim, now we're 100% inheriting the cost of all of that + more shipping on the product, + shipping on the return. Our profits (nor any companies') profits are high enough to just ship out a brand new product everytime a shipper messes up a product, we would simply collapse as a business.

This unfortunately is the hands of the carrier. We 100% fulfilled our part of the purchase agreement, it was Fedex who failed you NOT us.

They're other solutions in this case if Fedex just denies you completely where we can meet in the middle, so neither party loses entirely but we're not at that step.

I understand reading this can be "eh" but it's honestly just business. I don't want to provide you bad customer service, but part of running a business is understanding financials and responsibility.

A link to our TOS Terms and Conditions, Company Policies and Returns/Cancellations – Southern Style OffRoad

TOS Paragraph on shipping

"Shipping & Delivery
All packages are shipped from Southern Style OffRoad will require a direct signature upon delivery. You will be emailed with tracking information when the package leaves our warehouse and it is the responsibility of the customer to arrange for receipt of package. All Slimline bumpers, Stage 2, Roof Racks and Sliders are shipped via Fedex with required signature at time of delivery. Changes to the shipping address need to be made before your package leaves the warehouse. Please allow up to 9 business days for your package to arrive since there could be potential delays in shipping once the package has left our facility. We cannot guarantee any delivery dates but if provided with notice will do our best to meet your deadlines.
Southern Style OffRoad, LLC’s responsibility for damage terminates upon transfer to carrier. It is the responsibility of the customer to note any obvious damage to shipping container or pallet with the carrier at time of delivery. If you are sending your product to a third party (ie body shop) it is imperative that you or your agent inspect the package/pallet contents for damages prior to accepting the shipment. Freight companies will not pay for visible damages not noted at time of delivery.
Damage can occur during shipping which is why you must open and inspect your package/order. If a package appears to be damaged during shipping, the customer must notify the shipping driver or shipping facility immediately before opening to start a claim. Product damage whether visible or concealed must be reported to SSO within 48 hours of receipt of the package. A claim will be filed on your behalf by SSO and the customer must provide pictures of the damage to the package, packing material, and products. Pictures should include all sides of box/pallet and multiple views of product damage clearly marked with a description of the damaged area.
Full bumpers are shipped via flat-rate freight. This flat rate will send the bumper to the hub closest to the customer’s zip code. This flat rate fee does not cover the cost of shipping the bumper to an installation shop or customer’s house. "


Pictures of the damage, which I do agree is worth replacing over. This is why we're waiting on Fedex to answer.

Attachment 382984

Attachment 382985

Attachment 382986
All this crying for that? Spray paint and move on.
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