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Old 08-21-2021, 09:17 AM #16
Bellatidusskyebeur Bellatidusskyebeur is offline
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It's a waiting game, regardless if you spend under 100, or over 5k. It gets to you when it gets to you. In the meantime, go out and hit some trails. Continously calling, checking on your order status isn't going to make it ship faster.
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Old 08-22-2021, 12:49 AM #17
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Many industries have been backlogged and if you push for an ETA on an out-of-stock item you will get the information available at that time. And that information changes week-to-week due to supply chain and transport delays.

I, unfortunately, have a 3rd row 5th gen and wanted more ground clearance. Wheelers were extremely patient and informative on the phone with expected lift measurements and rake rates. I am very happy with my wheelers lift purchase and the detailed information their sales staff provided to help me select the right springs for my wants.
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Old 08-22-2021, 03:52 AM #18
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in 2021, you're money and time don't mean much these days.

Prepare to wait like everyone else, or pay super high prices for things that are in stock, but don't call it hyperinflation, because thats just imaginary.........(sarcasm).
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Old 08-22-2021, 11:22 AM #19
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Quote:
Originally Posted by mrblah View Post
in 2021, you're money and time don't mean much these days.

Prepare to wait like everyone else, or pay super high prices for things that are in stock, but don't call it hyperinflation, because thats just imaginary.........(sarcasm).
Hyperinflation isn't imaginary but it's a lot more severe than what's going on now. It's more like "i went to buy bread and there was a line to buy $100 loaves of wonderbread, when yesterday the same loaf cost $50" than the current "i have to wait a few months to buy items with a lot of steel or microchips at 10% more than last year because a miscalculation in production decisions early in a global pandemic disrupted supply/demand".
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Old 08-22-2021, 11:49 AM #20
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Quote:
Originally Posted by riptundra View Post
Many industries have been backlogged and if you push for an ETA on an out-of-stock item you will get the information available at that time. And that information changes week-to-week due to supply chain and transport delays.
Maybe this is just the thread taking on a life of its own, but I wanted to say again, this is not me blaming Wheeler's for supply chain issues. It is about them not being upfront and honest. In a matter of 5 weeks, going from everything is here, but waiting on the rear trim packer, to everything is here, but waiting on the rear shocks, to everything is here, but waiting on assembly, and the finally back to everything is here, but waiting on the rear trim packer again....and at each time telling me it should ship out the next week (while having charged my card and having my $). Then add them chuckling/laughing when I expressed my frustration with the continued changing of stories.

Not saying that Wheeler's, if they have the product readily available, is not helpful or anything...saying that if there is an issue, don't necessarily believe a word they say..they just seem to want to make you go away and not give you a true/accurate estimate.
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Old 08-23-2021, 12:23 AM #21
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My best experiences in buying parts 4R parts online:

URD - CSF Radiator
Shock Surplus - Unassembled 6112's
Auto Anything - Rival Fuel Skid

All 3 of these suppliers shipped fast and the product arrived at my door undamaged in mindful packaging. They are also quick to reply with an email when you have a question about shipping or support.
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Old 08-23-2021, 01:45 AM #22
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Quote:
Originally Posted by 4wheeldrivesmatter View Post
The guy is just venting since he just kept getting the run around week after week. Rather than the company just being honest from the get go, they kept telling him a different thing. Week after week

Sounds like poor customer service and constant false information

Yeah, production of many things have been impeded. Just say that. No need to lie and keep saying it’ll be shipped when knowing it won’t

Sounds like a shitty company if they can’t even be honest
Yup. All the company had to do is be honest. "We told you 4 weeks. it's looking more like 12 weeks. Sorry about the change, we're frustrated,too. Keep it or cancel, brother - no worries either way. "

Simple as that. if they had acted like a grown-up and managed expectations, no problems.

But they guessed/lied/avoided the topic. Lame.

Also sounds like they're pirating orders to fill others that they're behind on (maybe high-dollar spend commercial accounts, etc.) , hence the here and there missing parts. Also lame, if true.

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Old 08-23-2021, 11:21 AM #23
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Quote:
Originally Posted by somenoise View Post
Hyperinflation isn't imaginary but it's a lot more severe than what's going on now. It's more like "i went to buy bread and there was a line to buy $100 loaves of wonderbread, when yesterday the same loaf cost $50" than the current "i have to wait a few months to buy items with a lot of steel or microchips at 10% more than last year because a miscalculation in production decisions early in a global pandemic disrupted supply/demand".
I was in Argentina in 1984 and the stores had the prices written on chalkboards by the door, and they literally would change them every 30 minutes or so. That's hyperinflation.
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Old 08-23-2021, 12:19 PM #24
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OP, you're right to feel upset if they told you next week, over and over.

That is some BS, and I would also be upset.
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Old 08-24-2021, 08:31 PM #25
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I ordered my rear Kings from them, Black Friday 2020. Upon payment, I get an email that kings are back ordered until March ‘21.

So I wait until first week of March and give them a call. I had to repurchase as they canceled my order as it was more then 3mo.. they didn’t tell me.

But they did honor the BF prices and shipped out the order the next week. I knew that kings was back ordered everywhere, I’m glad they help my place in line.

They kept there promise and shipped 4mo after initial order.
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Old 08-24-2021, 08:49 PM #26
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I called and the CSR told me to enjoy the great sunny weather... it was raining in my area about 500 miles away.... I dont trust them anymore.
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Old 08-24-2021, 08:54 PM #27
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I just recently quit working in logistics and distributors are being told lies over and over and over. It’s a huge problem. I’d mark it up to bad communication, but the pandemic has brought out the worst in everyone’s businesses.
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Old 08-26-2021, 10:32 PM #28
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I called and the CSR told me to enjoy the great sunny weather... it was raining in my area about 500 miles away.... I dont trust them anymore.
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Old 08-27-2021, 01:05 AM #29
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Haven’t ordered anything from Wheelers in a while but when I did the service was top notch. I haven’t ordered anything from them because now they’ll charge me CA tax. No gracias amigo
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