For the price he paid for it, he shouldn't need to buy any additional parts on his own. Besides, if he's missing the welded nut it'll be a pain to mount it.

That's good to know. I was considering getting shrockworks.

My business with them went absolutely smooth a year or so ago when I purchased their sliders.

Can't believe (some) people are expecting the OP to go get hardware from a store when its industry standard to have the specific hardware included when purchasing rock sliders haha. In due time, I'll be looking to purchase sliders for my Runner. Unless the company explicitly says that they don't include hardware, I'm expecting everything that I need to be in that box(es) shipped to my address. I know who I won't consider when I'm finally in the market.

different mindset. its annoying they didnt provide the hardware, but i'm in the project i'm gonna finish it. also he shouldve checked/had someone check the package to make sure everything was there. not wait 2 months.

who hurt you?

contrast this shrockworks experience with my experience with Sherpa and their roof rack

a couple of months and one car wash after installing my Crestone rack, i noticed a couple (out of many) of the bolts were a little rusty. i emailed them and let them know that i was worried about the long term implications and they replied that they would send me an ENTIRE hardware set as a replacement. they said the specific lot I got might be troublesome so they wanted me to replace everything just in case


a company that will nickel and dime you for hardware probably nickel and dimed their product imo

That sucks about your experience OP. I just got my Shrockworks sliders on Monday and installed them that night. Make sure the hardware bag isn't stuck in some of the spray-in foam or anything like that.

Where do I start?

This. If they can't get simple details right like making sure all hardware is in the box then what other details are they not getting right? They could redeem themselves by getting the hardware to OP but of course that means responding to emails & phone calls. Not looking good.

Sounds petty but when paying $2k and up for a bumper…. Wasting time trying to figure out what hardware you need and going to the store hoping they have it sucks.

My skids have been in ready-to-ship status for 3 weeks...

Update: Got the email notification that they're being shipped!

After buying two bumpers, I was surprised it was the skids where they let me down.
I was quoted 3-4 weeks in July, but I wasn't in any rush and I know they're swamped, but after 8 weeks I was getting a little concerned, especially with fall camping season being around the corner. So I called a couple of weeks ago and was told they were ready to be shipped. I called again last week and was even told that I'd get the tracking number by the end of the week. Still no tracking number this week, so I called again today to express my disappointment and got the shipment notification a couple of hours later.
Still like their products and I've generally had good customer service, but I'm kind of relieved that this was the last bit of armor I needed from them.

I ordered a rear bumper from Shrockworks two years ago and it came with everything necessary for install. Maybe they got a new guy that doesn’t really care much for quality shipping out products. Still sucks that they haven’t attempted to right this wrong.

And that would make sense now that the "milk has already been spilled." I'd do the same thing given the circumstances.

And that's how you keep a customer for life! Cutting corners in a niche business makes no sense to me. The 4Runner community is too small to for companies like ShockWorks to be pulling stunts like that off.