08-31-2021, 10:57 PM
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#1
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Shrockworks: Buyer Beware
Surprised I even have to make this thread. Purchased Shrockworks sliders, went to install and the installation hardware is missing. I got around to finally installing about 2 months after I received the sliders, but the box wasn't touched. Thank you military for sending me on orders out of town. After 4-5 emails to their customer service, and phone call with no reply.. here I am. I have sliders in my garage that can't be installed. Customer service is paramount for any fabrication company, and this is unsatisfactory to say the least.
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2017 T4R OR Super White
RRW RR4-V bronze wheels, Diode Dynamics SS3 Fog + Ditch, C4 Fab Lo Pro Winch Bumper + Smittybilt 10k synthetic, UpTop Overland Bravo Roof Rack
Dobinson's full suspension 2.5" front 1.5" rear - Dobinson's UCA - DirtKing LCA
Kenwood eXcelon 10.1 headunit + Kenwood speakers
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09-01-2021, 08:34 AM
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#2
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Quote:
Originally Posted by rhadam
Surprised I even have to make this thread. Purchased Shrockworks sliders, went to install and the installation hardware is missing. I got around to finally installing about 2 months after I received the sliders, but the box wasn't touched. Thank you military for sending me on orders out of town. After 4-5 emails to their customer service, and phone call with no reply.. here I am. I have sliders in my garage that can't be installed. Customer service is paramount for any fabrication company, and this is unsatisfactory to say the least.
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this has always been a problem with shrockworks. For some idiotic reason, they always seem to be missing hardware or fasteners, and they don't seem to care.
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2016 trail 4runner, twin locked on 34's.
Can read more of my build here (2 parts):
https://www.lasfit.com/blogs/news/ho...ad-build-part1
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09-01-2021, 05:10 PM
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#3
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in the time it took to email and call and post this thread you could've gone to ace hardware
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2016 TE : Grocery Getter, 34/10.5R17 Toyo at3, Prinsu Rack, King Coilovers, DuroBumps, ToyTec HD 2.0 springs, King shocks, King hydro bumps, Total Chaos mounts, DirtKing Fabrication UCA, VIVID RACING Tune, URD Y pipe, RCI skids, Marlin Crawler gussets, DRKDSS everything
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09-01-2021, 05:35 PM
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#4
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Sorry to hear it, but keep reaching out to them. I'm sure they'll make it right.
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2019 TRD Off Road w/KDSS in silver. Dobinsons IMS59-50700 & C59-314 front (coil seats lowered 1/2"), IMS59-50705 & C59-505 rear; Dobinsons diff drop; Ironman UCAs; Eimkeith PCK, Ironman adjustable panhard rod, and Treaty Oak KDSS spacers; Toyo Open Country A/T III 255/80R17; C4 Fab skids & Shrockworks sliders; Durobumps front & rear.
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09-01-2021, 06:40 PM
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#5
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Quote:
Originally Posted by honda250xtitan
in the time it took to email and call and post this thread you could've gone to ace hardware
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I don't disagree but it's the stick-nuts that are a PITA (if you don't have a MIG)
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09-01-2021, 08:44 PM
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#6
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Quote:
Originally Posted by honda250xtitan
in the time it took to email and call and post this thread you could've gone to ace hardware
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Or I could get hardware AND let the forum know to spend their money elsewhere.
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2017 T4R OR Super White
RRW RR4-V bronze wheels, Diode Dynamics SS3 Fog + Ditch, C4 Fab Lo Pro Winch Bumper + Smittybilt 10k synthetic, UpTop Overland Bravo Roof Rack
Dobinson's full suspension 2.5" front 1.5" rear - Dobinson's UCA - DirtKing LCA
Kenwood eXcelon 10.1 headunit + Kenwood speakers
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09-01-2021, 09:45 PM
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#8
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That's annoying for certain. Thanks for letting us know. When I'm ready to order sliders, I will avoid that company.
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09-01-2021, 11:03 PM
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#9
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I picked some up earlier this year for our 4Runner and they're great products. Granted, I called, he answered right-away and I asked if they had any in stock. He said yes, I drove up the next day (since I live nearby) and he hooked me up with everything.
I won't say it was a super inviting experience but it was straightforward. The guy working in the shop though was super nice and pleasant.
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2015 4Runner SR5 4x4, Bilstein 5100s at 1.75-F with 1.5" Cornfed-R, AirLift 1000 Airbags, 265/70 BFG KO2s, Shrockworks Sliders
2016 Jeep Wrangler Unlimited Rubicon
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09-02-2021, 01:41 AM
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#10
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Junior Member
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That's a bummer. I had a completely different experience with my purchase of their sliders, front bumper, and complete skid plates. Each time they arrived, they came with almost double the amount of hardware. Sorry to hear that man.
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09-02-2021, 03:06 AM
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#11
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Banned
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CBI…buy once, cry once! These blue collar, dip spitting fab bois don’t give two shits about CS or your hardware issues.
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09-02-2021, 09:23 AM
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#12
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Quote:
Originally Posted by mrblah
this has always been a problem with shrockworks. For some idiotic reason, they always seem to be missing hardware or fasteners, and they don't seem to care.
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That's been my experience as well - had to run to ace hardware for the rear bumper, the front bumper came with an extra box of hardware but still had to source the correct parts - yet I keep coming back for more of their products (have a full set of skids on the way)
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2013 Classic Silver Metallic Trail Edition w/ KDSS
Last edited by CoolMax; 09-02-2021 at 09:25 AM.
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09-02-2021, 09:24 AM
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#13
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Quote:
Originally Posted by honda250xtitan
in the time it took to email and call and post this thread you could've gone to ace hardware
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Yeah. I was missing a bolt and nut for skid plates from a very respected fabricator and vendor on here. If it's just a bolt or nut and not a specialized piece, I don't care. Went to Ace, got what I needed and went on with my install.
But to OP's point, it doesn't make it right. It just makes it easy to solve and move on with my day as I have more important shit to worry about.
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Kings, Icon UCAs, 285s, full armor, rear diff breather relocation, ECGS diff bushing, Rokmen trailing arms
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09-02-2021, 10:27 AM
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#14
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Senior Member
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Think I will throw this out there too, I bought a set of their "step-sliders" when they first came out (2014). I had zero hardware issues, everything was packaged and shipped wonderfully, install was clean.
About two years ago I started to notice puckering under the powder coat (I would expect this on or next too a rock chip or an impact zone, none of that), yep ugh rust. This leads me to believe they didn't do good prep before they were powder coated. I have had quite a few things powder coated and in harsher elements than this truck has been through. Just thought I'd share a long-term experience. Apart from that these have held up really well. Of course, not looking forward to pulling them off and bead blasting them, messy work.
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2013 TE w/ KDSS Nav
=-> Get yer Custom "Trail" Edition Emblem/Badge 3d Print here! or maybe you just want to go "Pro"
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09-02-2021, 11:56 AM
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#15
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I used to not mind running to the hardware store for a nut or bolt or 2.
Now, since we moved, the hardware store is 20 miles away. This entails a "trip to town" and is nearly an all day event.
I now have a fastener stash rivaling the store.
Almost have my blacksmithing shop done and will be able to make my own if need be.
Sent from my SM-G955U using Tapatalk
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