Originally Posted by Nate_Drives_Cars

I totally understand that, excellent customer service in this situation was offering the solution and charging a fair price. A service advisor telling you can do something yourself at home, is an odd expectation, they would be assuming that you hadn't done your research. If I took my vehicle to a service department and I was told I can do something myself at home, I would be irritated. I brought my car in and I clearly want their help to solve the problem, don't tell me I can go home and do it myself. I would take likely offense to that (depending on how it was said). Bottom line... regardless of the outcome. Semantics aside, I'd say fair price for service. Doesn't look like you were ripped off... if we want a thread vilifying dealerships I'm sure there are plenty of horror stories out there. Often times like this... the expectation for a for profit business is to be altruistic. While people love and enjoy businesses like that, they are not around for long because the consumer will take as much as they can without regard to the bottom line of the business. Pay full price expect full service, pay half price expect half the service, pay nothing... expect nothing.

Originally Posted by Redsoxx1918

So a dealership is supposed to quiz an owner as to his or her capabilities, determine if they could do the job themselves at home, and if they determine that they could, advise them to leave and service the vehicle themselves? I'm perfectly capable of changing my own oil. I just don't want to anymore. I'm at the point where I enjoy relaxing in the lounge and enjoying some free coffee and snacks and letting someone else get their hands dirty. My service advisor didn't quiz me and suggest I change my own oil in my garage. Should I find another dealership? I'm not trying to sound too sarcastic but I think your logic is a little flawed.


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Originally Posted by Pedro367

I get what you guys are saying. I really do. The customer asked for the service and the dealership charged accordingly as per a normal service rate of probably $119/hr and they banged him for the 1/2 hour that the computer said to charge for.

My point was that all it takes is a question from the dealer that would make me really appreciate that dealer a lot more. "Hey, customer. Here's a quick tip. This is a really easy service and I'd have to charge you $59 for it. Go into the Entune app and you can update it that way in 5 seconds. If you don't feel comfortable doing it, I'm happy to do it for you." Not offensive in the least.

Saying its the same as doing an oil change on a 5th gen is also silly. That's getting on your back, undoing a skid, getting covered in oil, etc. This is literally opening your phone and was charged the same. I would never expect a free oil change and I always tip 20%+ at restaurants, but this is so small. It was a chance for the dealer to make a really positive impression.