Quote:
Originally Posted by mlrff
So I have to give Brian (the owner) kudos for outstanding customer service. He has gone above and beyond and anyone in the market for one of his products should not go elsewhere. Inhand bought a kit for my 14 and never installed it. I upgraded to a 21 and called them and asked if I could return it even though it was over a year he accepted the return and was going to give me a full refund. I had informed him that I was going to purchase the kit for the 21 !and I just paid the difference...I have since gone in a different direction and returned the kit and was issued a full refund. I don't know of many that would go to that extent for great customer service.
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I also have first hand experience with Brian. I tore my hardness pulling it through the firewall, and he had another one on the way to me in no time. The number he lists seems to be his personal cell, and his communication is excellent. The product is also excellent and I use it every day.
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