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Old 01-08-2024, 10:06 AM #16
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Originally Posted by UtahSooner View Post
They’re next door to another errand I needed to run Sat so figured two birds, one trip (and it was one of the included ToyoCare changes…). Not good reasons tho - it’ll be the last time they touch it for routine maintenance…
We have never used the “free” Toyota oil changes on the 2023 ORP. Just not worth the time involved, let alone the risk of some apprentice tech working on it.
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Old 01-08-2024, 10:43 AM #17
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This is why I do my own service and will not take my vehicle to a dealer for anything other than warranty work not allowed (and compensated for by Toyota) by myself or an independent shop.

I'm sorry you were struck by dealer service department beta testing of a new tech.
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Old 01-08-2024, 03:53 PM #18
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Damn, definitely sounds like an even worse experience than I had with my "Toyota (don't) Care" oil change. The idiot tech put the oil cap dirty side down on my brand new $300 battery, and also dumped oil all over the batter and engine bay. I only went to the Stealership for the oil change because I thought it was required for the warranty and it was free, but after 2 bad experiences with them I never went back. They also rotated my wheels for me and scuffed up my aftermarket wheels as well. Definitely sorry to hear this, but this is why I refuse to go to the dealership for any maintenance if I can avoid it. Been changing my oil ever since
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Old 01-08-2024, 06:07 PM #19
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Wow, what an experience. That sucks.

I've had good experiences with my local Mazda dealer. They've done 8+ oil changes and a transmission oil service on my Miata without any problems. Was planning on doing the same to the 4Runner, as my local dealer has a solid reputation. I don't do 5k oil changes, but I'll be getting the 1st done at one year, which will be about 7,000-8,000 miles for me.
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Old 01-09-2024, 02:41 AM #20
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Wow, what an experience. That sucks.

I've had good experiences with my local Mazda dealer. They've done 8+ oil changes and a transmission oil service without any problems. Was planning on doing the same to the 4Runner, as my local dealer has a solid reputation. I don't do 5k oil changes, but I'll be getting the 1st done at one year, which will be about 7,000-8,000 miles for me.
Who’s your local Mazda dealer here in UT?
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Old 01-09-2024, 03:02 AM #21
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Good news - I spoke with my normal service guy this morning and sent pictures of the wheels. He was able to run the issues up the chain to the GM. They’re replacing all 4 wheels & doing a full engine/exterior detail next week to make things right.

The service manager reviewed the video of the shop work and was able to see the mess that ensued during the oil “spill” & confirm the tire rotation sloppiness (guess they had to use their McGuard master key set for the locking lugs since they couldn’t find mine stashed in the back).

I was able to check the skid bolts yesterday & nothing was stripped. Definitely covered in oil tho…

At this point I’m just super thankful it wasn’t worse!

In other news, I got the Rock Road Outfitters Supersliders mounted up yesterday. Next mod project will be a roof rack swap but that’ll have to wait till the spring…
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Old 01-09-2024, 09:50 AM #22
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Quote:
Originally Posted by 02SE View Post
As a former master tech at Toyota and independent shops, my 4Runner hasn't and never will go back to the dealer for anything.

The "free oil changes" are not worth the damage they will do.

Lube techs training on your $50k 4Runner, and a general lack of care and competence that is far too prevalent, means I'll never give them the chance to screw up a carefully built vehicle. I didn't even want them to wash my 4Runner when it was new, as they often do more damage than good. I had them pull off the protective shipping plastic, fill the gas tank, AND LEAVE IT ALONE.

If you pull your skidplates, let us know if they stripped any fasteners.

I'd tell them they need to replace the damaged wheels, and don't let the highschool kid in training do the job.

Good luck.

I had a tech at Toyota in Ontario actually take a ****ing grinder to the back of one of my snow tire rims (they are aftermarket 17s, black and not cheap). Anyhow the **** i guess spazzed out and just hacked up the back of the rim face where you wouldnt see it inside the truck. What an *******. No reason for this shit, I saw the damaged a few days after I got truck back.

In case anybody from the dealership has doubts ill post the pics.

Lesson learned avoid the dealer as much as possible. Do it all yourself like above.
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Old 01-09-2024, 10:12 AM #23
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Quote:
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If you pull your skidplates, let us know if they stripped any fasteners.
What? I literally had my oil changed last week and I was told one of the skid plate bolts was "broken" and had to be replaced... I thought it was odd, considering the truck is lives in the city and is only driven by me.

So is stripping fasteners a common thing?

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Old 01-09-2024, 11:31 AM #24
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Who’s your local Mazda dealer here in UT?
Bountiful Mazda. I would recommend them highly.
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Old 01-09-2024, 12:00 PM #25
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What? I literally had my oil changed last week and I was told one of the skid plate bolts was "broken" and had to be replaced... I thought it was odd, considering the truck is lives in the city and is only driven by me.

So is stripping fasteners a common thing?
Yes, or not reinstalling them at all
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Old 01-09-2024, 12:47 PM #26
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What? I literally had my oil changed last week and I was told one of the skid plate bolts was "broken" and had to be replaced... I thought it was odd, considering the truck is lives in the city and is only driven by me.

So is stripping fasteners a common thing?
It's been common as long as I can remember. Cross-threading, over-torquing, stripping the threads, breaking the bolts, etc. Back in my consumer car repair days, I often had to fix the problems caused by hacks with impact wrenches, who didn't understand starting fasteners by hand, or how over-torquing fasteners will cause problems.
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Old 01-09-2024, 12:49 PM #27
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Good news - I spoke with my normal service guy this morning and sent pictures of the wheels. He was able to run the issues up the chain to the GM. They’re replacing all 4 wheels & doing a full engine/exterior detail next week to make things right.

The service manager reviewed the video of the shop work and was able to see the mess that ensued during the oil “spill” & confirm the tire rotation sloppiness (guess they had to use their McGuard master key set for the locking lugs since they couldn’t find mine stashed in the back).

I was able to check the skid bolts yesterday & nothing was stripped. Definitely covered in oil tho…

At this point I’m just super thankful it wasn’t worse!

In other news, I got the Rock Road Outfitters Supersliders mounted up yesterday. Next mod project will be a roof rack swap but that’ll have to wait till the spring…
So from your location, I'm assuming Performance Toyota in Bountiful?
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Old 01-09-2024, 01:37 PM #28
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So from your location, I'm assuming Performance Toyota in Bountiful?
Correct
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Old 01-09-2024, 01:44 PM #29
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Bountiful Mazda. I would recommend them highly.
Figured that was going to be the one. The previous owner of Bountiful Mazda (Mike McDonald) used to sponsor a Masters Road Race team in partnership with Bountiful Bicycle. Good to know the crew that took over after Mike retired is still top notch. Will consider them in the future (but honestly, I’m probably just going to be changing the oil in my garage myself moving forward).
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Old 01-09-2024, 02:14 PM #30
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Correct
They had a good Parts guy, when it was Menlove Dodge Toyota.

Brad G.

He might still be there, or he could be retired by now.

Sales and service are less impressive, IME.
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