01-08-2024, 10:06 AM
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#16
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Senior Member
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Join Date: Oct 2017
Location: Last Great Place
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Quote:
Originally Posted by UtahSooner
They’re next door to another errand I needed to run Sat so figured two birds, one trip (and it was one of the included ToyoCare changes…). Not good reasons tho - it’ll be the last time they touch it for routine maintenance…
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We have never used the “free” Toyota oil changes on the 2023 ORP. Just not worth the time involved, let alone the risk of some apprentice tech working on it.
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01-08-2024, 10:43 AM
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#17
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Join Date: Dec 2014
Location: Slower Delaware
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This is why I do my own service and will not take my vehicle to a dealer for anything other than warranty work not allowed (and compensated for by Toyota) by myself or an independent shop.
I'm sorry you were struck by dealer service department beta testing of a new tech.
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2021 Tacoma TRD Pro, Lunar Rock
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01-08-2024, 03:53 PM
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#18
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Elite Member
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Join Date: Mar 2010
Location: Pittsburgh
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Real Name: Chris
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Damn, definitely sounds like an even worse experience than I had with my "Toyota (don't) Care" oil change. The idiot tech put the oil cap dirty side down on my brand new $300 battery, and also dumped oil all over the batter and engine bay. I only went to the Stealership for the oil change because I thought it was required for the warranty and it was free, but after 2 bad experiences with them I never went back. They also rotated my wheels for me and scuffed up my aftermarket wheels as well. Definitely sorry to hear this, but this is why I refuse to go to the dealership for any maintenance if I can avoid it. Been changing my oil ever since
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2017 Nautical Blue SR5 Premium - Black Emblems, AFE 76mm TB, AFE Momentum GT Intake, URD MAF Calibrator, Borla Touring Cat-Back Exhaust, VR ECU Tune, RCI Skid Plate, Morimoto MLED 2.0 Headlight Retrofit, Morimoto LED Fogs, Eagle Eye Smoked Black Tail Lights, FyreFlys LED Interior, Meso Puddle Lights, Tinted Mirror Turn Signals, Smoked Amber Raptor Lights, Odyssey 34 Battery, 32" LED Bar with Rago Hidden Brackets, Rago Molle Panels, Side Shooter LED Ditch Lights, sPod w/ PowerTray, Raceline Matte Bronze Wheels w/ Cooper Discoverer RTX, CaliRaised Rock Sliders, BajaRack Full Length Roof Rack, Kenwood DMX1057XR, Infinity Kappa Door Speakers and 3.5's in dash, JL 8w3v3 in JBL Enclosure, Husky Weather Beaters, Blackvue DR900S Dash Cams
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01-08-2024, 06:07 PM
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#19
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Join Date: Dec 2011
Location: Utah
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Wow, what an experience. That sucks.
I've had good experiences with my local Mazda dealer. They've done 8+ oil changes and a transmission oil service on my Miata without any problems. Was planning on doing the same to the 4Runner, as my local dealer has a solid reputation. I don't do 5k oil changes, but I'll be getting the 1st done at one year, which will be about 7,000-8,000 miles for me.
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Last edited by thatoneguy; 01-09-2024 at 11:31 AM.
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01-09-2024, 02:41 AM
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#20
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Join Date: Jun 2010
Location: Farmington, UT
Posts: 210
Real Name: Aaron
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Join Date: Jun 2010
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Quote:
Originally Posted by thatoneguy
Wow, what an experience. That sucks.
I've had good experiences with my local Mazda dealer. They've done 8+ oil changes and a transmission oil service without any problems. Was planning on doing the same to the 4Runner, as my local dealer has a solid reputation. I don't do 5k oil changes, but I'll be getting the 1st done at one year, which will be about 7,000-8,000 miles for me.
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Who’s your local Mazda dealer here in UT?
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2023 TRD Off-Road Premium w/ KDSS + Sliding Cargo Deck, Silver Metallic: OME BP-51 & OME UCAs, TRD Pro Facelift, New TRD Pro Wheels w/ LT285 Duratrac RTs
2010 Trail Edition w/ KDSS + Sliding Cargo Deck, Silver Metallic (SOLD): Toytec Ultimate + SPC UCAs, TRD Pro Black Wheels w/ LT285 Duratracs
2002 Sport Edition, Thundercloud Metallic (SOLD): Stock
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01-09-2024, 03:02 AM
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#21
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Join Date: Jun 2010
Location: Farmington, UT
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Good news - I spoke with my normal service guy this morning and sent pictures of the wheels. He was able to run the issues up the chain to the GM. They’re replacing all 4 wheels & doing a full engine/exterior detail next week to make things right.
The service manager reviewed the video of the shop work and was able to see the mess that ensued during the oil “spill” & confirm the tire rotation sloppiness (guess they had to use their McGuard master key set for the locking lugs since they couldn’t find mine stashed in the back).
I was able to check the skid bolts yesterday & nothing was stripped. Definitely covered in oil tho…
At this point I’m just super thankful it wasn’t worse!
In other news, I got the Rock Road Outfitters Supersliders mounted up yesterday. Next mod project will be a roof rack swap but that’ll have to wait till the spring…
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2023 TRD Off-Road Premium w/ KDSS + Sliding Cargo Deck, Silver Metallic: OME BP-51 & OME UCAs, TRD Pro Facelift, New TRD Pro Wheels w/ LT285 Duratrac RTs
2010 Trail Edition w/ KDSS + Sliding Cargo Deck, Silver Metallic (SOLD): Toytec Ultimate + SPC UCAs, TRD Pro Black Wheels w/ LT285 Duratracs
2002 Sport Edition, Thundercloud Metallic (SOLD): Stock
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01-09-2024, 09:50 AM
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#22
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Join Date: Mar 2017
Location: Canada
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Quote:
Originally Posted by 02SE
As a former master tech at Toyota and independent shops, my 4Runner hasn't and never will go back to the dealer for anything.
The "free oil changes" are not worth the damage they will do.
Lube techs training on your $50k 4Runner, and a general lack of care and competence that is far too prevalent, means I'll never give them the chance to screw up a carefully built vehicle. I didn't even want them to wash my 4Runner when it was new, as they often do more damage than good. I had them pull off the protective shipping plastic, fill the gas tank, AND LEAVE IT ALONE.
If you pull your skidplates, let us know if they stripped any fasteners.
I'd tell them they need to replace the damaged wheels, and don't let the highschool kid in training do the job.
Good luck.
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I had a tech at Toyota in Ontario actually take a ****ing grinder to the back of one of my snow tire rims (they are aftermarket 17s, black and not cheap). Anyhow the **** i guess spazzed out and just hacked up the back of the rim face where you wouldnt see it inside the truck. What an *******. No reason for this shit, I saw the damaged a few days after I got truck back.
In case anybody from the dealership has doubts ill post the pics.
Lesson learned avoid the dealer as much as possible. Do it all yourself like above.
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Last edited by Grug556; 01-09-2024 at 04:01 PM.
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01-09-2024, 10:12 AM
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#23
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Junior Member
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Join Date: Nov 2023
Location: Providence
Posts: 5
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Quote:
Originally Posted by 02SE
If you pull your skidplates, let us know if they stripped any fasteners.
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What? I literally had my oil changed last week and I was told one of the skid plate bolts was "broken" and had to be replaced... I thought it was odd, considering the truck is lives in the city and is only driven by me.
So is stripping fasteners a common thing?
Last edited by sprouty115; 01-09-2024 at 10:17 AM.
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01-09-2024, 11:31 AM
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#24
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Join Date: Dec 2011
Location: Utah
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Quote:
Originally Posted by UtahSooner
Who’s your local Mazda dealer here in UT?
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Bountiful Mazda. I would recommend them highly.
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Former: 1987 SR5 w/ SAS, 1999 Limited w/ e-locker
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01-09-2024, 12:00 PM
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#25
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Elite Member
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Join Date: Mar 2010
Location: Pittsburgh
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Real Name: Chris
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Quote:
Originally Posted by sprouty115
What? I literally had my oil changed last week and I was told one of the skid plate bolts was "broken" and had to be replaced... I thought it was odd, considering the truck is lives in the city and is only driven by me.
So is stripping fasteners a common thing?
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Yes, or not reinstalling them at all
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2017 Nautical Blue SR5 Premium - Black Emblems, AFE 76mm TB, AFE Momentum GT Intake, URD MAF Calibrator, Borla Touring Cat-Back Exhaust, VR ECU Tune, RCI Skid Plate, Morimoto MLED 2.0 Headlight Retrofit, Morimoto LED Fogs, Eagle Eye Smoked Black Tail Lights, FyreFlys LED Interior, Meso Puddle Lights, Tinted Mirror Turn Signals, Smoked Amber Raptor Lights, Odyssey 34 Battery, 32" LED Bar with Rago Hidden Brackets, Rago Molle Panels, Side Shooter LED Ditch Lights, sPod w/ PowerTray, Raceline Matte Bronze Wheels w/ Cooper Discoverer RTX, CaliRaised Rock Sliders, BajaRack Full Length Roof Rack, Kenwood DMX1057XR, Infinity Kappa Door Speakers and 3.5's in dash, JL 8w3v3 in JBL Enclosure, Husky Weather Beaters, Blackvue DR900S Dash Cams
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01-09-2024, 12:47 PM
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#26
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Senior Member
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Join Date: Oct 2004
Location: Here, There..
Posts: 3,786
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Join Date: Oct 2004
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Quote:
Originally Posted by sprouty115
What? I literally had my oil changed last week and I was told one of the skid plate bolts was "broken" and had to be replaced... I thought it was odd, considering the truck is lives in the city and is only driven by me.
So is stripping fasteners a common thing?
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It's been common as long as I can remember. Cross-threading, over-torquing, stripping the threads, breaking the bolts, etc. Back in my consumer car repair days, I often had to fix the problems caused by hacks with impact wrenches, who didn't understand starting fasteners by hand, or how over-torquing fasteners will cause problems.
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01-09-2024, 12:49 PM
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#27
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Senior Member
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Join Date: Oct 2004
Location: Here, There..
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Quote:
Originally Posted by UtahSooner
Good news - I spoke with my normal service guy this morning and sent pictures of the wheels. He was able to run the issues up the chain to the GM. They’re replacing all 4 wheels & doing a full engine/exterior detail next week to make things right.
The service manager reviewed the video of the shop work and was able to see the mess that ensued during the oil “spill” & confirm the tire rotation sloppiness (guess they had to use their McGuard master key set for the locking lugs since they couldn’t find mine stashed in the back).
I was able to check the skid bolts yesterday & nothing was stripped. Definitely covered in oil tho…
At this point I’m just super thankful it wasn’t worse!
In other news, I got the Rock Road Outfitters Supersliders mounted up yesterday. Next mod project will be a roof rack swap but that’ll have to wait till the spring…
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So from your location, I'm assuming Performance Toyota in Bountiful?
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01-09-2024, 01:37 PM
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#28
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Member
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Join Date: Jun 2010
Location: Farmington, UT
Posts: 210
Real Name: Aaron
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Member
Join Date: Jun 2010
Location: Farmington, UT
Posts: 210
Real Name: Aaron
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Quote:
Originally Posted by 02SE
So from your location, I'm assuming Performance Toyota in Bountiful?
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Correct
__________________
2023 TRD Off-Road Premium w/ KDSS + Sliding Cargo Deck, Silver Metallic: OME BP-51 & OME UCAs, TRD Pro Facelift, New TRD Pro Wheels w/ LT285 Duratrac RTs
2010 Trail Edition w/ KDSS + Sliding Cargo Deck, Silver Metallic (SOLD): Toytec Ultimate + SPC UCAs, TRD Pro Black Wheels w/ LT285 Duratracs
2002 Sport Edition, Thundercloud Metallic (SOLD): Stock
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01-09-2024, 01:44 PM
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#29
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Member
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Join Date: Jun 2010
Location: Farmington, UT
Posts: 210
Real Name: Aaron
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Member
Join Date: Jun 2010
Location: Farmington, UT
Posts: 210
Real Name: Aaron
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Quote:
Originally Posted by thatoneguy
Bountiful Mazda. I would recommend them highly.
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Figured that was going to be the one. The previous owner of Bountiful Mazda (Mike McDonald) used to sponsor a Masters Road Race team in partnership with Bountiful Bicycle. Good to know the crew that took over after Mike retired is still top notch. Will consider them in the future (but honestly, I’m probably just going to be changing the oil in my garage myself moving forward).
__________________
2023 TRD Off-Road Premium w/ KDSS + Sliding Cargo Deck, Silver Metallic: OME BP-51 & OME UCAs, TRD Pro Facelift, New TRD Pro Wheels w/ LT285 Duratrac RTs
2010 Trail Edition w/ KDSS + Sliding Cargo Deck, Silver Metallic (SOLD): Toytec Ultimate + SPC UCAs, TRD Pro Black Wheels w/ LT285 Duratracs
2002 Sport Edition, Thundercloud Metallic (SOLD): Stock
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01-09-2024, 02:14 PM
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#30
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Senior Member
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Quote:
Originally Posted by UtahSooner
Correct
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They had a good Parts guy, when it was Menlove Dodge Toyota.
Brad G.
He might still be there, or he could be retired by now.
Sales and service are less impressive, IME.
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