Accidents will happen, but I’m trying really hard not to be completely livid tonight…

Just hit 5000 miles this week on the new rig and have a work road trip Monday. Snowstorm yesterday meant taking her in for her first oil change on a Saturday was the best option. Appt was for an Oil change ONLY & included explicit instructions to NOT rotate the tires (new wheels and tires went on at ~3500 mi AND their techs have previously bashed two sets of TRD wheels so they are no longer allowed to touch my wheels…)

At pickup the service advisor (not my normal guy since it was the Saturday shift) tells me that the tech had an accident with the oil filling and got some oil around the fill port. They’d cleaned everything and any drips I may see in the garage when I get home are leftover cleaner.

Awesome. But, accidents happen and they cleaned it up. Or did they…

Get the keys and pop the hood. Not terrible but definitely shiny/wet everywhere & the plastic engine cover is on crooked (and still super oily). Ask them to have someone grab a clean rag & degreaser to wipe it down again and reinstall the engine cover properly.

Tech comes out and tells me the new tech he was training had messed up and spilled the oil. He apologizes and I tell him accidents will happen & not the end of the world, but it needs more than just a once over to clean up. He reattaches the engine cover and tells me they’d washed everything down with degreaser & light power wash so everything wet was just water (haha).

At this point it’s after 4 and I need to get somewhere before they close at 5 so I tell him it’s as good as it’s gonna get today (it’s not) and I need to get going so I’ll contact them about further cleaning Monday.

Hop in and now see that there’s oil smeared all over the windshield. There’s a thin layer of motor oil at the bottom corner of the windshield as well. Won’t be able to see anything after dark. F’ing Awesome. This was more than just a little oil spill (and/or they power washed the oil from the engine onto the windshield?). Either way I head back inside to talk to the service manager.

She sends another tech out to clean the windshield & offers me a free handwash when I have time to return. Ok, as good as it’s gonna get tonight (and if I stick around any longer I’m gonna start losing my patience and lay into someone at this point).

Now too late to run my errand & they’re closing (and it’s getting cold), so head straight to the nearest carwash. Brakes are working fine so thankfully it doesn’t seem like the calipers/rotors/pads got hit with any oil. Give the outside and the engine a quick bath (low spray power on the engine of course). Getting dark and can’t really see much with the water anyway but it’ll do for now.

I then notice the location of the locking lug on my front wheel - not where I installed it & the other wheels are the same! Those F’ing A$$holes rotated my tires (and also checked the alignment apparently) after I explicitly said all I wanted done was the oil change and definitely DO NOT rotate the tires! Arrgh!!! No obvious damage but too dark & wet to really see anything until I get home.

Grab dinner on the way home - over an hour after my wife was expecting me to be home with food (tho she’s aware of the situation and just happy nothing major happened that can’t be fixed).

Drop the food in the kitchen and head back to the garage to do a more thorough inspection in good light…

Still small pools of oil in the nooks around the engine. Windshield smeared again since there was oil on the wiper blades (expected this was gonna be the case). Gonna need a full engine cleaning to make this right…

Now to inspect the now dry wheels…

Yep, all 4 are scuffed pretty good in several spots. Front driver side got a good 1/2 scrape, probably from the alignment that I didn’t ask for. Awesome, just F’ing awesome.

This is why we can’t have nice things kids…

Oil everywhere was an accident. Those happen. 3rd set of wheels these clowns have bashed since 2012? That’s a result of playing NASCAR pit crew AGAIN!!! (and these wheels really tie the rig together… man! This aggression will not stand!!!)

I’d post pics to this thread but apparently I’m still not smart enough to figure out what the problem is (probably my iphone) and can’t do that right now…

Headed back in Monday to talk to my normal Service Guy & the Service Manger. New TRD Pro wheels & engine/exterior detail at a minimum if they ever want my service business again…

Gonna pull all the skids tomorrow & see how much oil is left on them. Was already going to be installing the new Rocky Road Outfitters Supersliders tomorrow (12 week lead time & finally done last week). What’s a little more time in the garage pulling parts in the low ~30 deg Utah temps gonna hurt ;)

Needless to say, I’m never going to let the Saturday D Team touch any vehicle of mine ever again!

Again, not the end of the world & she was gonna get dirty eventually, but F¥€K me, she just hit her first oil change! Arrgh!