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Old 04-28-2019, 02:22 PM #1
AmyBV AmyBV is offline
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Need advice ASAP on TRD PRO roof rack

I have had my Pro less than a month. The dealer removed the roof rack and installed a deletion kit at my request so I could fit in the garage where I work. Today we went through a car wash and water started coming in through the seatbelts near the roof. Upon inspection all 4 inserts and their bolts had come off in the car wash. Ugh. The dealer says he will make it right tomorrow since service is closed today. Any advice? I have been reading this forum for years and love the insight I get from here!

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Old 04-28-2019, 04:38 PM #2
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There is no way those bolts,if screwed in, could have come off in the wash.

More likely scenario is the dealership just put the plastic pieces on that cover up the mounting holes without screwing in the bolts.I can see those covers coming off in a car wash.Those covers don't seem too watertite anyway,surprised you haven't had any water leaking in from the rain.

If water started leaking in,have them inspect EVERYTHING for water damage.

Best advice though is never take your car to a car wash,wash by hand.
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Old 04-28-2019, 05:06 PM #3
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Quote:
Originally Posted by TrijiCog View Post
There is no way those bolts,if screwed in, could have come off in the wash.

More likely scenario is the dealership just put the plastic pieces on that cover up the mounting holes without screwing in the bolts.I can see those covers coming off in a car wash.Those covers don't seem too watertite anyway,surprised you haven't had any water leaking in from the rain.

If water started leaking in,have them inspect EVERYTHING for water damage.

Best advice though is never take your car to a car wash,wash by hand.
Thanks Triji! I am taking it in to the dealership tomorrow. They said they would make it right. Ugh. I probably should have kept my 2014 Trail.
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Old 04-28-2019, 05:08 PM #4
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Quote:
Originally Posted by TrijiCog View Post
There is no way those bolts,if screwed in, could have come off in the wash.

More likely scenario is the dealership just put the plastic pieces on that cover up the mounting holes without screwing in the bolts.I can see those covers coming off in a car wash.Those covers don't seem too watertite anyway,surprised you haven't had any water leaking in from the rain.

If water started leaking in,have them inspect EVERYTHING for water damage.

Best advice though is never take your car to a car wash,wash by hand.
I don't see how avoiding the car wash should be the answer. The OP should be able to take their car to the carwash if they want to. The dealer obviously *ucked up the roof rack delete. They either didn't install the bolts like they said or failed to use silicone sealant. Dealer needs to own up to the mistake and fix it correctly and make sure there isn't any other electrical damage, mold or mildew.
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Old 04-28-2019, 05:24 PM #5
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The bolts were not found in the carwash. Only the black tab pieces. My husband did a walk through with the worker.
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Old 04-28-2019, 06:04 PM #6
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I don't see how avoiding the car wash should be the answer. The OP should be able to take their car to the carwash if they want to. The dealer obviously *ucked up the roof rack delete. They either didn't install the bolts like they said or failed to use silicone sealant. Dealer needs to own up to the mistake and fix it correctly and make sure there isn't any other electrical damage, mold or mildew.
I say avoid carwash because the brushes tend to scratch the paint,handwashing is always better.
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Old 07-01-2019, 06:14 PM #7
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Newbie Here

Hi guys,

I am a new member here! I am currently looking to purchase a 2019 TRD PRO Roof Rack. Since I can't post on the For Sale Thread yet. Ill try to post pictures of my T4R '18 TRD Pro Cavalry Blue once I figure out how to do so!
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Old 07-01-2019, 06:15 PM #8
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My bad guys. I messeed up.
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Old 07-01-2019, 07:35 PM #9
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Quote:
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I say avoid carwash because the brushes tend to scratch the paint,handwashing is always better.
You should see my pinstripes from driving though brush on the trail... the local car wash is the least of my paints concern.

That said, I don't particularly baby my paintwork on trucks. It gets in the way of actually enjoying my stuff.
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Old 07-01-2019, 09:36 PM #10
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My only concern with the dealer making it right, is making it worse… I would ask what it is they intend to do to remediate.

I agree that is is highly unlikely that you would have lost the bolts in the wash.

I would have light concerns with them removing door panels or headliner to locate any water damage. Just make sure they put it back together without any broken clips or wonky panels.

Personally I would ask for an comped extended warranty to combat against any long term electrical issues.

I would also want this event documented in writing in case you ever have water related issues which may might not fall under a factory warranty.
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