User Tag List

Reply
 
Thread Tools Rate Thread Display Modes
Old 12-12-2014, 07:46 PM #1
All Pro Off Road All Pro Off Road is offline
Junior Member
 
Join Date: Dec 2014
Location: Montana
Posts: 12
All Pro Off Road is on a distinguished road
All Pro Off Road All Pro Off Road is offline
Junior Member
 
Join Date: Dec 2014
Location: Montana
Posts: 12
All Pro Off Road is on a distinguished road
All-Pro 2014 Holiday Sale

Happy Holidays!!



As of January 1st, 2015, All-Pro Off-Road will be raising our prices between 5% and 10% for most products due to an increase in raw material costs and an increase of price by suppliers. We would like to thank our valued customers for their continued loyalty and support as we continue to serve you with the very best in Toyota Off Road products.
All Pro Off Road is offline   Reply With QuoteReply With Quote
Old 04-11-2016, 12:21 PM #2
expeditionnw expeditionnw is offline
Junior Member
 
Join Date: Apr 2016
Location: PDX
Posts: 4
expeditionnw is on a distinguished road
expeditionnw expeditionnw is offline
Junior Member
 
Join Date: Apr 2016
Location: PDX
Posts: 4
expeditionnw is on a distinguished road
AllPro Offroad Screwed me

I Bought an Apex bumper in bare steel for our brand new '15 Tacoma and received it around January.

It sat in my shop for a month until I could install it. When I attempted to fit it, The bumper sat 1.5" too far to the passenger side, and 3/4" too far up. This means it rubs tight against the driver fender with a 3" gap on the passenger side, and no clearance vertically on the drivers side.

I immediately called AllPro and got Adam, Who was not in a position of power but assured me it would be handled. He promised a callback with within the hr. as john was busy with a customer. 3hrs later (3:30pm) I called again, and learned John(the owner) had left for the day instead of calling me back. I asked for his cell number but was refused.

As my wife drives this truck, I needed a bumper on it, so I told Adam I would plasma cut new holes in the bumper plate that would allow fitment. He was fine with this, and requested photos, which I sent.

The next two days were spent attempting to get John on the phone. On day two, I finally got a callback from Tracy Bundrant (johns wife) Who, after vehemently denying any possibility that their bumper could be faulty, very rudely asked what i wanted. I maintained civility, and asked if she had seen the photos. She said she had. I calmly explained that I believed their product to be a good one, I just got a fluke, and requested a replacement, rather than a full refund.
"You can talk to John" she snapped, and ended the call.

John called me back in 5 minutes. I could tell he was ready to fight. I attempted to de-escalate a situation I still wasn't sure how got escalated. Once again, I explained I believed his product was great. I have seen one of these bumpers installed on a friends '13 taco, and it was a good fit. I told him I was sure I just got an oddball, probably got damaged in shipping or something. I just wanted to talk to him about getting a replacement.

He calmed down, and told me that the truck must have been damaged in an accident, as there is no way the bumper could be at fault. After all, they are made on a jig. He sells 50 a month, He claimed, this is the first one with an issue. (I discovered AP does NOT build these in house, but contracts them out to a fab shop in CA. AllPro is located in MT. my bumper was shipped directly from CA)

I assured him the truck was NOT in an accident, we purchased new, and it only had 6k miles on it. I asked him if he had seen the photos I sent him of the bumper mounted with the holes clearanced to fit. He said yes he had seen the photos, and maintained that it was the truck.

I also acknowledged (albeit extremely unlikely) that perhaps the Tacoma was built incorrectly and the bumper was OK. He told me to send it back and he would look at it. I explained that if I sent it back, the truck would have no bumper on it and couldn't be driven.

I proposed that he fit a bumper to a Tacoma in his shop, confirm fitment, and send me that one. I assured Him I would pay for the second bumper up front, including shipping. If this bumper did not fit my truck, then the burden would be on me. If the second bumper DID fit my truck, then i would send the 1st one back, on his dime.

John agreed to this solution, but said He needed a week or two to get his daughters Tacoma in his shop so he could check fitment.

After 10 days, I called John and couldn't reach him yet again. Another two days went by, and I finally got John. I politely asked on the status of our arrangement. This time, it was as if I was talking to a different person.

He was completely indifferent to my problem. He said he did not have a taco in to check fitment. "He didn't want my bumper back anyway, because he couldn't sell it after I ruined it by cutting new holes in it." He told me I should have called him before I "cut it apart" I reminded him of the many messages I left for him, and the days that went by before I heard from him.

He ignored that, and again stated There is now way his bumper is wrong. Our Tacoma is bent. Again used the reason that they are built on a jig.

I said, I just want to check it against a bumper that you personally have ok'd, per our agreement. John told me he would sell me another bumper, but would not return mine. I asked to just return mine then, as Tracy had originally offered. He again claimed I ruined a perfectly good bumper, and insulted my intelligence by saying "what kind of moron cuts up a new bumper?"

I finally got him to calm down by reminding him of all the communication we had had over this. And how he had seen the photos before agreeing to return the bumper. He finally agreed to return it on my dime, and promised to refund me IF, only IF, he determined the bumper to be faulty, which it definitely wasn't.

I sensed that the bumper would not be found to be faulty under any circumstance. I asked him if he would be willing to send me an email stating his new terms, so we would have some kind of continuity. He agreed to send it.

it has now been a month, and John will neither return my calls, nor send me the promised email.

I should have contacted my CC the instant I found a problem. I believe John was only stringing me out until the 60 day credit card grace period had passed, and I could not longer file a claim. I am out $1000 for a bumper that does not fit my truck.

I operate a small 4x4 fabrication shop, and can modify the bumper to fit the truck. it will take significant modification to do so. So much that I may as well have built the bumper from scratch.

I realize this post may be met with negative response, as Allpro has done right by many customers. But They have knowingly wronged this one. I had to get the this out there.

John, You have my contact info. Its up to you to make this right.
expeditionnw is offline   Reply With QuoteReply With Quote
Old 06-06-2016, 12:21 PM #3
Mykol Mykol is offline
Junior Member
 
Join Date: Mar 2016
Location: Texas
Posts: 12
Mykol is on a distinguished road
Mykol Mykol is offline
Junior Member
 
Join Date: Mar 2016
Location: Texas
Posts: 12
Mykol is on a distinguished road
Quote:
Originally Posted by expeditionnw View Post
I Bought an Apex bumper in bare steel for our brand new '15 Tacoma and received it around January.

It sat in my shop for a month until I could install it. When I attempted to fit it, The bumper sat 1.5" too far to the passenger side, and 3/4" too far up. This means it rubs tight against the driver fender with a 3" gap on the passenger side, and no clearance vertically on the drivers side.

I immediately called AllPro and got Adam, Who was not in a position of power but assured me it would be handled. He promised a callback with within the hr. as john was busy with a customer. 3hrs later (3:30pm) I called again, and learned John(the owner) had left for the day instead of calling me back. I asked for his cell number but was refused.

As my wife drives this truck, I needed a bumper on it, so I told Adam I would plasma cut new holes in the bumper plate that would allow fitment. He was fine with this, and requested photos, which I sent.

The next two days were spent attempting to get John on the phone. On day two, I finally got a callback from Tracy Bundrant (johns wife) Who, after vehemently denying any possibility that their bumper could be faulty, very rudely asked what i wanted. I maintained civility, and asked if she had seen the photos. She said she had. I calmly explained that I believed their product to be a good one, I just got a fluke, and requested a replacement, rather than a full refund.
"You can talk to John" she snapped, and ended the call.

John called me back in 5 minutes. I could tell he was ready to fight. I attempted to de-escalate a situation I still wasn't sure how got escalated. Once again, I explained I believed his product was great. I have seen one of these bumpers installed on a friends '13 taco, and it was a good fit. I told him I was sure I just got an oddball, probably got damaged in shipping or something. I just wanted to talk to him about getting a replacement.

He calmed down, and told me that the truck must have been damaged in an accident, as there is no way the bumper could be at fault. After all, they are made on a jig. He sells 50 a month, He claimed, this is the first one with an issue. (I discovered AP does NOT build these in house, but contracts them out to a fab shop in CA. AllPro is located in MT. my bumper was shipped directly from CA)

I assured him the truck was NOT in an accident, we purchased new, and it only had 6k miles on it. I asked him if he had seen the photos I sent him of the bumper mounted with the holes clearanced to fit. He said yes he had seen the photos, and maintained that it was the truck.

I also acknowledged (albeit extremely unlikely) that perhaps the Tacoma was built incorrectly and the bumper was OK. He told me to send it back and he would look at it. I explained that if I sent it back, the truck would have no bumper on it and couldn't be driven.

I proposed that he fit a bumper to a Tacoma in his shop, confirm fitment, and send me that one. I assured Him I would pay for the second bumper up front, including shipping. If this bumper did not fit my truck, then the burden would be on me. If the second bumper DID fit my truck, then i would send the 1st one back, on his dime.

John agreed to this solution, but said He needed a week or two to get his daughters Tacoma in his shop so he could check fitment.

After 10 days, I called John and couldn't reach him yet again. Another two days went by, and I finally got John. I politely asked on the status of our arrangement. This time, it was as if I was talking to a different person.

He was completely indifferent to my problem. He said he did not have a taco in to check fitment. "He didn't want my bumper back anyway, because he couldn't sell it after I ruined it by cutting new holes in it." He told me I should have called him before I "cut it apart" I reminded him of the many messages I left for him, and the days that went by before I heard from him.

He ignored that, and again stated There is now way his bumper is wrong. Our Tacoma is bent. Again used the reason that they are built on a jig.

I said, I just want to check it against a bumper that you personally have ok'd, per our agreement. John told me he would sell me another bumper, but would not return mine. I asked to just return mine then, as Tracy had originally offered. He again claimed I ruined a perfectly good bumper, and insulted my intelligence by saying "what kind of moron cuts up a new bumper?"

I finally got him to calm down by reminding him of all the communication we had had over this. And how he had seen the photos before agreeing to return the bumper. He finally agreed to return it on my dime, and promised to refund me IF, only IF, he determined the bumper to be faulty, which it definitely wasn't.

I sensed that the bumper would not be found to be faulty under any circumstance. I asked him if he would be willing to send me an email stating his new terms, so we would have some kind of continuity. He agreed to send it.

it has now been a month, and John will neither return my calls, nor send me the promised email.

I should have contacted my CC the instant I found a problem. I believe John was only stringing me out until the 60 day credit card grace period had passed, and I could not longer file a claim. I am out $1000 for a bumper that does not fit my truck.

I operate a small 4x4 fabrication shop, and can modify the bumper to fit the truck. it will take significant modification to do so. So much that I may as well have built the bumper from scratch.

I realize this post may be met with negative response, as Allpro has done right by many customers. But They have knowingly wronged this one. I had to get the this out there.

John, You have my contact info. Its up to you to make this right.
This is really good to know. I saw their bumper and became immediately interested, however I like to know that a company will stand by their product, unfortunately, this is not the case here. I'm glad I took the time to read through some of the posts here.
Mykol is offline   Reply With QuoteReply With Quote
Old 06-06-2016, 01:05 PM #4
expeditionnw expeditionnw is offline
Junior Member
 
Join Date: Apr 2016
Location: PDX
Posts: 4
expeditionnw is on a distinguished road
expeditionnw expeditionnw is offline
Junior Member
 
Join Date: Apr 2016
Location: PDX
Posts: 4
expeditionnw is on a distinguished road
Hi mykol, Id like to give an update on this issue.

I also posted my experience on tacomaworld the same day i posted it here.

Within 3hrs, the thread had several hundred responses and thousands of views. Allpro offered me the refund in hrs. I fought them for more than a month and all it took was posting the story on a public forum to get my refund.

So long and short is, if you like thier bumpers, you probably wont have the fitment issue that i did. But if you do require customer service from them, it will likely cost you a whole lot of frustration to get what you need.

In case you are curious, I wound up puchasing a demello bumper, which fit great, and IMO is much better built after comparing the two.
expeditionnw is offline   Reply With QuoteReply With Quote
Old 06-07-2016, 12:57 PM #5
Mykol Mykol is offline
Junior Member
 
Join Date: Mar 2016
Location: Texas
Posts: 12
Mykol is on a distinguished road
Mykol Mykol is offline
Junior Member
 
Join Date: Mar 2016
Location: Texas
Posts: 12
Mykol is on a distinguished road
Quote:
Originally Posted by expeditionnw View Post
Hi mykol, Id like to give an update on this issue.

I also posted my experience on tacomaworld the same day i posted it here.

Within 3hrs, the thread had several hundred responses and thousands of views. Allpro offered me the refund in hrs. I fought them for more than a month and all it took was posting the story on a public forum to get my refund.

So long and short is, if you like thier bumpers, you probably wont have the fitment issue that i did. But if you do require customer service from them, it will likely cost you a whole lot of frustration to get what you need.

In case you are curious, I wound up puchasing a demello bumper, which fit great, and IMO is much better built after comparing the two.
Good to know. I recently had issues after I ordered my ARB awning off of amazon. Like you, it sat in my garage until I needed it. When i finally opened the packaging i noticed some damage to the vinyl and aluminum frame. I contacted the vendor and within an hour, we had a resolution. Sometimes things go wrong, but I shouldn't have to post on a message board to make things right.
Mykol is offline   Reply With QuoteReply With Quote
Reply

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Toytec holiday sale starts tomorrow! (11/21/14) ToyTec Lifts Toytec Lifts 10 12-08-2014 12:13 PM
ToyTec Ultimate Holiday Sale! ToyTec Lifts Toytec Lifts 7 12-30-2013 03:43 PM
ToyTec Holiday Sale! ToyTec Lifts Toytec Lifts 0 11-20-2013 08:03 PM
Toytec Lifts Holiday sale! ToyTec Lifts Toytec Lifts 0 12-21-2012 06:54 PM
Moving & Holiday sale @ Outdoor Logic Outdoorlogic Outdoorlogic 16 12-20-2011 10:11 AM

Powered by vBadvanced CMPS v3.2.2

All times are GMT -4. The time now is 06:29 AM.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
***This site is an unofficial Toyota site, and is not officially endorsed, supported, authorized by or affiliated with Toyota. All company, product, or service names references in this web site are used for identification purposes only and may be trademarks of their respective owners. The Toyota name, marks, designs and logos, as well as Toyota model names, are registered trademarks of Toyota Motor Corporation***Ad Management plugin by RedTyger
 
Copyright © 2020