Member
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Join Date: Jul 2005
Location: NYC
Posts: 38
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Member
Join Date: Jul 2005
Location: NYC
Posts: 38
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Complete story
Here's the complete story guys...
12/16/2005
I spoke with Michelle and was told that the dealership would be able to do the head gasket campaign recall and the relay rod recall and I would receive a free rental truck. I asked Michelle what rental trucks they had and if I could get a solara to drive due to my interest in that truck.I brought in the truck at 7:30am for the recall to be done. I received a complimentary Corolla as a rental truck.
12/30/2005
I called the service department of the dealership to make sure that the truck is ok. I was told by the mechanic Bob, that they are waiting for a part to come in and if the part came in, they would be able to finish the truck on time. Hours later, at approximately 4:30pm, I received a call from Bob stating that the truck is complete and that I had until 8:30pm to pick up the truck that same day or by 12/31/2005 by 2:30pm.
12/31/2005
At approximately 1:50pm I arrived at the dealership to pick up my truck. As I drove away, I noticed that the truck had no heat nor was it able to engage into H4 or L4. The truck had its front wheels aligned according to the service paper but when I step on the brakes, the steering wheels steers to the right, even when I am driving, it seems as if the truck is steering to the right. I called the dealership back and the secretary of the dealership picked up and told the secretary the issues I was having and she recommended me to leave a voicemail for the service department which I did.
1/02/2006
I received a call back from Michelle and scheduled to drop off the truck at 7:30am on 1/03/2006 for servicing the three issues.
1/03/2006
At 7:30am I placed in my truck to be serviced and was given a solara as a rental truck. Later that afternoon at 4:30pm I received a call from Larisa and was told that because the head gasket was replaced, there is more compression and pressure from the head gasket and the water pump and radiator cannot work properly to provide heat. The thermostat was also recommended to be replaced as a maintenance issue. I was told that all items needed to be replaced and as a courtesy to my inconvenience, I would receive a 25% discount on the services. I declined the services and was asked to bring back the rental truck and pick up my truck the next day within 24 hours of my rental out time of 7:30am. I was told by Donna that I had to bring the rental solara back by 1/04/2006, if the truck was not returned, I would inquire a charge of $35 per day for not returning the truck.
I called the Toyota Customer Service 1800 number at 6:15pm approximately and spoke with a representative to document the issue. The representative Kevin replied to me that the head gasket has nothing to do with the lack of heat and that I should speak with the Customer Relations Manager which is Michelle.
1/04/2006
I arrive at the dealership at 7:40am to return the rental truck and spoke to Donna about exactly why the heat was not functioning. I was told by Donna the same thing that Larisa told me which was that the water pump and the radiator could not handle the compression and pressure of the head gasket therefore they are working inefficiently to provide heat. The truck will now engage into H4 and L4 but the instrument panel now won
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