Quote:
Originally Posted by rustyrazor
As for getting them to do extra work. I had them replace the timing belt which cost me $70 so yes they do charge for the extra work.
If you are getting the free head gasket then make sure to negotiate the price for labor. Make sure that you settle the cost before they do the work.
I'm also very specific in telling them that I will only pay for the work that I want done and not to fix anything else unless I agree to it before hand.
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Oh i thought the $70 was for the part not the labor. And yes I worked for dealerships before on the sales side and I am well aware of how bad things are. Trust me in reality, the parts and service is much much much worse than sales.
At least in sales they act like they somewhat like you, in service they treat you like you know nothing, if you know better do it yourself and unless you are planning on doing a major service or a customer pay transmission replacement stop wasting my time.
Parts and Service has 2 books one for warranty work one for customer pay. Customer pay jobs are ridiculously more profitable than warranty ones and they have a limit on how much in warranty repair they can send per month. If they are close to that limit or over it, and it is like the 25th of the month, you can forget about them being easy or nice about any warranty repair you ask for. They will do everything in their power to convince you that there is nothing wrong/you are hallucinating there is no noise coming off your tranny, the black slippery substance that is spraying off your heads is the motor letting off steam and it is normal etc.... You think i am exaggerating but i have seen stuff like that happen and have the service guys laugh about it among themselves on a daily basis. Also calling the customer an idiot in the process.