I posted a thread about this dealership about a year ago and raved how great the service was and last year it was. I don't know if there has been a change in management but the people there suck now.
On Dec 1st I went in for a tranny flush, when I went to pay the service tech says "Oh by the way we flashed the ECU for you" like he was expecting me to thank him. He never even talked to me about it. I flipped out and thoroughly let him know he couldn't do that without my consent.
I talked to the manager and the flush ended up being free and they fixed the driveshaft, which I really appreciated. The manager was very respectful and nice.
That night I decided to look at my dash cam footage and got to hear them call me "insane" and "crazy". I took the footage in to show the manager and he said he would talk with the whole service dept since he didn't know who specifically said it.
After not feeling good for a few days and my truck sitting in the garage, when I started her up, she seemed really sluggish so I decided to look under the hood and much to my surprise there was a green mechanic rag stuffed between the fan and battery. No where near where they needed to be. I'm glad I found it before it caused any damage.
So to say the least I WILL NOT be going there ever again and if asked I will let others know about what happened. Unbelievably disappointing