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Old 06-05-2017, 11:47 PM #1
nicolachel nicolachel is offline
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Thumbs down $150 oil change from Toyota of Sunnyvale

Yup, you did not read it wrong and I don't have a typo in my title either.

Went in last week to get oil changed (which I've done it a couple of times at their place) and over $150 was the price quoted.

Was sort of shocked and questioned about when did they hike the price by 3X cause it was about $50 before (which in itself is quite high already) and that guy apparently thought (or imagined) for a while and said '8 month' ago and would not stop lying when I showed him my previous oil change bill (6 month ago) from them showing a price that has not hiked. Guy also acted like he could care less and having too many customers and is doing me a huge favor to charge me only $150 for oil change all along the way. Asked to speak to manager, of course, manager is not available when there's a problem and a customer needs to speak with him, or at least I was told so by the scamming advisor

Would rather pay some other places $150 for oil change rather than having to work with outright liars at Toyota of Sunnyvale, but as it turned out, the other shop around treated customer with far more respect and also charged a price in line with expectation.

Would avoid the lairs even if they pay me to do a service (Judging by the interactions, that guy would have no problem at all to do nothing on the car but tell you 'it's all done').

Last edited by nicolachel; 06-05-2017 at 11:55 PM.
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Old 06-06-2017, 12:02 AM #2
amalik amalik is offline
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you know the saying.. a sucker born everyday.
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Old 06-11-2017, 12:53 PM #3
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Wow, There really is a Sunnyvale, Nova Scotia? Descent!
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Old 06-20-2017, 03:33 PM #4
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inform Toyota corp. they love these cases
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Old 06-21-2017, 10:45 AM #5
ramonortiz55 ramonortiz55 is offline
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Quote:
Originally Posted by Foques View Post
inform Toyota corp. they love these cases
will they really do something about price gouging services like this?
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Old 06-21-2017, 11:05 AM #6
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Quote:
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will they really do something about price gouging services like this?
i've seen them take action on price gauging, poor customer service, rude interaction.
Bad feedback affects service advisor manager's pay.
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Old 08-12-2017, 07:32 PM #7
N55_6MT N55_6MT is offline
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Quote:
Originally Posted by nicolachel View Post
Yup, you did not read it wrong and I don't have a typo in my title either.

Went in last week to get oil changed (which I've done it a couple of times at their place) and over $150 was the price quoted.

Was sort of shocked and questioned about when did they hike the price by 3X cause it was about $50 before (which in itself is quite high already) and that guy apparently thought (or imagined) for a while and said '8 month' ago and would not stop lying when I showed him my previous oil change bill (6 month ago) from them showing a price that has not hiked. Guy also acted like he could care less and having too many customers and is doing me a huge favor to charge me only $150 for oil change all along the way. Asked to speak to manager, of course, manager is not available when there's a problem and a customer needs to speak with him, or at least I was told so by the scamming advisor

Would rather pay some other places $150 for oil change rather than having to work with outright liars at Toyota of Sunnyvale, but as it turned out, the other shop around treated customer with far more respect and also charged a price in line with expectation.

Would avoid the lairs even if they pay me to do a service (Judging by the interactions, that guy would have no problem at all to do nothing on the car but tell you 'it's all done').
Wow. That's insane. An oil change at the dealer is $110 for my 335i, and that's 7.5 qts of full synthetic, $150 for a 'yota is just stupid.
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