Quote:
Originally Posted by shadow247
Seems like they made it right for you in the end. I happen to have a very good relationship with my local dealer, and through my wholesale account I get better than internet pricing on everything, otherwise I would probably order from these guys after hearing how they took care of the problem.
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I bought a replacement steering wheel for my 2016 Land Cruiser for $628. It arrived different than the photo on their site. I called to inquire; they assured me that it is the correct OEM replacement part, after proving my VIN. I had an auto body shop attempt to install the replacement steering wheel and -- surprise -- it was the wrong part! This company uses Toyota script/coloring in their advertising, sent a different part than advertised on their site, assured me it was the correct OEM part, and then refused the return. I understand that when they do accept the return they charge a 20% restocking fee - FOR THE WRONG PART! This company is a SCAM - avoid them at all costs!