I grew up in Pittsburgh and my mom had a car from Spitzer Toyota in Monroeville. It was an absolute runaround every time we went in there for service.
She actually ended up taking her RAV somewhere out in North Huntingdon because she was so fed up with the service department. Maybe it was one of the Cochran dealers? As I type that name, I can't say that I envision it being much better
It's been awhile and my memory is hazy!