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Old 05-14-2019, 07:49 PM #1
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Spitzer Toyota, Pittsburgh, PA (personal vent)

Just need to vent for a second after my T4R inspection and emissions at Spitzer Toyota here in the Burgh'.

After making sure all the inspection points were up to par before heading in (new pads/ rotors, shocks and Dobinsons, all lights working etc..) I dropped it off. 2.2 hrs later she tells me I have a drivers brake light out and its 40$. My wife and I checked them in the am but I guess its a bulb and they can go at anytime.
I tell her its odd but OK and I'll pop a new one in as I have some in my armrest. She says if I leave and come back that I'll have to pay the whole 87$ in full once again or have them put in the bulb for 40$....... Uhhhh, Whut?
Trapped.....Either pay 40$...or come back and pay 87$ That's not how its been done forever.....
The standard is to allow you to return in 7 or so days, allowing the customer to repair the fault themselves or be able to shop around to better suit their budget.

I walk out and before I leave I check the faulty bulb and surprise it works just fine. I even pull it and both filaments are intact and not being intermittent. I leave for my kids appt and return afterwards to tell them and she says well the tech said it was out and their policy stands and that I must not have any clue what I'm looking at. Right, now we are getting on a great path. Out the door I go to NTB just 5 minutes away and pay for the inspection without any faults and it was done in 35 minutes.

Toyota got a long email from me that day as I knew going back was futile dealing with this twat.

What a Shitshow
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Old 05-22-2019, 03:07 PM #2
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Sometimes I wish MN had vehicle inspection laws. The crap we have on the roads here. Sketchy as heck.
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Old 12-06-2021, 02:49 AM #3
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I grew up in Pittsburgh and my mom had a car from Spitzer Toyota in Monroeville. It was an absolute runaround every time we went in there for service.

She actually ended up taking her RAV somewhere out in North Huntingdon because she was so fed up with the service department. Maybe it was one of the Cochran dealers? As I type that name, I can't say that I envision it being much better It's been awhile and my memory is hazy!
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