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Old 08-16-2021, 09:18 PM #1
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Larry Miller Toyota Albuquerque, NM

I feel like I should provide my experience to future buyers.

I had been searching across the US to try and find a nautical blue 4runner TRD ORP with KDSS. I was being particular about the SUV as I have been saving for over a year to buy cash. I finally found one that was scheduled to arrive to Larry Miller Toyota in New Mexico so I worked with them to get the vehicle. I lived out of state.

My initial experience with Larry Miller Toyota was very good. My salesperson was very helpful and kept in contact with me. I appreciated his efforts while making this deal. I placed a hefty deposit down on a new vehicle (2021 4runner TRD ORP) and was told of an estimated time of arrival. I was from out of state so I made some work schedule arrangements to pick up the vehicle at that time. I understood that the vehicle could certainly arrive at another date but had some reassurance that the date was usually pretty close. There were a few additions (badging, valances to match, tires) I wanted to make to the vehicle and inquired as to whether the dealership could do this. I was pleasantly surprised that they were. I thought everything was going great until the last week before the vehicle's scheduled arrival.

I was informed that the vehicle was arriving about a week early from overseas. I thought this would be a good thing. However, I was informed that I HAD to get the vehicle within a few days of its arrival or they WOULD NOT sell the vehicle to me DESPITE having the $1000 deposit down for weeks. There was no way that I could get time off work, rearrange an entire schedule etc to go to get the vehicle with that short of notice. They were telling me this even before the vehicle had even arrived on the lot. What's worse, is that at the same time I had another dealership call me to tell me they had since obtained the same vehicle much closer to home but because the Larry Miller salesperson had helped me and built the relationship with me I declined that vehicle even though it was 10hrs closer to home and I wanted to be fair to the salesperson.

Even worse than that, is that they tried to KEEP my $1000 despite being the ones who essentially bailed on the deal! They put me in an untenable situation and tried to keep my money as well. Fortunately, I was eventually able to secure a refund (either from my bank or the dealer or the bank contacted the dealer - I don't know). Chase was very helpful with this complaint.

This was a very disappointing turn of events. I was excited to get the new vehicle. I am just glad i had not bought my plane ticket at the time.

I would HIGHLY caution anyone from buying a vehicle in a similar situation. I would also HIGHLY recommend that all the details regarding any deposit are VERY CLEARLY STATED and in written form. They were not on mine.

Good luck out there.
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Old 08-17-2021, 10:04 AM #2
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i'm originally from california and moved to new mexico 17 years ago. over that time i've had a lot of work done on my home and all i can say is this is a really big buyer beware kind of place. get everything in writing!! verbal understandings here dont mean a lot.

by the way i drove by that toyota dealer yesterday and it was surprising how little inventory they had

Last edited by gtojimbo; 08-17-2021 at 10:06 AM. Reason: added
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Old 08-17-2021, 10:52 AM #3
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Good to know.

I am from Louisiana and secured a vehicle from Huntsville, Alabama. They had zero problems with me coming a couple weeks later to get the car. I have no idea why New Mexico would just kill a deal with a motivated buyer like that.
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Old 08-17-2021, 12:37 PM #4
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That sucks, but glad to hear you got your $$ back..I don't think it's necessarily a reflection on the the state of New Mexico, you can get a s**tty dealer in any state..Trust me there are plenty of them here in Florida..

The real question is, were you able to find another 4Runner yet?
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Old 08-17-2021, 06:31 PM #5
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Quote:
Originally Posted by JAXJeremy View Post
That sucks, but glad to hear you got your $$ back..I don't think it's necessarily a reflection on the the state of New Mexico, you can get a s**tty dealer in any state..Trust me there are plenty of them here in Florida..

The real question is, were you able to find another 4Runner yet?


Yes. Nautical blue 2021 TRD ORP. Getting it 8/26. I currently have a 2004 with 235,000 miles... time for upgrade!
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Old 11-27-2021, 12:00 PM #6
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Definitely wish I had seen this sooner but I'll add another story or two for folks down the line.

When we bought our Tacoma in 2019 we knew what we wanted and what we were willing to pay with our own pre-approved financing. We start the negotiation and the manager tells us "All you want to look at is payment, not cost. Payment is the only thing you should be concerned with". We kept stating that we wanted a specific price out the door. This back and forth went on and on for 10 minutes or so. Eventually the manager stands up, tells the salesperson "come on" and just walks away. We sat there for 15 minutes and he never came back. We noticed him helping other folks so we just left and purchased elsewhere

Fast forward to this year when looking for a 22 ORP 4R. Salesperson is super friendly and invites me to drive a used 4R to see if we like it. After the drive we start looking at allocations and he says "it's $1,000 to get on the list and then we will try to find you an allocation". I asked if I could order one specific and he bring in the manager with a stern "No orders are allowed". I then ask if I get my deposit back in the event they don't find a vehicle that matches our desired spec and the manager says "We don't refund deposits, if you don't find one that's perfect, pick one close".

Toyota dealers in ABQ suck. We purchased our ORP in Durango and it's exactly what we want with no headaches.
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