Junior Member
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Join Date: Aug 2003
Location: MD
Age: 66
Posts: 2
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Junior Member
Join Date: Aug 2003
Location: MD
Age: 66
Posts: 2
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Waldorf Toyota, MD
I purchased my 3rd Toyota from these guys. Service for the first two cars was uneventful (good thing). The sales portion for my 03 4Runner went great. The first service (5K) visit wasn't so great. The maint light wasn't reset, the radiator fan blew oil all over the engine compartment (V6) because the filter drain wasn't wiped clean, and one of the aluminum wheels was scratched from the torque (impact) wrench. I complained and was shown how to reset the maint light, the engine compartment was cleaned and a new wheel was ordered. The new wheel was put on during the 10K oil change but wasn't balanced well enough not to cause a vibration above 80mph. Back we went. All four wheels were yanked and rebalanced. The story here is even though I have had a few initial run ins with the service department quality control, I wasn't put off, scoffed at or given double-talk. My issues were rectified to my satisfaction.
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03 Black 4Runner Sport
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