10-22-2016, 12:01 PM
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#1
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Member
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Join Date: Dec 2013
Location: Sugar Land, Texas
Posts: 230
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Member
Join Date: Dec 2013
Location: Sugar Land, Texas
Posts: 230
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My take on Icon's customer service
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10-22-2016, 12:09 PM
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#2
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Elite Member
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Join Date: Oct 2011
Location: Tempe, AZ
Age: 27
Posts: 5,736
Real Name: Connor
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Elite Member
Join Date: Oct 2011
Location: Tempe, AZ
Age: 27
Posts: 5,736
Real Name: Connor
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Ya Icon is shit.
You notice your Icon shock is leaking after 5,000 street miles, you ship it back. Then upon receiving it back, it's still leaking. Ya, that sounds like Icon to me.
Icon is known for having the worst internal tolerances out of anyone in the industry. King, Fox, ADS, all have higher quality parts, and a higher quality fit. Aka less likely to leak.
Don't even get me started on how idiotic digressive valving is.
/rant
__________________
1996 Toyota 4Runner 4x4 w/ 5 speed- Lifted, Locked,Painted,Armored
Build: http://www.toyota-4runner.org/3rd-ge...ld-thread.html
Quote:
Originally Posted by invisible4Runner
Highlander = minivan, purses, soccer practice
4Runner = testosterone, steak, dirt
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10-22-2016, 04:15 PM
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#3
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Member
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Join Date: Nov 2012
Location: Chattanooga, TN
Posts: 914
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Member
Join Date: Nov 2012
Location: Chattanooga, TN
Posts: 914
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I had a good experience with them when I broke a brake cable mount on a upper control arm for my Tacoma. When I was installing it, it just simply broke off at the weld. Too strong, bad weld, IDK. I set them a picture of it broke and they shipped me a complete new control arm at no cost. I didn't have remote shocks so I can't speak for their quality but their customer service is pretty amazing.
__________________
1999 4Runner SR5 4x4 Desert Dune
Lift- 3" Toytec/Bilstein-front, LC Coils/LC Tokico Blacks-rear
285 Maxxis Bighorns on 16" ATX Mojaves
ARB-front, CBI plate w swingout-rear
1997 LX450 Black OME 2.5" 315 ST Maxx 2016 4Runner 4x4
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01-06-2017, 05:04 PM
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#4
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Senior Member
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Join Date: Dec 2010
Location: Seattle, WA
Posts: 4,521
Real Name: Alex
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Senior Member
Join Date: Dec 2010
Location: Seattle, WA
Posts: 4,521
Real Name: Alex
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Quote:
Originally Posted by 4Running Daily
Ya Icon is shit.
You notice your Icon shock is leaking after 5,000 street miles, you ship it back. Then upon receiving it back, it's still leaking. Ya, that sounds like Icon to me.
Icon is known for having the worst internal tolerances out of anyone in the industry. King, Fox, ADS, all have higher quality parts, and a higher quality fit. Aka less likely to leak.
Don't even get me started on how idiotic digressive valving is.
/rant
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Did you let Northwesttaco on your account?!
And then there are people like me who have thousands and thousands of off-road miles without issues. My last coilovers went nearly 50k before needing rebuilt, and the rear shocks a little more.
Stop spending so much time on Tacomaworld. You're getting salty about products you have no experience (or very limited experience) with.
(I hope you can see the jest in this, Connor.)
Quote:
Originally Posted by samsung
just tight them back up and all is good.
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All is not good, my friend. If you're leaking oil you're leaking (probably out of it) nitrogren. Simply tightening a nut to stop the leak is not enough.
Icon got lucky with you. This sounds like a terrible customer service experience to me.
__________________
2006 Lexus GX 470 Sport- RR Diff Lock, Metal Tech Sliders, RCI Aluminum Skids, Front Runner Slimline II Rack, SCS F5s, 255/80R17 ST Maxx , OME BP-51s, Dirt King UCAs, Metal Tech RR Lower Links
2016 Lexus IS300 F Sport- F-Sport Air Filter RR Racing tuner
Last edited by A.Wilson013; 01-06-2017 at 05:07 PM.
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01-07-2017, 07:57 PM
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#5
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Elite Member
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Join Date: Oct 2011
Location: Tempe, AZ
Age: 27
Posts: 5,736
Real Name: Connor
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Elite Member
Join Date: Oct 2011
Location: Tempe, AZ
Age: 27
Posts: 5,736
Real Name: Connor
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Quote:
Originally Posted by A.Wilson013
Did you let Northwesttaco on your account?!
And then there are people like me who have thousands and thousands of off-road miles without issues. My last coilovers went nearly 50k before needing rebuilt, and the rear shocks a little more.
Stop spending so much time on Tacomaworld. You're getting salty about products you have no experience (or very limited experience) with.
(I hope you can see the jest in this, Connor.)
All is not good, my friend. If you're leaking oil you're leaking (probably out of it) nitrogren. Simply tightening a nut to stop the leak is not enough.
Icon got lucky with you. This sounds like a terrible customer service experience to me.
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I've been running Icon rears for 2 and a half years?
__________________
1996 Toyota 4Runner 4x4 w/ 5 speed- Lifted, Locked,Painted,Armored
Build: http://www.toyota-4runner.org/3rd-ge...ld-thread.html
Quote:
Originally Posted by invisible4Runner
Highlander = minivan, purses, soccer practice
4Runner = testosterone, steak, dirt
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01-09-2017, 01:51 AM
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#6
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Senior Member
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Join Date: Oct 2008
Location: Com Bo Luc Lac
Age: 39
Posts: 1,268
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Senior Member
Join Date: Oct 2008
Location: Com Bo Luc Lac
Age: 39
Posts: 1,268
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The products are okay however the customer service from IVD is shit. Ask me how I know. I have all the right to rant in this thread and Alex can verify and vouch for my hatred of IVD. Customer service is key to a good business. Never again will I support IVD. They decided loosing a loyal customer was more important than keeping one. And because of that they lost more than one customer and more than a few sales.
__________________
99 4runner W/01-02 conversion
JDM Headlight Retrofit w/ custom LS460 bi xenon projectors,ODL Bumper,japan spec conversion ,Hella Twin Supertone horns,Kings 2.5" External Resi Compression Valved front and rear, Camburg UCA's,Addcco Sway bars,TRD supercharged,AFE Intake,Custom apexi catback,TRD Trans Cooler,Lots of Jaos Goodies,16x8 Volk Racing TE37X's BFG KO2 265/75/16 Stoptech Big Brake Kit
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01-11-2017, 11:29 PM
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#7
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Member
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Join Date: Dec 2013
Location: Sugar Land, Texas
Posts: 230
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Member
Join Date: Dec 2013
Location: Sugar Land, Texas
Posts: 230
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Quote:
Originally Posted by A.Wilson013
Did you let Northwesttaco on your account?!
And then there are people like me who have thousands and thousands of off-road miles without issues. My last coilovers went nearly 50k before needing rebuilt, and the rear shocks a little more.
Stop spending so much time on Tacomaworld. You're getting salty about products you have no experience (or very limited experience) with.
(I hope you can see the jest in this, Connor.)
All is not good, my friend. If you're leaking oil you're leaking (probably out of it) nitrogren. Simply tightening a nut to stop the leak is not enough.
Icon got lucky with you. This sounds like a terrible customer service experience to me.
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what should i be looking for? i've been driving it and it's handling and performing well. is there a way to check the oil level on it, or do i need to get the nitrogen checked?
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02-27-2019, 06:23 PM
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#8
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Junior Member
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Join Date: Jun 2016
Location: California
Posts: 5
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Junior Member
Join Date: Jun 2016
Location: California
Posts: 5
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My experience with Icon customer service
Just adding to this post
My front driver side coilover (stage 2) began leaking after 1.5 years, no where near 40K miles.
Icon states they have a 1 year & "roughly" 40-50K miles warranty.
Obviously, they were/are experiencing a seal issue, with so many customers complaining about these similar leaks. This is a quality issue that Icon should cover for their customers.
I first sent an email through Icon's webpage, and a few days later an individual from the sales department responded, mentioned he'd need to "get with" his sales manager to see if they could "help me out with the issue". This individual said he'd get back to me, he never did. So I called Icon and left him a few voice messages, to which he never returned.
I then once again contacted Icon through the phone, they have no human operator to direct your calls. I left a voice message for a customer service manager to respond as I was not getting any answers from my previous contact, and a few days later an Icon representative returned my call.
In his voice message to me, he left his extension number and said "he could help me out with anything".
I returned his call, left a message as he didn't pick up and stated my concern about my leaking coilovers. He (second Icon representative) would not return my calls, I left over a period of two weeks 2-3 voice messages for him, still haven't heard back.
It's impossible to actually reach a breathing human there, as they have no operator to direct calls.
Today, I left a message asking for the owner or the main customer service manager as two Icon employees will not return my messages/ answer my leaking coilover (bad seal) issue.
Still patiently, waiting.....
I'll be calling again and leaving messages until I get an answer. Will keep you all posted as to the result, hopefully positive.
But like many others here, I'm very concerned with the seal issue Icon has experienced and the lackadaisical Icon response.
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