Quote:
Originally Posted by Devbot
Well, add me to the list
Should've searched for this thread first but I found it by accident on google
Nearly 2 months, still waiting on my clear corners
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Jason has a hot and cold thing going on with communication. I've had good luck with him but there are a lot of customers not happy with him.
He has taken some time to get back to me before and there was an item that took a long time to show up.
His biggest fault is taking on too much being a one man show and leaving people feeling punked and bewildered by not communicating with them. I don't think he has actually stiffed anyone, but there has been several occasions where people have filed action with their CC companies.
My personal situation was dealing with some hardware for the DT headers I bought. Took forever. Company that makes them had to do another batch of Titanium for another order that took priority over our orders. Material didn't show up on time for them etc, etc.
Maybe Jason didn't get an order in with them in time or something to that effect. But, my hardware eventually showed up and I've been happy.
I told him a year and a half ago to hire someone to help out to at least answer phones and emails. He says it's hard to find someone knowledgeable enough to answer all of our questions. A response of any type is better than none, so he isn't doing himself any favors.
All I can tell you is keep bothering him and just put it to him with firm conviction, you've been patient and would like your product, but you have a deadline and your going to have to file action with your CC. You don't want to but, you leave me no choice Jason.
Over and above all this, he is a likeable guy on the phone and his enthusiasm for 4Runners is evident, but that don't feed the Bull Dog.
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