I’ve made two purchases from Xenon Depot in the past two weeks and they shipped my items out within three days. I just wish they didn’t make you wait 30 days to use your reward points. Fog lights will be next.

i just order directly from theretrofitsource
ordered on 4th and just got my stuff on the 6th, i say that was fast, basically the discount code i used is similar to the cost of shipping.

Extremely sorry for the troubles here! We're doing our best to ship products as soon as possible. We're also ordering a lot more HID products to prevent any back-orders. We hired more warehouse guys to help with packing to speed the process even quicker!

Thank you for the support!!!!

Hi guys, know you guys are busy and it's always a mess when shipments in doesn't align with shipments out. Good to hear that you are still on the forum and working through challenges. I know my order has been a while but hearing from you on a public forum is comforting. Guess it'll come when it comes. I'm just hoping my order didn't get lost through the process. If you can DM me I can give you my order number and see if my order is still in the works and if you are just waiting for a shipment to come in.

Check your PM!

Man I just ordered some 5000k XD bulbs to replace some brand new Morimoto XBs with really bad green tint and cutoff. I'm really hoping Xenon Depot sticks to the same supplier because I heard nothing but good things about their bulbs.

What's up with your customer service!? I've been trying to reach you for days. @XenonDepot

Unless you are trying to get a warranty or something resolved you could try Automotive Lighting & Accessories: HID Kits | LEDs | Audio/Video. Excellent products and better then excellent customer service.

Why did the guys at TRS even buy out Xenon Depot?

Trying to understand how that makes sense.

@XenonDepot

Like many of you I learned about this merger after I purchased a full LED headlight lighting kit from XD. I only noticed this because the shipping notice that I received from USPS stated that I had a delivery coming to me from The Retrofit Source (TRS). I quickly figured out that the 2 companies must have merged, and then... I found this thread.

Anyhow, I believe that XD should have made this information more clear upon purchasing from their website. Frankly, had they made this information more prominent on their website I wouldn't have wasted countless hours researching XDs reputation... I would have simply purchased my kit without hesitation. I have purchased from TRS before and was very pleased with the quality of their products!

For those of you wondering about the order experience, I can tell you that I placed an order on May 27th (Memorial Day) at 8:30PM, and the items were shipped the next day! I am scheduled to actually receive delivery May 29th! So far, I am very impressed with XDs turn around time and responsiveness. Looking forward to a great experience and quality product!!!

Based on the pre-2019 reviews and prior to XenonDepot changing hands, I purchased both HIDs for low beams and LEDs for DRLs/high beams. Everything worked fine for about 10 months. Unfortunately, the HID ballast just died on one side. Thankfully, HIDs are bright enough to somewhat compensate for the dead side. Troubleshooting, I switched bulbs just to make sure the bulb was not the problem and it isn't. I also put the original OEM bulb in after disconnecting the HID harness and ballast and the power is still good to the OEM plug inside the dust cover.

Anyone else have any problems with the ballast/harness from XenonDepot?

I have both a voicemail (awaiting the promised call back after 10m on hold) and an email to see if the ballast/harness might be covered under warranty. Keep you posted on that issue.

I may just bite the bullet and transition to LEDs for low beams as well. I need to resolve PDQ to stay legal.