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Member
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Join Date: Jul 2018
Location: Missouri
Posts: 48
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Member
Join Date: Jul 2018
Location: Missouri
Posts: 48
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Short version, keep calling them on the phone until you get someone and keep following up one the phone until you get the issue resolved. Don't email.
We were doing it during the middle of the heat of covid, but we had an issue with one of the sway bar blocks on our BOSS coilovers. I called them, they were very agreeable about sending a replacement out. Then a week went by, and another. It took about a month, but only because I was too lax on following up (that shouldn't really be true as a customer but you know...).
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Her, Him & The Moose (RIP Moose 2010-2020) - Adventure bound
2018 TRD Off Road - First 4Runner!
@mooset4r on Instagram
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