User Tag List

Reply
 
Thread Tools Rate Thread Display Modes
Old 08-20-2021, 04:33 PM #1
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
WARNING! Do not trust a word from Wheeler's Offroad

Back in June I ordered their Wheeler's Offroad 2010-Present Toyota 4Runner Suspension Lift Kit, fully assembled + the driver side spacers to eliminate the lean.

Spoke with them 4 times in the last 5 weeks, each time being told that the kit would "ship out the next week". First they said everything was there except the rear spacer, "should ship out next week". 2 weeks later it was the front spacer missing, "should ship out the next week". 1 week later, everything is there, waiting on assembly, "should ship out next week". Today, back to the rear spacer not being there, yet again "should ship out next week'.

Called BS today, was assured by the person claiming to be the manager that he is telling me the truth. Pushing it, letting him know that is what every other person has told me and I am getting pissed, he laughs/chuckles in my ear. Needless to say, that didn't do anything to help and I told him to cancel my order, to which he said "gladly" and then he hung up on me.

I tried previously to buy the Eibach kit from them and experienced the same run-around, but assumed it was an Eibach issue and decided to give them a try again on this kit. I don't know about anyone else, but this is some of the WORST customer service I have experienced from a vendor and will never even think of buying something from them again.

If this is how they treat customers before even shipping a product, imagine the follow-up support they provide if you have an issue.

Just my opinion, but steer clear of Wheeler's!
__________________
2021 Magnetic Grey Venture (bone stock for now, but give me a couple weeks!)
Tricio69 is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 04:41 PM #2
Bumbo's Avatar
Bumbo Bumbo is offline
Senior Member
 
Join Date: Aug 2016
Location: CA
Posts: 3,529
Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of
Bumbo Bumbo is offline
Senior Member
Bumbo's Avatar
 
Join Date: Aug 2016
Location: CA
Posts: 3,529
Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of
Don’t see many negative reviews about Wheelers…I only bought from them a few times years ago, and my experience was pretty good. They built up a package and got it out accuracy and on time.

In all honesty your review probably won’t stop me from ordering something else from them if I needed it.
Bumbo is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 04:51 PM #3
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Quote:
Originally Posted by Bumbo View Post
In all honesty your review probably won’t stop me from ordering something else from them if I needed it.
I am just sharing my experience and letting people know. Honestly, I understand completely about delays these days, it is the BS run-around on "it will ship next week" that irritates me the most. Man-up, be honest and say "we really are not sure when it will ship out, but we will get it out ASAP." Add that to the supposed manager laughing on the phone when I let him know that I was irritated at the bad information I had been given over the last 5 weeks and to me it is not worth dealing with them ever again.

Plenty of other places to buy from out there that treat customers with respect.
__________________
2021 Magnetic Grey Venture (bone stock for now, but give me a couple weeks!)
Tricio69 is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 05:02 PM #4
2021nightshade4x4 2021nightshade4x4 is offline
Senior Member
 
Join Date: Apr 2021
Posts: 1,283
2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice
2021nightshade4x4 2021nightshade4x4 is offline
Senior Member
 
Join Date: Apr 2021
Posts: 1,283
2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice 2021nightshade4x4 is just really nice
WARNING! Do not trust a word from Wheeler's Offroad

See my general commentary for consumers in this thread:

Search: “Long/Misleading Lead Times on GOBI racks”

Every time I tried to put the link in here it keeps inserting a picture of some dude from GOBI haha

Sent from my iPhone using Tapatalk

Last edited by 2021nightshade4x4; 08-20-2021 at 06:02 PM.
2021nightshade4x4 is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 05:12 PM #5
Bumbo's Avatar
Bumbo Bumbo is offline
Senior Member
 
Join Date: Aug 2016
Location: CA
Posts: 3,529
Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of
Bumbo Bumbo is offline
Senior Member
Bumbo's Avatar
 
Join Date: Aug 2016
Location: CA
Posts: 3,529
Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of Bumbo has much to be proud of
Quote:
Originally Posted by Tricio69 View Post
I am just sharing my experience and letting people know. Honestly, I understand completely about delays these days, it is the BS run-around on "it will ship next week" that irritates me the most. Man-up, be honest and say "we really are not sure when it will ship out, but we will get it out ASAP." Add that to the supposed manager laughing on the phone when I let him know that I was irritated at the bad information I had been given over the last 5 weeks and to me it is not worth dealing with them ever again.

Plenty of other places to buy from out there that treat customers with respect.
I’m not discounting your experience… like I said it’s been years since I ordered from them. Unfortunate if this has become the norm.

And sounds like your expectations are reasonable since all these supply chain delays are effecting everyone. Vendors should just be upfront, that said… maybe their vendors can’t give them a straight answer either.

As a vendor myself, all this stuff has really worn us down, but we don’t take it out on our customers, even if our customers are being absolute dicks in the process.
Bumbo is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 05:18 PM #6
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Quote:
Originally Posted by Bumbo View Post
As a vendor myself, all this stuff has really worn us down, but we don’t take it out on our customers, even if our customers are being absolute dicks in the process.
I work in the tech industry for a manufacturer and we have experienced our own significant delays, so I understand the feeling of getting worn down. But like you, we don't take it out on our customers.

In this case, it doesn't seem to be just about not knowing when a vendor will supply product...they gave me 3-4 different excuses...1)waiting on front-spacer, 2) front spacer in, but waiting on rear shocks, 3) all here, waiting on assembly and now today 4) back to waiting on front-spacer.
__________________
2021 Magnetic Grey Venture (bone stock for now, but give me a couple weeks!)
Tricio69 is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 05:56 PM #7
BorotHex BorotHex is offline
Member
 
Join Date: Apr 2021
Posts: 308
BorotHex has a spectacular aura about BorotHex has a spectacular aura about
BorotHex BorotHex is offline
Member
 
Join Date: Apr 2021
Posts: 308
BorotHex has a spectacular aura about BorotHex has a spectacular aura about
The blower in my new HVAC went out in February and was just replaced Tuesday. I went 3 months with no central heat in a new house, and limped along on a spare motor that finally was found 3 months in for an additional 3 months. 6 months waiting for a blower motor.

My understanding is that housing is slowing down because there just aren’t any parts. I even tried to buy an entire new AC on a new house and there just aren’t any.

It’s a crazy world and I’m not so sure it isn’t going to get worse.
BorotHex is offline   Reply With QuoteReply With Quote
Old 08-20-2021, 06:01 PM #8
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Quote:
Originally Posted by BorotHex View Post
The blower in my new HVAC went out in February and was just replaced Tuesday. I went 3 months with no central heat in a new house, and limped along on a spare motor that finally was found 3 months in for an additional 3 months. 6 months waiting for a blower motor.

My understanding is that housing is slowing down because there just aren’t any parts. I even tried to buy an entire new AC on a new house and there just aren’t any.

It’s a crazy world and I’m not so sure it isn’t going to get worse.
That had to of sucked! Sorry you had to deal with that.

My post was not really about the lack of parts, that is just how it is these days. It was run-around, making BS excuses and horrible customer service from Wheeler’s.
__________________
2021 Magnetic Grey Venture (bone stock for now, but give me a couple weeks!)
Tricio69 is offline   Reply With QuoteReply With Quote
Old 08-21-2021, 01:21 PM #9
jrandom's Avatar
jrandom jrandom is offline
Senior Member
 
Join Date: Sep 2013
Location: YouTah
Age: 55
Posts: 3,340
jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all
jrandom jrandom is offline
Senior Member
jrandom's Avatar
 
Join Date: Sep 2013
Location: YouTah
Age: 55
Posts: 3,340
jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all
Well I have ordered from them numerous times too, never an issue.

I have to reiterate with everyone experiencing the same kind of delays from everywhere, literally everyone customers and vendors alike are frustrated. Sorry some of that frustration came out on you.

We have been spoiled for so long... at least the last 15 years, we expect things now or near now.

I remember in my late teens and early twenties needing to wait months for products, often, like we are experiencing today. Most particular, I ordered a custom Dana Design Acrflex pack. I had planned ahead, or at least thought I did, I gave 6 weeks for manufacture (two weeks more than I was told) and two months to break it in before a 6 week trip to Alaska. That pack literally arrived 5 days before I was due to leave, I was fk'n pissed.

Oh and I ordered an e-bike last month (as in over 30 days ago), it was supposed to arrive at the dealer mid-august, just spoke with them, another month at least. I could tell the woman I spoke with was getting hammered by all the people on the wait list like myself. She was worn out.

Just goes to show how fragile our supply chains and infrastructure really is.

tl;dr everyone has gotten so use to what we want when we want it, you can really see it coming out in people attitudes all the way around. It sucks :-|
__________________
2013 TE w/ KDSS Nav

=-> Get yer Custom "Trail" Edition Emblem/Badge 3d Print here! or maybe you just want to go "Pro"

Last edited by jrandom; 08-21-2021 at 01:26 PM.
jrandom is offline   Reply With QuoteReply With Quote
Old 08-21-2021, 01:41 PM #10
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Tricio69 Tricio69 is offline
Member
 
Join Date: Mar 2021
Posts: 32
Tricio69 is on a distinguished road
Quote:
Originally Posted by jrandom View Post
Well I have ordered from them numerous times too, never an issue.

I have to reiterate with everyone experiencing the same kind of delays from everywhere, literally everyone customers and vendors alike are frustrated. Sorry some of that frustration came out on you.

We have been spoiled for so long... at least the last 15 years, we expect things now or near now.
While I agree with most everything you say, again I think the point of my post has been missed. This is/was not about the delay in getting the lift, it was the inaccurate (whether purposely or inadvertently) answers and promises it will ship out the next week, 4 times over a 5 week period. Man up (Wheeler's) and tell your customers the truth and let us decide if we want to wait. Don't make up answers and then laugh when a customer expresses their frustration.
__________________
2021 Magnetic Grey Venture (bone stock for now, but give me a couple weeks!)
Tricio69 is offline   Reply With QuoteReply With Quote
Old 08-21-2021, 03:00 PM #11
jrandom's Avatar
jrandom jrandom is offline
Senior Member
 
Join Date: Sep 2013
Location: YouTah
Age: 55
Posts: 3,340
jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all
jrandom jrandom is offline
Senior Member
jrandom's Avatar
 
Join Date: Sep 2013
Location: YouTah
Age: 55
Posts: 3,340
jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all jrandom is a name known to all
Quote:
Originally Posted by Tricio69 View Post
While I agree with most everything you say, again I think the point of my post has been missed. This is/was not about the delay in getting the lift, it was the inaccurate (whether purposely or inadvertently) answers and promises it will ship out the next week, 4 times over a 5 week period. Man up (Wheeler's) and tell your customers the truth and let us decide if we want to wait. Don't make up answers and then laugh when a customer expresses their frustration.
Nope, I didn’t miss your point. I thought I illustrated, I guess not well, that I have and am having similar circumstances, being told just one more week, ect.

I certainly don’t understand why they treated you that way, unless the person felt like “you and everyone else” type of chuckle. Also the misleading, is well not cool.
__________________
2013 TE w/ KDSS Nav

=-> Get yer Custom "Trail" Edition Emblem/Badge 3d Print here! or maybe you just want to go "Pro"

Last edited by jrandom; 08-21-2021 at 03:09 PM.
jrandom is offline   Reply With QuoteReply With Quote
Old 08-21-2021, 03:05 PM #12
GG5thGen's Avatar
GG5thGen GG5thGen is offline
Member
 
Join Date: Jul 2019
Location: TX
Posts: 133
GG5thGen will become famous soon enough
GG5thGen GG5thGen is offline
Member
GG5thGen's Avatar
 
Join Date: Jul 2019
Location: TX
Posts: 133
GG5thGen will become famous soon enough
In OP's defense, they could have been more professional about it and explained more about the problems on their end.
GG5thGen is offline   Reply With QuoteReply With Quote
Old 08-25-2021, 06:52 PM #13
mrblah's Avatar
mrblah mrblah is offline
Senior Member
 
Join Date: Jan 2017
Location: san diego
Posts: 3,193
mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute
mrblah mrblah is offline
Senior Member
mrblah's Avatar
 
Join Date: Jan 2017
Location: san diego
Posts: 3,193
mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute mrblah has a reputation beyond repute
im gonna go order from wheeler's offroad now just to piss off the internet karens'...
__________________
2016 trail 4runner, twin locked on 34's.
Can read more of my build here (2 parts):
https://www.lasfit.com/blogs/news/ho...ad-build-part1
mrblah is offline   Reply With QuoteReply With Quote
Old 08-25-2021, 07:48 PM #14
Cascade4runner Cascade4runner is offline
Member
 
Join Date: Feb 2019
Location: Arlington
Posts: 31
Real Name: Bryan
Cascade4runner is on a distinguished road
Cascade4runner Cascade4runner is offline
Member
 
Join Date: Feb 2019
Location: Arlington
Posts: 31
Real Name: Bryan
Cascade4runner is on a distinguished road
Unfortunately I had a very similar situation happen back in November. Ordered a lift kit, after 5 months, several phone calls with similar replies, I cancelled. They would tell me the same thing. "should be out in 2 weeks", "Should be out in a week", "It's getting boxed up and shipped in two days", "looks like 2 weeks". I finally gave up.
Cascade4runner is offline   Reply With QuoteReply With Quote
Old 08-26-2021, 07:14 AM #15
4RunnerAquasport's Avatar
4RunnerAquasport 4RunnerAquasport is offline
Senior Member
 
Join Date: Jan 2015
Location: Merritt Island, Florida
Posts: 1,593
Real Name: Brett
4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of
4RunnerAquasport 4RunnerAquasport is offline
Senior Member
4RunnerAquasport's Avatar
 
Join Date: Jan 2015
Location: Merritt Island, Florida
Posts: 1,593
Real Name: Brett
4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of 4RunnerAquasport has much to be proud of
Years ago I purchased 2 sets of their super bumps with no issues, but that is not a full kit with multiple parts involved.
One thing is Wheelers was part of a corporate compilation involving Trail Gear, so now there are 4 companies under this umbrella, which usually results in more focus on bottom line profits and less on customer service.
At least in my experience.
One example for me was Direct TV. Decent product until AT&T bought them out several years ago. Then great channels like Fuel were completely ruined, and then they started to force the alacart crap on us. Soooo
I cut the mainstream cable/satellite TV umbilical 4 years ago and don't miss it one bit.
__________________

1988 DLX 22RE AUTO BLACK-"Granny" - SOLD
2003 SR5 SPORT V8- Build- "Pearl" You Tube 2UZ 120
2012 LIMITED V6 "LE Mae" 5TH GEN BUILD THREAD
4RunnerAquasport is offline   Reply With QuoteReply With Quote
Reply

Tags
kit , ship , spacer , told , week

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
WARNING! Do not trust a word from Wheeler's Offroad Tricio69 5th gen T4Rs 28 08-27-2021 01:05 AM
WARNI\NG!!! Do not trust a word from Wheeler's Offroad Tricio69 5th gen T4Rs 0 08-20-2021 04:18 PM
Wheeler's Offroad SS Brake Line Sale Hardizzy 3rd gen T4Rs 4 11-25-2018 04:03 AM
Wheeler's Offroad T1 Coil Springs hawaiianryan 5th gen T4Rs 14 10-14-2016 06:41 PM

Powered by vBadvanced CMPS v3.2.2

All times are GMT -4. The time now is 11:02 AM.

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.
Search Engine Optimisation provided by DragonByte SEO (Pro) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
Feedback Buttons provided by Advanced Post Thanks / Like (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
User Alert System provided by Advanced User Tagging (Lite) - vBulletin Mods & Addons Copyright © 2024 DragonByte Technologies Ltd.
***This site is an unofficial Toyota site, and is not officially endorsed, supported, authorized by or affiliated with Toyota. All company, product, or service names references in this web site are used for identification purposes only and may be trademarks of their respective owners. The Toyota name, marks, designs and logos, as well as Toyota model names, are registered trademarks of Toyota Motor Corporation***Ad Management plugin by RedTyger
 
Copyright © 2020