Just a quick update. The person that was communicating with me the whole time did send me new brackets, took about a week plus a couple days for it to arrive. But they were still too wide. (to be exact it looks to be 1/16 of an inch too much on one end and 3/16 of an inch on the other.... basically, it doesn't seem like the holes are centered on the bracket... )
My Gobi rack arrived before getting all this sorted out... so I'm going to install that one on.... and tinker with the Ecotechne one when I have time....
Would have been nice if:
- it didn't take 4 months to get here
- the tray didn't have bent corners (where it bolts to the side rails)
- the powder coating didn't flake off
- they packaged it better (missing hardware, or at least what was left.. the bag was ripped, the whole packaging didn't look like a box....it looked like it was dragged on the ground the whole way here)
But they did try. Kinda...