Recent content by emt60

Where did you acquire the tray? Would love to add this to mine but so far the only way I have seen to get one is to find someone who wants to get rid of their own.

So this just keeps getting better and better.... Service manager called me up yesterday, said he was instructed by the GM to put in a check request for me for the $500. Would have been nice if they could have covered at least half the warranty cost, but whatever, i'll take it. He verified my...

2015 TEP, Nautical Blue. Came with running boards, cross bars, 4-season floor mat package, and door edge guards from the factory. MSRP of $40,019. Got it for $37,828 + TTL, and got them to throw in the chrome exhaust tip, cargo net, cargo cover and cargo tote. They also threw in a dented...

So from one of my conversations with the GM, he told me under the law there can be a certain $$ amount of repaired damage which does not have to be disclosed to the customer even though its a new vehicle. Interestingly, he said it actually happens all the time at the ports where they unload...

Took it to the dealer today, and everything seems great now. Was there close to four hours, but they told me upfront it would take a while, as they wanted to be careful with the hatch, etc. They showed me the insides of both hatches before they swapped, and the speakers as well. They said the...

Agree 100%. I told the service manager this morning that I wanted to hang out and watch the process, he had no problem with it. Part of the problem he said is until they open up my hatch and compare it to the other hatch, they don't know exactly what the work entails. If they just have to swap...

While I agree with you that is creates an additional problem for them, if they are willing to do it, I think this is my best option, short of getting a new vehicle which they have made clear they will not do. I'm assuming they will take my hatch, fix it up, and put it back on the new vehicle to...

I read that info on 17c. Very interesting. I'm still thinking that I'm in the 1500-2000 range for loss of value. As far as the repair, that is a huge concern of mine. That I no longer have factory paint etc. One of the reasons I am considering having them swap my hatch with one from a new...

So after speaking with the new GM, from what he is telling me, the ownership is taking the same position (which I expected) of which they are just responsible for fixing it. He said he sympathized with my situation, etc., and they should be able to do something as a goodwill gesture. What he...

At this point I think you might be right, but I am waiting to see what the new GM has to say about the situation. If they do swap the lift gate, I am going to ask them to give me some guarantee in writing that it will still be covered under the factory and extended warranty.

So I called them up on Monday, and the guy I spoke to was basically useless. Explained everything, and he basically said there is nothing Toyota Corporate can do. He even suggested maybe I should contact my insurance company at one point. I had to ask him what sense would that make - why would...

Yes you are correct. Latest update is I called and spoke with the service manager and as of this morning, the GM who two days ago said they couldn't take the vehicle back is no longer with the dealership. No idea why. New GM is supposed to start tomorrow. Service manager actually seemed to...

Sticker on my car was $40,019. I paid $37,800. My worry is that for them to give me a trade in credit of $37,800 they would loose money which they obviously don't want to do. As they will have to pay to have it repaired anyway and then sell it for a little less than what they gave me as a...

The cargo cover I would have been fine just picking up and putting in myself. I know the exhaust tip is easy but I figured why not let them do the work since I had to drive out there anyway. Oh how I wish I could have just picked it up and bolted it on myself......

Yeah, I realized that this option would mean they are selling the other vehicle with my damaged and repaired lift gate. But that is their issue to deal with. I would think it might even be a legal issue if they are selling a new car with mismatched VIN labeled parts. It seems the best option...