Quote:
Originally Posted by Dillusion
Trust me listing everything I want in an app is impossible.
We use Connectwise.
Our needs are a little different that IT which is why 90% of those cloud management apps don't work for us.
Sharepoint is nothing like we are looking for. I don't need remote meetings, collaboration.
I need something to manage service dispatch, billing, construction management and tracking built into one. I can dig into each section but I'd have a book by then trying to type up my needs.
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You might be thinking of Teams, which is the collaboration part of their stack.
SharePoint is more of a live list to track data. It is also document management which focuses on metadata and permission control. It has become a essential part of our workflow and cloud strategy. Compared to our file server, everything people do there can be audited which increases accountability and security. It also helped provide compliance in record keeping which allowed us to realize our paperless goals. In addition to that, it supports other things like Power BI for reporting and dashboards.
I was in a similar position to you no more than 2-3 years ago... I think the advise
@
Thebeastlives
provided is good.
We basically put together a wish-list of things we needed and wanted. We also created some basic flow-charts to help explain our process. We then setup exploratory meetings with some very competent consulting companies who deal with ERP solutions.
I approached this with the same attitude as you. I ended up learning there really isn't anything that can't be done. It's more a matter of can you afford to do it and is it worth the cost.
The main reason we stick the the Microsoft stack as much as possible is because of the "out of the box" integrations. It simplifies everything and cost less. We have some custom applications where we needed to connect to, and they were able to create a custom solution to make a connection to that.
At the end of the day, these people are going to want to earn your business. It didn't really cost much of anything to get started talking to these people. Worse case scenario you burn a little time and learn something.