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Originally posted by Mark Uihlein
Since I have lost the vehicle for about a month in total right now, does Toyota extend the warranty to make up for the loss of use? Any help on this would be appreciated.
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Not that I am aware of.
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BTW when I call Toyota they have no date estimate for the return of the vehicle nor can they tell me when a fix will be available. This is getting pretty bad. Is there a number or an address that I can use to get to a higher up at Toyota?
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The owner's manual or warranty papers tell you how to escalate beyond the dealership. They also have a toll-free customer service number, but I can't find it right now. They keep it well-hidden, but the service manager should have it.
Suggestion -- talk to the service manager and ask for the number. Tell him/her that you want to call to escalate because you don't think he's getting the support he needs, and that as the customer you want to get involved. I've done it before, and the service manager is OK with the escalation so long as he knows you're not complaining about the dealership, but instead about how Toyota is not helping them help you.
Just remember -- although it's hard not to get emotional about it -- stay calm and be very nice to whoever you talk to. And get their names and write it down so you have a record of who you talked to and when. Yo unever know when it may be handy to recall.