Part of what keeps me from looking at these smaller shops (they do have a price savings, usually) is there are continually posts about poor customer service, delays, etc.
I have ordered multiple items from RSG, my lift from ExitOffroad, a C4 bumper and everything showed up within or before the expected window of delivery. No issues with parts, finish, and enough info on updates to appease me.
C4 had forgotten a set of light bar brackets. They sent them ASAP to keep my install on schedule, pretty minor thing when they are making a lot of parts.
I'm not saying don't look at the little guys, but I will not be ordering from places which can't make a simple address change, provide an honest update on a delay (supply chain, labor shortage, etc.). YMMV. Also, I'll pay a little more to work direct with a manufacturer vs. a "vendor" who is just doing a drop ship order and making a middle man markup on big ticket items.
I have ordered multiple items from RSG, my lift from ExitOffroad, a C4 bumper and everything showed up within or before the expected window of delivery. No issues with parts, finish, and enough info on updates to appease me.
C4 had forgotten a set of light bar brackets. They sent them ASAP to keep my install on schedule, pretty minor thing when they are making a lot of parts.
I'm not saying don't look at the little guys, but I will not be ordering from places which can't make a simple address change, provide an honest update on a delay (supply chain, labor shortage, etc.). YMMV. Also, I'll pay a little more to work direct with a manufacturer vs. a "vendor" who is just doing a drop ship order and making a middle man markup on big ticket items.
