so i have had a set of PIAA 940s for a long time, a couple of weeks ago i noticed the reflectors getting milky/dull, and poor light output. so today i stopped by their headquarters in Gresham Or, and went in to see if they still had any replacement reflectors/lenses in stock that i could still get. PIAA normally doesn't sell to the general public, in fact they do not sell factory direct period (unless you work for them which i do not). the guy i talked to said yes they have 2 of one side and 3 of the other(they are a dual beam side by side lense/light). i was happy to know that they still had a set in old stock. then the guy says hold on a min, and walks off... returning a min or two later with two brown card board boxes, inside two brand new lenses/reflectors for me, for free, no questions asked nothing. he took my name and contact info(also noting and complimenting me on my 4runner) and that was it. once again probably some of the best customer service i have ever seen or heard of let alone experienced. -i mean my lights are over 14 years old and have been on several different vehicles i have owned... its not like the lights had not met my expectations or goals/needs. and i was certainly prepared to buy a new set if they where still available.

this is one reason i will continue to buy their products over and over again with out hesitation. they will continue to be my first choice for lights, even if i can get a similar light cheaper from another manufacture.