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Member
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Join Date: Feb 2015
Location: NY
Posts: 398
Real Name: Bill
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Member
Join Date: Feb 2015
Location: NY
Posts: 398
Real Name: Bill
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How does Toyota do it?
Was at my dealer's service department this AM. I know the Service Writer for a long time .. He told me to check out the shop, they were replacing a Taco chassis under warranty. I'm new to Toyota, so I was pretty surprised by this, and actually never heard of another car maker doing this. Pretty impressive!
Walking around the yard .. I can't stand sitting in a waiting room, I saw two rusted out chassis' waiting to be hauled away. I know the one being done was an '07, the other I don't know.
It brought up a couple of thoughts ... One, Toyota must value it's name and reputation quite highly to go to such an extent for a customer, and two, wouldn't it be much cheaper, considering it is about an all week job for one tech, at $110+ per hour shop time, for Toyota to offer a new vehicle at 20% off or so??
I'm pretty surprised by all this ..
Last edited by BlacknTan; 05-12-2015 at 01:50 PM.
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