Originally Posted by Millerad1651

So I've been making Satoshi grilles for a few years now. I ship USPS and always put insurance on the package in case they are damaged. I've had one out of 20+ damaged and the process went smooth for replacement. This has happened again, but this time the customer is being a little less understanding.

I shipped one out, and the customer let me know it was damaged. I immediately filed a claim with USPS. It was approved for the price of a new grille. I was happy, as it will keep me from losing any money on a replacement grille.

I let the customer know I would be making another grille, and if he would send me back the damaged one (I'd reimburse shipping charges), I would reuse the mesh and emblem.

The customer thinks he is being treated unfairly. He wants to keep the damaged grille, sell it, and split the money with me. Or sell it back to me at a discounted price. I understand it sucks that his grille was damaged, but it wasn't my fault and I am making him a new one. He feels he should be given something for his troubles.

Am I wrong to tell him either send back the damaged grille or I won't send him a new one? What are your thoughts, ideas, etc.

Thanks