So..last week I ordered the Icon Stage 2 kit for my 2018 4Runner. Along with the kit, I also placed an order for a set of Icon Alpha 17” wheels in Satin black. This order was placed through MetalTech 4x4, but since they don’t keep the wheels on hand, they had to be drop shipped from Icon directly.

Now I ordered the 6x5.5” bolt pattern so they would actually FIT on my runner and MetalTech also sent the order over CORRECTLY to Icon. Much to my surprise, when I get the wheels delivered to my house, they sent me 4 wheels in the 5x5.5” bolt pattern. At this point I am pretty upset since I have an appointment for my vehicle this Saturday and have wheels that I can do NOTHING with. So I call Icon...

The girl I spoke to apologized and offered to send me the correct wheels, as long as they can charge my card....AGAIN. I understand that this option is basically collateral, but still. I proceeded to tell her that I need these ASAP and wanted the wheels expedited. Keep in mind I live in Scranton, PA and these would be coming from Cali. She told me that since they messed up that they would expedite them no issue whatsoever. I left the call pleased.

5 minutes later and Icon calls...the man tells me that the girl did not know what she was talking about and that they CANNOT and WILL NOT expedite the wheels to me. When I told him that I need these for an appointment the guy tells me “dude you can just change your appointment. Shops around here are really good at that.” I blew up and demanded that they expedite them for their mess up and he continued to deny my request as it would cost them $600 to ship them expedited. He said he would call me back but the best they will be able to do is to get them to me in 6 days...

Am I being too demanding?


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