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Originally Posted by Paul06Sport
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I am currently dealing with the same issue on my 2018 with 40k miles. It is at the dealership now. Long story short I received the repair quote yesterday. They are wanting to replace the spring with part number 48131-35650.
When I checked that part number it covers all model 4Runners. Kind of strange. I called some other parts departments and was told basically they ran my vin and that is the spring it left Japan with. BUT the TRD Pros go to a upfitter in the USA where the pro stuff gets added. Long story short that spring is incorrect. I notified my service advisor of the error and he reassured me that it was "correct for my vin".
I’ve had two days of back-and-forth between Toyota USA, my local dealership, a few different parts departments, Bilstein manufacturing, and eibach manufacturing, turns out the only direct replacement available in the Toyota parts catalog is going to be the fox set up from the current generation Trd pro 4Runner.
Toyota has agreed to cover the cost of parts and I have to cover the cost of labor. I notified my service advisor again today that that is the incorrect spring and that I had contacted a guy in the parts department that also agrees. He searched the catalog and could not find a direct replacement. Parts Dept guy reached out to their "special" team SRR or something like that, and they were also stumped and supposedly researching the issue.
Seems Toyota has no idea how to repair a 5 year old 4Runner?