and supervises dealer marketing to ensure that dealers present a uniform image.

Okay, well on this subject, if you consider the Shop a part of the marketing off the dealership the subject is all over the place

So TMS needs to step up to present a uniform image, because there are techs that state to leave it alone unless it is broken,, ( real good advise)

There are posts of Toyota dealer ships telling guys to mix gear oil and grease,

So to ensure the the dealers present a uniform image, Rixxer and many many others have been indoctrinated,
Because the un uniform advise from the dealership that said leave it alone unless is broken,

The consumer that got that good info, posted on Mud, and then he got the uniform bad advise,

Beginning to understand Blair ???