02-22-2019, 08:40 AM
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#31
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Member
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Join Date: Jun 2015
Location: Chicagoland
Age: 37
Posts: 639
Real Name: Bart
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Member
Join Date: Jun 2015
Location: Chicagoland
Age: 37
Posts: 639
Real Name: Bart
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They came back on here for a day made a couple posts and its been silent since. No matter what it will not be what it use to when it comes to customer service from them.
@ XenonDepot
any insight?
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02-22-2019, 10:08 AM
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#32
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Member
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Join Date: Dec 2018
Location: Grand Rapids, MI
Posts: 325
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Member
Join Date: Dec 2018
Location: Grand Rapids, MI
Posts: 325
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The shipping time, customer service and lack of communication after the buyout convinced me to never order from them again.
They never even made mention on their website during the "transition" that there could be delays. They only replied days after I emailed them that they were moving warehouses. Never mentioned they were no longer the same company.
They are still riding the old name without actually letting people know that it is a different company. I do not trust them.
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02-22-2019, 10:17 AM
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#33
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Moderator
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Join Date: Jun 2004
Location: the Socialist State of Maryland
Posts: 11,454
Real Name: The Chosen One
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Moderator
Join Date: Jun 2004
Location: the Socialist State of Maryland
Posts: 11,454
Real Name: The Chosen One
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Merging 2 threads on the same subject.
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 - the Internet - the mother-ship of people who don't know much and aren't afraid to go public
'84 4Runner - ARBed 5.29s F&R, 4.7 & 2.28 t-cases, 2" drive train lift, BudBuilt x-member/skid, 30 spl Longs
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'89 4Runner SR5 - stock
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02-22-2019, 10:17 AM
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#34
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Senior Member
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Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Senior Member
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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to the OP- we're responding to all PM's and emails within 24-48 hours, which is at least on par with old ownerships response time. How did you reach out?
We're responding to all threads and PM's here on the forum when we're tagged or in a post that we're subscribed to as well.
We apologize if anybody got the wrong impression, but no matter the management or location of XD - we are just as committed to taking care of our customers as ever.
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02-22-2019, 10:55 AM
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#35
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Banned
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Join Date: Mar 2018
Location: Arizona
Posts: 1,612
Real Name: Tobias Fünke
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Banned
Join Date: Mar 2018
Location: Arizona
Posts: 1,612
Real Name: Tobias Fünke
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Hmm well... you always want to give the benefit of the doubt as it is a transition but we will see...
I couldn't recommend them enough before the buyout. Now idk. Has anyone had dealings with the retrofit source customer service? That might be some indication of what's to be expected.
I was thinking about converting back to halogen with a H9 conversion after something fails on my 5200k philips kit. The cost and ability to replace on the fly (bulbs are in stores everywhere) being my reasoning. Don't get me wrong the HID's are ****ing fantastic but not exactly necessary, expensive, and have several failure points compared to OEM.
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02-22-2019, 11:01 AM
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#36
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Senior Member
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Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Senior Member
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Link to the TRS google reviews page, not too shabby!
https://www.google.com/search?q=the+retrofit+source+google&oq=the+retrofit+source+google&aqs=chrome..69i57j0j69i60l3j69i65.2191j1j7&sourceid=chrome&ie=UTF-8,,,
We are human, we made a few mistakes and let a few things slip through the cracks during the transition, no question.
But things are back up and running normally now. If you reach out, there should be no problem getting a timely response...whether its a product recommendation or problem with an existing order, we're here!
Mutant - maybe try going with LED. HID stuff definitely provides the most actual light output, but there is indeed a lot of wiring and more failure points. LED is vastly more simple, still a great upgrade over halogen, and provides the intensity intensity, white light that everybody wants.
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02-22-2019, 01:17 PM
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#37
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Member
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Join Date: Dec 2018
Location: Addis, Louisiana
Posts: 843
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Member
Join Date: Dec 2018
Location: Addis, Louisiana
Posts: 843
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Quote:
Originally Posted by Mutant138
I couldn't recommend them enough before the buyout. Now idk. Has anyone had dealings with the retrofit source customer service? That might be some indication of what's to be expected.
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Just something to add here. I've purchased a few things from The Retrofit Source and have have nothing but very good customer service. I even got a discount on something to test for and report back since it was a new year model and they weren't positive of the fitment. Good people.
I also use Automotive Lighting & Accessories: HID Kits | LEDs | Audio/Video for all of my 4runners stuff. Nothing but awesome things to say about thier products and even better customer service. Some of the best I've experienced!!!
Sent from my iPhone using Tapatalk
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Paul
2016 TRD Pro, Mag Gray. Mods: SSO Sliders, Bilstein 6112 Front Springs, Dobinson 599 Rear Springs, GY Duratrac LT285/70R17s, Spidertrax 1.25" Spacers, Morimoto LEDs (Lows, Highs & xB Fogs), Full LED Interior Lights....More to Come
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02-22-2019, 01:48 PM
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#38
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Senior Member
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Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Senior Member
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Thanks for your support, Bayou!
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02-22-2019, 05:01 PM
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#39
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Member
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Join Date: Dec 2017
Location: Dallas, TX
Posts: 68
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Member
Join Date: Dec 2017
Location: Dallas, TX
Posts: 68
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How disappointing. Didn't have a great experience with TRS and now it looks like I have 1 less option.
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02-23-2019, 04:12 PM
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#40
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Elite Member
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Join Date: Jun 2011
Location: Shangrila
Posts: 5,037
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Elite Member
Join Date: Jun 2011
Location: Shangrila
Posts: 5,037
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The joys of customer support in small business. Best of luck to both sides.
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02-27-2019, 05:02 PM
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#41
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Senior Member
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Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Senior Member
Join Date: Mar 2007
Location: Atlanta, GA
Posts: 3,585
Real Name: Caleb
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Here when ya need us! got some really cool products in the pipeline for the 4Runner community too thanks to the new relationship.
Mmmmm 4Runner LED projector headlights 
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02-27-2019, 08:24 PM
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#42
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Senior Member
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Join Date: Oct 2011
Location: New Jersey
Posts: 1,836
Real Name: Ed
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Senior Member
Join Date: Oct 2011
Location: New Jersey
Posts: 1,836
Real Name: Ed
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Just placed an order with
@ XenonDepot
using my rewards points in case they decide to discontinue that program. PayPal transaction shows the payment goes to TRS now.
Pre-TRS my order would ship out within one business day then arrive within a week even though it came from Canada; crossing my fingers with the TRS takeover the shipping will still be just as prompt, since the last TRS order I placed took several days after I placed the order before it was actually shipped.
Last edited by Ed_C; 02-27-2019 at 08:30 PM.
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02-28-2019, 08:54 AM
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#43
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Member
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Join Date: Jun 2015
Location: Chicagoland
Age: 37
Posts: 639
Real Name: Bart
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Member
Join Date: Jun 2015
Location: Chicagoland
Age: 37
Posts: 639
Real Name: Bart
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Quote:
Originally Posted by Ed_C
Pre-TRS my order would ship out within one business day then arrive within a week even though it came from Canada; crossing my fingers with the TRS takeover the shipping will still be just as prompt, since the last TRS order I placed took several days after I placed the order before it was actually shipped.
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Mine took over a week to ship and got no confirmation of shipping until I asked. Never happened when it shipped from Canada
I really hope it all changes.
@ XenonDepot
makes some good stuff and i've ordered from them time and time again in the past
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18 Trail. Cookie cutter built (SOLD)
14 SR5P (SOLD)
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02-28-2019, 09:52 PM
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#44
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Senior Member
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Join Date: Oct 2011
Location: New Jersey
Posts: 1,836
Real Name: Ed
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Senior Member
Join Date: Oct 2011
Location: New Jersey
Posts: 1,836
Real Name: Ed
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Quote:
Originally Posted by SR5Bart
Mine took over a week to ship and got no confirmation of shipping until I asked. Never happened when it shipped from Canada
I really hope it all changes.
@ XenonDepot
makes some good stuff and i've ordered from them time and time again in the past |
It’s been over 24 hours since I placed the order and received email confirmation that my order was processed,but no shipping update yet. I’m already missing the pre-TRS Xenon Depot. If I wasn’t using the rewards points I would’ve just placed the order through Lightwerkz or DC Customs (a longtime XD dealer)
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04-06-2019, 11:09 AM
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#45
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Senior Member
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Join Date: Dec 2013
Location: Near Baton Rouge, LA
Age: 70
Posts: 4,062
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Senior Member
Join Date: Dec 2013
Location: Near Baton Rouge, LA
Age: 70
Posts: 4,062
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Quote:
Originally Posted by Mutant138
...I couldn't recommend them enough before the buyout. Now idk. Has anyone had dealings with the retrofit source customer service? That might be some indication of what's to be expected...
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I've been buying quality parts from TRS for years (Several full retrofits) because anything they sell, they stand behind 110%.
Had nothing but top quality service from them when I had an early failure on a ballast. Sure anyone can have a bad experience, but I can tell you that is not the "Norm" with TRS!
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